Rajesh Subramaniam
@rajeshsonline
Entrepreneur & Advisor, deep tech customer experience businesses, mentor, fitness enthusiast and old-time Asterix fan. Firstsource CEO & Founding Team (2011-19)
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It has been an honour for me to lead Firstsource and our Firstsourcers who have constantly impressed and inspired me with their commitment, hard work and passion for creating value for clients and shareholders. 2/2 #Firstsource
After nearly 8 years at Firstsource,I have decided to move on to start my entrepreneurial journey.While it is truly overwhelming and emotional to bid goodbye to an organisation that has been such an integral part of my life and learning, I’m excited to start this new chapter. 1/2
A recent survey by Gartner on #CX innovation studied several organisations to understand the priorities, #TechnologyInvestments and high-stakes situations faced by organisations in their CX initiatives. Know more. gtnr.it/2YaRyAN
On the 4th anniversary of @_DigitalIndia, let’s take a look at the #Digital landscape in India, a nation that’s well on its way to achieve its #Trillion dollar dream! #DigitalIndia #ThinkDigitalThinkIndia #DigitalIndiaNewIndia @narendramodi @PMOIndia @rsprasad @debjani_ghosh_
Technology meets long distance running. bit.ly/2JajSgt #fitness
Easier said than done but a good list to refer to. bit.ly/2YitX1l #digital #transformation
Reimagine business processes with customers at the heart of transformation. Stay Ahead with #RPA, #CognitiveAI, #MachineLearning & #Analytics. bit.ly/2IZjqS4
youtube.com
YouTube
Intelligent Automation | Business Transformation
Understand from a lot of folks that podcasts are here to stay. This podcast was a relatively short one (around 30 mins) on the near future of AI. May want to check it out during the evening commute! bit.ly/2KpoK4n #podcasts #AI
Every year we highlight innovative initiatives at Firstsource in our Annual Reports. The in-depth process of making it part of our existence is what will help one grow. This one is a long read, well worth the focus on innovation. bit.ly/2Il3RVH #innovation
Amazon’s customer-centric playbook needs no introduction. The fact that the customer has a seat in the conference room (literally) is a powerful reminder of why we all are here. An excellent read as we build customer-centric businesses. bit.ly/2XHvDky #customercentricity
This one is for the entire team. Kudos to the hard work of the Firstsource team to have received this invite as a recognition of our contribution in the UK. #QueensGardenParty #Firstsource
Data, physical robotics, deep learning and integrated networks would design a world which would talk to each other and may also take micro cognitive decisions for you. Here's the next world. mck.co/2MA5OSe #Insurance #future
mckinsey.com
Insurance 2030—The impact of AI on the future of insurance
The industry is on the verge of a seismic, tech-driven shift. A focus on four areas can position carriers to embrace this change.
How the workforce will think and work in the next couple of years will matter in how we build organisations. A shift in approach to work, and outlook to life is happening, and it has little to do with technology. bit.ly/2EEZx1t #workforce
What do you think? on.wsj.com/2HHIYnj #HR #opinion
wsj.com
Why Companies Are Failing at Reskilling
In a tight labor market, companies from Amazon to JPMorgan are trying to get better at retraining the workers they have. “We need a Waze for your career,” says one labor expert.
A fairly long and detailed research report on how artificial intelligence is impacting business transformation. Worth a look to help on understanding the opportunities and gaps. bit.ly/2JInV6o #business #transformation
VR's steady impact on human resource training is visible via these pilots. Though the content for it will take some time to build, it seems like they would pay off by way of upskilling and policy training. cnn.it/2K5saZb #VR #upskilling
There has been a recent spate of some humorous memes on the AI-powered digital assistants and though it makes for a good laugh, the issue of ethics looms large. bit.ly/2JygYVv #ai #ethics
As the discussion around automation warms up across industries with many proofs of concepts making their rounds, the two ends of the spectrum include robotics on one side and cognitive on the other. bit.ly/2YzszHq #RPA #automation
Conversations over coffee: An interaction with our Management Trainees (MTs) who completed 6 months at Firstsource. #firstsource #Bangalore
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