Steve Walker
@WalkerCEO
Passionate about how customer-focus drives business success
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1 hour and 4 minutes ago, my flight landed @INDairport. Still waiting for my bags. Thanks IND and @AmericanAir
Alright, I landed at IND more than 30 mins ago. Still no luggage. #
This social distancing party in Buffalo New York lets me know that our country is going to come through this juuuuuust fine
Since it is vacation season, I took a turn as Corporate Receptionist on Friday afternoon. Still awaiting first visitor and/or call. First impressions are key to good CX! #customerexperience #cx lnkd.in/eekcp_g
AA 1430 Update: Only landed 3 hours late. Now we are waiting on a gate. Can’t wait to see what happened to my carry on they made me check. #AmericanAirlines #travelproblems
AA 1430. Update #27: 10:04 pm update come and gone now. What’s the over/under on departure time? #americanairlines
AA 1430...unbelievable how badly expectations get set with constant updates that do not come true. We are now delayed 3 hours 14 mins. Every excuse in the book. #americanairlines
AA 1430, Part 2... all set to go...then flight attendants time out-delayed another 30 mins. New cabin crew gets on...yeah! Now pilots timed out. Now delayed 185 mins. Updates every five minutes. To be continued...
Flight 1430 DFW to SFO-First it was mechanical. Got that fixed. 70 mins late. Then it was maintenance. Got that fixed. 95 mins late. To be continued...#airlines #americanairlines
We recap the Qualtrics X4 Summit-the largest, most spectacular gathering of XM professionals...ever. lnkd.in/eD3YB-E
Brad Harmon joins the CX Leader Podcast this week and outlines Eight Ways B2B CX is different. lnkd.in/ey28qF3
Happy New Year! We kick off 2019 with our 50th CX Leader Podcast. Thanks to all for listening and making the CX Leader Podcast "THE PLACE" for CX Leaders. We continue our Luminary Series with Annette Franz. lnkd.in/eavGK8s lnkd.in/e-5jFiQ
My colleagues gave me an early Christmas present declaring me their “homeboy”. I am honored... #christmas #homeboy lnkd.in/emX2YWx
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