Its halloween ; reply back with a RSSP horror story if you got any :P
"If you don't ask the answer is always NO." Ask everytime for the RSSP No matter what!
Antwon & Toya probably won't have enough tickets to qualify for the prizes. So this contest is wide open folks :)
Nightmare Scenario: Paint a picture in the customers mind of the worst possible thing happening if they are giving you resistance
It's important to use as few words as possible when selling. Make a pitch and PAUSE , let the customer think.
Did you know Rssp repair customers go to the front of the line when they are received at the repair depot? That's VIP treatment :)
We don't give our customers refurbished cell phones. We give them a gift card equal to the unact price. Ex: evo 4g lte = 599.99
Factory installed rechargeable batteries are covered by replacement plans
Expect the 1st "NO", role-play with this in mind.Have a benefit ready when they say "NO". State a benefit and wait for a response.
Role playing is a great way to improve our technique. We always make the comparison of b-ball players shooting free-throws after practice.
Try starting the RSSP pitch with something like this. "Would you like the one year or the two year protection plan?" Wait for a response.
Most people will say "NO" when asked a yes or no question. It's human nature.
Current standings: 1st_Howard, 2nd_Antwon, 3rd_Ken, 4th_Bryan, 5th_Jeremiah
Some people are "turned off" by the word warranty. Try using "replacement plan" or "protection plan" instead.
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