New Matter Support
@newmatterhelp
@newmatter Customer Support. We help you make great things. e-mail us at [email protected] Hours: 9am-6pm Pacific Monday-Friday
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Hi @amybhutto, thanks for calling into our support line today! Glad to help, and I hope you and your boys have a great time w/ the MOD-t!
Ah, yes. Use gear wheel on the back of MOD-t's carriage to manually lower it. Rotate clockwise until unstuck. Try again. Ty!
B4 starting job click pink print button on screen, go to print queue, wait for "press front panel button" status message.
The New Matter Store is back up at 100% functionality. Please do let us know if you experience otherwise. Thanks for your patience!
Go ahead and e-mail us your shipping info and what you need to [email protected]. We'll figure out best way to ship Monday
Firmware 0.14.0 has released: a few minor bug fixes that won't change how the MOD-t functions. Let us know if you have any questions!
Oh no! Disapprove, Yoda would. Please email us at [email protected] so we can help troubleshoot the cause.
@jassinpain Sorry to hear you're having tray skipping. Can you email us at [email protected] & include photos, if you have any?
The New Matter Store is back up and running: store.newmatter.com. Let us know if you experience any issues.
We're experiencing technical issues with the New Matter Store, currently down. We'll keep you updated! Please stand by.
@jassinpain If you are able to, we'd love to chat with you on live chat or on the phone. You'll get immediate help: support.newmatter.com.
Educate & Inspire #Grants application deadline is this Friday, Feb5. Apply to get free #3Dprinters in #classroom. nm3d.co/edu
Customer Service Team is running into some tech issues. Unable to answer calls or answer emails for the time being. We'll be back up soon!
@ChadHarrisHQ We do! Please contact us through email, chat or phone: support.newmatter.com. We'll provide it to you.
@Pignou_ We’re still working on launching intl retail. We’ll be sure to announce when available!
Feel free to upload your designs into The New Matter Store. The slicing has been fixed! We apologize for any inconvenience.
We're seeing some issues with slicing in the New Matter Store. Designs already in The Store & printing via USB is fine. Updates to come.
@lukasm Hey there, are you still having issues with connecting to wi-fi?
...and we’re back up. Please let us know if you are having trouble with the New Matter Store!
Experiencing some issues w/ printing through the New Matter Store. Working quickly to resolve it! Printing through USB is unaffected.
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