bnpoolpro's profile picture. Reputation Management Administrator @ZodiacPool_USA. @NSPF #CPO with a passion for #swimmingpoolindustry #CX #marketing #content & humanity.

Briana Nunez

@bnpoolpro

Reputation Management Administrator @ZodiacPool_USA. @NSPF #CPO with a passion for #swimmingpoolindustry #CX #marketing #content & humanity.

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Briana Nunez reposted

“Companies should approach influencers as partners, not just as people that they can use for their marketing efforts and launches." @AmishaGandhi @SAPAriba Full interview plus see Amisha LIVE at #mpb2b bit.ly/2E3USYQ (client)

toprank's tweet image. “Companies should approach influencers as partners, not just as people that they can use for their marketing efforts and launches." @AmishaGandhi @SAPAriba Full interview plus see Amisha LIVE at #mpb2b bit.ly/2E3USYQ (client)

A #socialmedia channel plan is an advanced directive on how your brand operates on rented channels. @joderama contentmarketinginstitute.com/2018/11/smart-…


Briana Nunez reposted

If you don’t tell an actual story, you’re not a storyteller. — .@ParkHowell #FF this genius 👆🏼


"Loyal customers are 17 times more likely to refer others, 11 times more likely to buy more, six times more likely to forgive, and nine times more likely to try a new offering from your company." - The latest @SpinSucks article. bit.ly/2Lyw2TC @ginidietrich #CX #advocacy


Briana Nunez reposted

[Podcast] “You can't own a hashtag but if you're the only one using it, that can really go a long way in your marketing.” — @MadalynSklar candc.ly/2AnJzFt #TwitterSmarter #SocialROI

jaybaer's tweet image. [Podcast] “You can't own a hashtag but if you're the only one using it, that can really go a long way in your marketing.” — @MadalynSklar candc.ly/2AnJzFt #TwitterSmarter #SocialROI

Briana Nunez reposted

A satisfied customer will return, a loyal customer will return, with friends. #CustServ #CFOforhire #Canada *Great quote @Hyken

StreamFinancial's tweet image. A satisfied customer will return, a loyal customer will return, with friends.  

#CustServ #CFOforhire #Canada

*Great quote @Hyken

Child safety is so important. Kids always want to jump in, but a young swimmer without a chaperone is a high risk. @vankirkpools Thanks for sharing!

Rain will not stop a young Van Kirk from learning to swim during National Drowning Prevention Month!

vankirkpools's tweet image. Rain will not stop a young Van Kirk from learning to swim during National Drowning Prevention Month!


Just one more way @ZodiacPool_USA puts #CX first. Live video sharing!


Actions > Words

To convey you're responsive: End discussions by restating what you'll do next. Do it. Tell them that you did it. That last point is key.



3 Questions Pool Pros Answer Most Often. #perfectpool #poolmaintenance #swimming


Seems like a convenient feature! Thanks for pointing this out @dgingiss. I haven't tried it, but I'd love to hear from others who have.


I 💛 these Yelp Reputation Management tips for small businesses.


There have been so many amazing sessions at #SMMW18. Themes include #storytelling #TalkTriggers and #reputationmanagement @jaybaer @ginidietrich creative ideas are flowing! 👍

bnpoolpro's tweet image. There have been so many amazing sessions at #SMMW18. Themes include #storytelling #TalkTriggers and #reputationmanagement @jaybaer @ginidietrich creative ideas are flowing! 👍

“If there’s no human impact, there’s no story.” @ParkHowell #SMMW18 #storyon


Attending a fascinating #SMMW18 session on storytelling. "Story is all heart. You have to love your story." - @MiriRod "Bigger is not better. Find the small meaningful stories and emphasize those" - @cassieroma #storyon #brandloyalty @ParkHowell


Today's marketing is P2P - People to People. Relationship is the primary way people want to do business. @ChrisDucker #SMMW18


"If your social content is less interesting than the user-generated content your fans create, your brand is doing something wrong." @Karianne #SMMW18


It's never too soon to get some hands-on experience.


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