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"Even though everything is measurable, and almost everything we do is generating data, human problems often require illogical approaches. A good story is more powerful than a stack of facts." vimeo.com/188285898 by @mulegirl #getrealinsight
vimeo.com
Vimeo
Erika Hall: Beyond Measure (Webdagene 2016)
So, um... I've got a massive list of #userresearch tools that I've been curating for years. It's not done or perfect or anything (I've got more to put in), but here it is. airtable.com/invite/l?invit…
There are three types of user research product teams should care about: Testing things the team have built Working out what the team should build next Understanding potential users and their lives buff.ly/2oKRKpX #getrealinsight
Have you come across sample-size doubters? buff.ly/2FLm8J3 #getrealinsight
“Insights need to ladder up into ways of seeing the world that is both so creative and so believable that it's obvious how those insights leads to better decision making.” bit.ly/2FbHrpr #getrealinsight
Why you should stop using product roadmaps and try GIST Planning bit.ly/2DZtnzg #ux #CX
“Bad internal user experience creates a burden that means the people in your organisation won’t always have the motivation, time, or will power to do what it takes to deliver a level of service that is going to work best for your customers” bit.ly/2EHh3kd #getrealinsight
How patient stories can improve intensive care bit.ly/2DMtSbX
theconversation.com
How patient stories can improve intensive care
When patients, doctors and nurses have the opportunity to share their experiences of hospital intensive care, the resulting dialogue can be transformative.
User Defenders /user research eps userdefenders.com/series/user-re… #getrealinsight #ux #userresearch
A Repository of Research Methods for Design: designresearchmethods.com #getrealinsight #ux #userresearch
designresearchmethods.com
A Repository of Research Methods for Design - Design Research Methods
A Repository of Research Methods for Design - Design Research Methods
“A New Approach to Feature Requests” m.signalvnoise.com/a-new-approach… #getrealinsight
The Magic Question That Unsucks* NPS medium.com/sense-and-resp… #getrealinsight
Debunking the NPS score - "NPS scores are the equivalent of a daily horoscope" blog.usejournal.com/net-promoter-s… #ux #mrx #getrealinsight
Patient Centred Outcomes Research ~ "Participants want to know the research is directed towards people." #healthcare #getrealinsight
Why innovation labs don't work #innovation #getrealinsight
Why do innovation labs fail? Firms aren’t creating innovation labs for the right reasons. ‘Innovation theatre’ is all most innovation labs amount to. buff.ly/2oomVdM
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