Connect
@We_Connect_Tech
We’re Connect, a global systems integrator and digital transformation expert with over 30 years of experience. #CCaaS #UCaaS #Networking #ManagedServices
Potrebbero piacerti
Before you build with AI, make sure your foundation can hold it. In our latest article, Tim North, Global VP of Strategy Execution at Connect, explores why the most advanced AI solutions can underperform if the groundwork isn’t there to support. Read more: tinyurl.com/y6289rjm
The CCW UK Executive Exchange is taking place in London from 3–5 November 2025, and we’re a proud host of this year’s gathering for senior CX leaders. From AI and automation to trust, culture, and data strategy, industry leaders are turning ideas into action at a quick pace.
Sally Hodgin, Principal AI Consultant at #Connect, explores how to build, deploy, and evolve the right mix of AI models in our latest #eBook. Read more: weconnect.tech/insights/artic…
Over the past three days at @aiexpoafrica , we’ve explored, learned, and connected with some of the brilliant minds who are shaping the future of AI along with us. We also shared our own deep expertise. Dion Millson led the plenary session, unpacking real-world AI strategies.
Last week, Connect joined in on the Amazon Web Services MAP Academy session in #Johannesburg. The focal point was ‘’migrating smartly and applying generative #AI together”. A heartfelt thank you to our partners and peers, @AWS @awscloud
We’re excited to be partnering with the CCW UK Executive Exchange, taking place 3–5 November 2025 in London. Agenda: bit.ly/3JOwpJs Website: bit.ly/41EHanN
Beyond omnichannel: How opti-channel strategies are transforming CX @We_Connect_Tech itweb.co.za/article/beyond…
Tight integration matters as contact centres unite systems of interaction and record @We_Connect_Tech itweb.co.za/article/tight-…
It’s Cyber Awareness Month, and as widely recognised, AI is transforming contact centres at a staggering pace, but with every step forward, the threat landscape is evolving just as quickly. Read more in this blog tinyurl.com/33n8hu28
In a recent VUX World discussion, Martin Cross, President at Connect, joined Kane Simms to unpack one of the biggest challenges in AI adoption, deploying technology without the right design or context. Watch the full discussion: tinyurl.com/vhwp27yj
Just one week to go until AI Expo Africa 2025! Visit us at booth S12 and let's dive into the future of AI, automation, and customer experience. See you next week at the Sandton Convention Centre, Johannesburg.
Together with one of South Africa’s leading insurance brands, we’ve reimagined the claims experience with an AI-enabled solution and been recognised as a finalist for the 🏆Top Technical Innovation Award🏆 at the BPESA GBS Alchemy Awards 2025!
With AI and natural language understanding, Connect’s Digital Agent holds meaningful human-like conversations with customers, capturing intent, maintaining context, and responding with empathy across channels. Learn more: youtube.com/watch?v=gLXl0a…
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Connect's Digital Agent transforms customer interactions with...
Diwali is a time to come together, reflect on the year gone by, and look ahead to new beginnings with optimism. As lamps are lit, may your home be filled with joy and the spirit of renewal. Wishing everyone a Happy Diwali!
Well done Daniel Garry and Christian Giraldo, who took part in Action for Children’s Boycott Your Bed challenge, spending a night outdoors to raise awareness and funds for children and young people facing crisis across the UK.
We look forward to welcoming back Adam Young, Connect CEO, Damian Copeland, Connect Chief Solutions Officer and Jack Godfrey, Connect Group VP of Sales, who are at Dreamforce 2025, having joined innovators and technology leaders from around the world for the past three days.
AI Expo Africa is fast approaching. In just two weeks, Connect, together with leading innovators, industry experts, and enterprise decision-makers, will gather to explore the future of customer engagement and technology-driven transformation.
It was excellent to connect and exchange ideas with so many like-minded leaders at last week’s Customer Engagement Summit. A big thank you to Tim North and Sally Hodgin, who each hosted insightful roundtables.
This Cyber Awareness Month, we are continuing to focus on key aspects of security. Connect, in partnership with Avella offer complimentary Incident Response Simulation and Risk Assessment. Watch the video: youtu.be/MV1Kn9oReDQ
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Staying ahead of shadow AI and other cybersecurity challenges with...
Connect is a proud sponsor of this year’s @CEMAfricaSummit Johannesburg, bringing together Africa’s most influential CX minds. 20 November 2025 NH Hotel, Sandton, Johannesburg More info: tinyurl.com/2hpknpke
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