Plated Help
@platedhelp
We're here to help. Follow @plated for the fun stuff. Email: [email protected].
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had the crunchy chicken milanese w/ honest mustard and arugula and it was bomb
Oh no! Our apologies, Mallory! We have located your account and credited in full for that meal. Thank you for the feedback!
Oh no! We are eager to make this right, we promise! Just DM us the phone # or email on the account and we'll try to save 'dilla night!
Oh dear! Send us a DM with the phone number or email address you're using to sign up and we can troubleshoot. Please accept our apologies!
We are very sorry about this, Chuck. We see you spoke w/ CS and you've been credited. If we can help further, let us know!
Thanks for the kind words, but sorry about the troubles with produce! We want to make sure we find solutions for all locations!
The parm we use is not rennet-free. Thank you for reaching out!
We always recommend using your best judgment, but so long as there was some solid ice in the packs, things are good to go.
Oh gosh! Sorry to see the damage to this box! Can you DM us the email on your account so we can help make this right?
So sorry you're having issues! DM us your account info and we can take a closer look and also look into delivery alternatives.
Sorry to hear about the trouble with the tortillas! We'll make sure your feedback gets to our Culinary team!
On your account homepage, you should be see it below each unconfirmed week. Give us a call at (855) 525-2399 for more help! :)
Oh goodness, sorry to see the stark difference in sizes here! Can you DM us the email on file for your account so we can help?
So sorry about this! We see you've been credited for the late delivery and that it has been delivered now. Our apologies!
Sorry about the delay! If the ice packs remained partially frozen and the items cool to the touch, should be good to go, tho'!
Just sent a DM! Our apologies for the delivery issue and know that we will pass the feedback along and try to make this right!
Oh no! Please DM us with your account info so we can make this right! Definitely not the experience we want for you.
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