Matthew Watson
@mattdavidwatson
Tech guy @salesforce, Muso guy @autumngray and @pensive_penguin. I write 'to do' lists of things I've already done just to enjoy immediately ticking them off...
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Much as I love footy, I don't think there's ever been a time where the blokey, clubby nature of how it is presented publicly has pissed me off more. The nods, winks, in-jokes & arrogance of those we now rely on almost totally to present the game to us is fucking cringeworthy.
Opening a new digital customer service channel isn’t a challenge - providing good service is. ANZ Service SE leader @mattdavidwatson on why digital service won’t happen overnight (but it will happen). sforce.co/2xNBtbS
Every day, without fail, service leaders ask me how they can launch virtual service centres, yesterday if possible. My response: salesforce.com/au/blog/2020/0…
salesforce.com
Shifting to a virtual customer service contact centre is not a one-step process
Almost every organisation in the world is facing unprecedented challenges because of COVID-19 and the impact on their workforce and operations. Many office-based contact centres with existing service...
I ‘m in a third country now and dont need you. If you are honest, do something for others who are suffering in PNG and Nauru. In my view anyone who supports this barbaric policy is criminal and terrorist. Such a shameful statement by Labor Party.
Such a rediclilius and unacceptable statement by Labor Party. You exiled me to Manus and you have supported this exile policy for years. I don't need you to welcome resttlement for me in a third country.
🙌🏻 An insightful demo delivered by @mattdavidwatson demonstrating how @TelstraEnt is transforming their engagement with their #customers, #partners and #employees. #SaleforceBasecamp
Perfect night for #SydneyMardiGras - took the family to support all the amazing groups and individuals marching for equality, respect and love. Awesome @salesforce float! 🇺🇸🇦🇺#USwithAus #MardiGras2019
10 things successful people do before breakfast.
Men pay to be in my harem. It's like you don't even know who I am.
I hope @LeeLinChinSBS your harem isn't also rorting the taxpayer by collecting welfare like some other harems do because that is a bad look.
The new issue of furious twitter egg magazine is out tomorrow! Don't forget to pick up your copy!
At the rate we're going Trump's going to come out for the 3rd debate in a Hannibal Lecter cage.
Congratulations @salesforceapac ranked #1 best workplace over 100 employees #50BPTW16 @GPTW_Australia
No one knew they wanted it til they had it. That is design thinking at work - @johnroa #SFAPAC @salesforceapac
Brilliant panel #SFAPAC customer success by design. @CochlearAsiaPac @johnroa tech vs design. Business vs customer. Adapt and be flexible
Privilege and pleasure to introduce @johnroa today! @salesforceapac @akta
@salesforce & @YorkButter announce partnership - commit 2 open #innovation & growing Australia's ecosystem #SFAPAC
Packing boxes for Foodbank at the Salesforce Advantage event in Sydney #hungerfighter @davsinghmann
Exclusive footage of Shannon Hurn trying to run with Cyril Rioli amp.twimg.com/v/a5e75125-9a0…
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