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Our CEO @jaminben was on his way to becoming a professor... until... 🧐🤫 Thanks to @Zboozee for this amazing interview #highereducation #Founder
Catch the latest episode of Starter Stories with @olark Co-Founder & CEO Ben Congleton. Tune in to hear Ben discuss the exciting origins of Olark (and how he lived in Elon Musk's house). hubs.li/Q01bQncP0
We asked our community for the best 📚Books and 🎧Podcasts for #HigherEd #Enrollment teams - and voila! 👉🏾 olark.com/higher-educati… What would you add? Includes: @teamenrollify, #TheHigherEdMarketer - @BartCaylor, #RiseandSizzle by @1BMcTalks @PRLessons by @Marcwhitt
#csunatc22 Is anyone here an expert on input devices for rsi - nerve pain? #a11y #CSUN
Are you in *higher education?* 🎓 Have you been thinking about ways to increase enrollment? Or how to use website chat to engage with potential students? 👉🏾 olark.com/chat-for-enrol… #highereducation #liveChat
I wanted to share some ❤️ this weekend. Our cat Franklin passed away on Friday. He was the original Bootstrap Cat, and emotional support through many ups and downs of our journey. A tribute to a friend: franklin.bootstrapcat.com. #pet #loss #resilience #bootstrapcat #startupcat
What is “satisfactory” customer service? Here’s how to go beyond CSAT metrics. buff.ly/2QmxYzj #customersupport #customermetrics
If you’re an #engineering leader, this is a useful article (from my fellow Olarker Nick) on running a virtual retreat: hubs.ly/H0t-Npv0 P.S… We are hiring! #remotejobs
blog.olark.com
How we skipped our trip to Vegas and ran a remote engineering retreat during a pandemic
How Olark ran a remote engineering retreat - successfully and virtually - during a pandemic.
@mayamiddlemiss "Rose, thorn, bud" at team meetings. We share on our weekly internal blog, & do checkins with Wulu (by @olark ) on Slack. I've been extremely open about my own struggles with anxiety through various channels, and that helps others feel like they can open up, too
A few years after graduating from @ycombinator, @Olark walked away from what could potentially have been a very lucrative acquisition offer. This is the first time I am telling the story publicly :) #startup #ycombinator #exit linkedin.com/pulse/from-0-1…
linkedin.com
From 0 to 10: Making the “right” decisions
This post is the fourth in our 10 year anniversary series. Want to catch up? Read the series intro, Olark’s origin story, and our road to a co-created culture.
almost can't believe @Olark is turning 10! been enjoying some time reflecting with @jaminben on a decade of fits & starts, failures & successes, and all the Olarkers that shaped who we are today 🙂 medium.com/@OlarkLiveChat…
Businesses exist to serve their customers. Why I spent the last quarter improving my ability to have real conversations with @olark's customers: medium.com/@Olark/why-you… Inspired in part by @alexmturnbull and @brettkopf #ceo #customerdevelopment #Leadership #Zoom #slack
Given how many times, I've been asked about our strong remote culture, I thought you all might be curious to read about how it all started. medium.com/@Olark/from-0-… #remotework #culture #startup #smb
If you thought you knew what you thought about police shootings, think again: this @ProPublica piece by Joe Sexton turns the narrative upside down and raises a whole new set of questions. features.propublica.org/weirton/police…
youtu.be/kxupN5eLS8g @itsbennyblanco and I started working on this in July, when I met Nilda through @BklynDefender. Her son was taken from her under the Family Separation Policy. I’m grateful to her for trusting us to help tell her story, and I hope we’ve done it justice.
Few CEOs are as humble as Ben Congleton (@jaminben) CEO @olark. We’re lucky to interview him in The Heartbeat ❤️ –> knowyourcompany.com/learn/newslett…
What I’ve Learned from Talking About My Bipolar Disorder at Work s.hbr.org/2DWyo8u
Rhoda shares why she spoke up about her mental health struggles in the workplace. #mentalhealth buff.ly/2n1tlLZ
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