anilpatelhwc's profile picture. Founder & CEO @HotWaxCommerce

We provide Omnichannel Order Management System for Retail Brands

Host🎙: Customer-Centric Retailing Podcast

Anil Patel

@anilpatelhwc

Founder & CEO @HotWaxCommerce We provide Omnichannel Order Management System for Retail Brands Host🎙: Customer-Centric Retailing Podcast

Every split order tells a story, sometimes of faster deliveries, sometimes of higher costs. The trick isn’t in splitting more or less, but in knowing when and why to do it. Learn more: na2.hubs.ly/H01XScf0 #orderrouting #fulfillment #omnichannel #ecommerce #retailtech


Omnichannel isn’t just about new tech, it’s about team alignment. When stores, ops, and online work as one, customers get a seamless experience. Without that unity, even the best systems fall short. One retail journey, not many. #omnichannel #retailstrategy #customerexperience


Retail doesn’t need Halloween to get scary. Stockouts, split shipments, and late deliveries do a great job already. Here’s to the teams prepping holiday inventory, planning order routing, and getting stores ready for peak season. Your work is the real magic. #HappyHalloween 🎃


Making pickup simpler. With “My Store,” customers can save their favorite pickup location and see nearby stores with day-specific hours for same-day pickup no need to search each time. Watch Aditya Patel explain how it works: na2.hubs.ly/H01RMr30 #bopis #mystore #retail

anilpatelhwc's tweet card. Making pickup simpler for customers with My Store

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Making pickup simpler for customers with My Store


Retailers who’ve mastered Ship From Store are already ahead, but the next big leap is expanding fulfillment beyond it. Discover how leading brands are securing faster delivery and smarter inventory use through true omnichannel fulfillment. Learn more: na2.hubs.ly/H01QJF40


When customers buy products that belong together, like frames and lenses or a jacket and matching pants, they expect them to arrive together. But when those products ship separately, the experience breaks. Read more: na2.hubs.ly/H01NGrp0 #customerexperience #routing #retail


AI agents are not replacing what exists, they are building on it. Every tech shift adds a new layer, not removes one. From servers to browsers to platforms to agents. Agents will not replace apps or APIs, they will make them more powerful. #aiagents #futureoftech #retailtech


Post-purchase is where loyalty is won or lost. Most customers don’t get updates after checkout like when an order is packed, ready for pickup, or delayed. Read the full blog to see how HotWax Commerce OMS helps retailers make post-purchase satisfying: na2.hubs.ly/H01KZJC0


An order is placed. What happens next? Watch how an OMS routes the order, reroutes when a store can’t fulfill, and still gets it picked, packed, and shipped on time. See the full order journey in action, watch the video: na2.hubs.ly/H01K6tL0 #orderrouting #orderfulfillment

anilpatelhwc's tweet card. What is an Order Management System (OMS)?

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What is an Order Management System (OMS)?


Private labels drive profit, value, and loyalty, but they can’t fix a cluttered store. Even the best products get lost in a disorganized space. Customers want stores that feel intentional and easy to shop. Will retailers invest in elevating experience as much as private labels?


Less than a week to PI Apparel #RetailRebels. AI is everywhere and fulfillment is faster than ever, but the best brands still put people first. Curious how others are balancing this shift. Let’s connect: na2.hubs.ly/H01H6Jg0 📅 28-29 October 2025 |📍Annex 417, New York


Excited for PI Apparel #RetailRebels 2025 in New York! Can’t wait to reconnect with familiar faces and meet new ones shaping retail’s future. Let’s connect at Retail Rebel: na2.hubs.ly/H01Fywl0 📅 28-29 October 2025 |📍Annex 417, New York #retailrebels #omnichannel


A customer walks in, pays with card and store credit, and takes home their order. Sounds simple, right? In NetSuite, recording it as a Cash Sale can cause payment, fulfillment, and tracking headaches. To learn more: na2.hubs.ly/H01DxBl0 #netsuite #cashsales #omnichannel


Is your order fulfillment running like an auction? Many times, teams at different locations just pick which orders they want to fulfill. This leads to fulfillment delays and poor customer experience. Want to know how we solve this: na2.hubs.ly/H01C06V0 #orderrouting #oms


In retail, small joys matter. A coffee run or beauty splurge can brighten daily life. Retailers who design around these moments build deeper loyalty, not just attention. How can brands turn everyday joys into lasting bonds? #customerbehavior #customerexperience #retailtrends


Inventory scattered across channels leads to overselling and cancellations. A modern OMS unifies inventory and shows what’s truly Available to Promise (ATP), so you sell only what you can fulfill. Read more in our latest blog: na2.hubs.ly/H01y7Jz0 #inventorymanagement #oms


HotWax Commerce’s September 2025 update is here! Broken Style Sorting in the Order Routing App helps retailers route orders to stores with limited variants, clearing fragmented stock while keeping full assortments available at key locations for walk-in: na2.hubs.ly/H01wztK0


HotWax Commerce’s latest update is live 🚀 The OMS now supports blind returns, enabling returns even without the original order. This aligns with Shopify’s new blind returns, helping retailers manage both new and older returns. Read more: na2.hubs.ly/H01t6rS0


Store shelves are often full, while online customers see “out of stock.” With HotWax Commerce, retailers can make store inventory visible online, offer same-day pickup, and keep orders moving smoothly, so customers get what they want and stores sell more: na2.hubs.ly/H01sr6v0


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