Proglite
@proglite
We help organizations with their digital transformation and IT Service Management efforts.
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Understanding the differences between #ITOM (IT operations management) and #ITSM (IT service management) is essential for businesses wishing to optimize the performance of their IT infrastructure and IT services. This blog by @FreshworksInc aims to help. itsm.tools/itom-itsm/
itsm.tools
IT Operations Management (ITOM) vs. ITSM – Key Differences
Understanding the differences between ITOM and ITSM is essential for businesses wishing to optimize their IT performance.
Nice overview of ServiceNow HRSD features: community.servicenow.com/community?id=c…
Organizations need to focus on digitally enabled business innovation and experiential excellence if they want to remain competitive over the next few years. Get insights here. itsm.tools/organizational…
Root cause analysis is a key element of #ITops. One of the approaches to an effective RCA is described here. #netreo netreo.com/blog/answering…
helixops.ai
BMC Helix Network Management | BMC Helix
Boost business results and simplify network performance optimization with full network observability and user-friendly management.
Improve Employee Productivity - Robot for Every Person | UiPath uipath.com/blog/robot-for…
Automation is a key aspect of SRE. #SiteReliability @OReillyMedia oreilly.com/ideas/how-to-g…
If you are an ITSM professional and in San Francisco Bay area, joining itSMF San Francisco Bay Local Interest Group is an excellent way to join the professional community for learning and sharing ITSM best practices. @itsmf_usa_sfo #ITSM itsmfsfo.blogspot.com/2019/01/kickin…
Proglite Newsletter - Our add-ons for ServiceNow, Agile Incident Management & more - eepurl.com/dKKuuY
Proglite Newsletter - Our add-ons for ServiceNow, Agile Incident Management & more - mailchi.mp/0fa0699c0f4a/p…
Sign up for our newsletter to receive best practices and stay up to date with the latest from Proglite. mailchi.mp/ae77a058a1f3/p…
Best practices for ServiceNow implementation - Blog post from @proglite bit.ly/2MfXeXx
How to Choose your ITSM software? @Cherwell
Not sure how to choose your #ITSM Software? ITSM software solutions are available as SaaS-based applications, cloud-hosted applications, or as downloadable software. Here's how to evaluate the risks & rewards of each: bit.ly/2KSjx1C #FridayFacts
ServiceNow Acquires Parlo, AI Workforce Solution servicenow.com/company/media/…
SLAs should be a "living guide to help manage a service" - Respect-based SLAs. bit.ly/2q8tAan @Joe_the_IT_guy
joetheitguy.com
HOW TO BETTER SATISFY END USERS WITH RESPECT-BASED SLAs | Joe The IT Guy
Imagine the impact on your SLA if it’s no longer simply a measure of availability and reliability, but instead a way to encourage conversations across the lifecycle of technology change and managem...
What is VeriSM? It is a new approach to #ServiceManagement. Provides an approach of how to use all organizational capabilities - IT, marketing, finance, etc - to deliver value. bit.ly/2GTpj4d @VeriSM_Global
Does IT still need ITIL? itsm.tools/2017/10/03/iti… #itsm #feedly
DevOps vs Agile: What’s the Difference and How Are They Related? bmc.com/blogs/devops-v… via @BMCSoftware
"Service Introduction: The Critical Link Between IT Projects and Service Delivery" itsm.tools/2017/05/04/cri… #itsm #feedly
Tool dissatisfaction related to ITIL-alignment and usability are major reasons why companies change ITSM tools. itsm.tools/2017/03/09/sur…
Excellent ITIL Vs Devops analysis. Clearly spells out what ITSM should focus on in the DevOps world. flip.it/QD9IY-
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