Barbara Koop
@barbarakoop
Customer engagement, User Experience, applied psychology. Also cycling fanatic, music lover, interested in anything inspiring, funny or work related.
#ns geeft bij onbruikbaar #retourticket na een aanrijding slechts de helft terug. #klantenservice zegt niets te kunnen doen. Grote #fail NS!
Defining and measuring 'soft Kpis' to measure #UX success by @barbarakoop #uxstrat #sketchnotes
Good talk by @barbarakoop on aggregating measurable aspects of soft KPIs into Funda's higher level, standardized metric: "CHIF" #UXcampAMS17
We mogen weer terugkijken op een succesvolle bijeenkomst van de #UX mgt. kring. Mede dankzij de grote gastvrijheid vn @funda & @barbarakoop.
@barbarakoop presenteert op de @SEOShop Connect klant dag @webpower Smart Data Solutions
Op #ssc15 laat @barbarakoop verschillende aanpakken zien om triggers te maken online
#conversionoptimisation : put hot triggers in the path of motivated people #SCC15 @barbarakoop
Cialdini's overtuigingsprincipes werken het beste als je ze niet combineert. "Less persuasion is more" - @barbarakoop van @webpower #SCC15
Be sure to win the notorious #lastdfc prize 26/9 in Amsterdam as part of @barbarakoop's team buff.ly/1qv150H.
Looking forward! "happybandits: Great to see so many cool ppl coming to #lastfdfc @barbarakoop @lepraque and more designforconversion.org"
FINALLY. Some public myth-busting. Despite what you've been told, you aren't 'left-brained' or 'right-brained': ow.ly/qVfhB
[Dutch] De 4 geheimen van gelukkige mensen hetkanwel.net/2013/11/15/vie…
Different view on user stories: interactions.acm.org/archive/view/n…
Laatste dag om in te schrijven voor Masterclass van @theflowlab met keynote @arjanharing! Vraag naar LM korting! RT theflowlab.nl
LOL "@TheQuoteToday: Crazy Products that People actually paid for! bit.ly/1cOCgok - sp”
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