Hi @British_Airways 6 hours in the queue to re-eschudule a cancelled flight. Only 2 members of your staff at the counters of Gatwick to support hundreds of customers. Could be solved easily opening more. Miserable experience.
We know it was extremely busy yesterday due to Storm Ciara. Sorry for any stress and incovenience caused by the long queues. Did you manage to get rebooked? If you need further assistance please DM your booking reference and contact details. Mel
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