Rezzie
@ritarez
I use Twitter to seek consumer justice. Follow on LinkedIn if you want to connect IRL.
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Many thanks to @BostonGlobeMag for publishing my #Connections essay last Sunday. Thanks @BostonGlobe for encouraging new local writers.
I traveled with Iberia a month ago and my request for credit for Avios miles was denied twice without an explanation, @Iberia_en can you please help?
.@BofA_Help I need to stop a still "processing" debit card payment quickly, as it was made in error. Could you please help? Been on hold for a while and all agents are busy.
.@cvspharmacy I just sent you a DM about a security issue, could you please take a look?
.@FedExHelp Help please, a package was supposed to arrive yesterday but now it’s “delayed” at a shipping facility with no ETA in sight. I need the package before tomorrow, time-sensitive medical: could you help please? Can PM tracking #.
.@Iberia_en Hi, why can't I select seats for my booked flight in 55 days? Been trying both on your site and booking partner site.
.@XfinitySupport Why is my bill for this month higher by $25 without explanation? We were already thinking of switching to RCN and this may just be the nail on the coffin.
I’m about to file a consumer complaint in MA vs @TDBank_US. I cannot reach anyone in financial solutions (mortgage servicing) group. They ignore repeated requests for updated loan payoff information, stalling my refinance twice. Do not use them.
.@CrateandBarrel Received my delivery today, but noticed the cabinet has some sort of white paint splashes on the inside that can’t be washed off. Can you help?
.@TDBank_US I’ve spent 30 min on hold twice this week and sent two messages last Tuesday and today with no response. HOW can I speak to someone ASAP about a MISTAKE in my mortgage bill for September? Extremely disappointed in your customer service.
.@CrateandBarrel Your UX on the checkout page is broken. I’m trying to buy two items with pickup at a warehouse. I check the warehouse checkbox. Then it tells me “your order contains items that can only be picked up at a warehouse” and won’t let me move forward. 😒
.@capitalone A fraud repeat charge was placed on my account for Facebook ads. You've reissued two cards to me already, but Visa keeps passing the new number to Facebook and the recurring charge stays. Been calling multiple times a week. Can you stop this or just close altogether?
.@ComcastNewEng @comcastcares @Xfinity The Internet has been down for hours, I’m missing critical work deadlines and am unable to go anywhere public to work. When will the internet be back in northeastern Massachusetts? Please provide an update and compensate for time lost.
Hey @CNN, there's a big typo on your front page! "Brands", not "Bands". Sorry, got my "copyeditor" hat on!
.@westelm has charged me more than $1,500 for no reason. I now have to fight with my credit card to get this fraud reversed. My last order with @westelm was on December 2, 2019 for $1269.94. 2 charges (one for $1369, another $224.18) appeared in Feb 2020. What the...?
My last purchase with @westelm was Dec 7. Yesterday my credit card (on file with you) was charged over $200 by @westelm, the day before $1500. I didn't make these purchases and had to cancel my card. Tried calling you and no agents available. These were web purchases. Not cool.
Hey @Meetup My account was hacked. Someone is impersonating me. There's no easy way to reset password on Mobile. Can you please look into this ASAP?
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