sharkey_o2's profile picture. Service Designer - KTP associate | Interested in design justice principles, assets-based approaches, ethical co-designing, visualisation | all views are my own

Olivia Sharkey

@sharkey_o2

Service Designer - KTP associate | Interested in design justice principles, assets-based approaches, ethical co-designing, visualisation | all views are my own

As we enter the first couple stages of our Knowledge Transfer Partnership (KTP) pilot project, I took a moment to reflect on the semi-structured approach that I've been taking the the project planning. blogs.ed.ac.uk/citizensadvice… #servicedesign #semistructured #engagmentplanning


Had a really insightful workshop yesterday with @PerthCAB - it was wonderful to have so many engaging participants from the Perth & Kinross third and public sector #servicedesign #userengagement #workshop

sharkey_o2's tweet image. Had a really insightful workshop yesterday with @PerthCAB - it was wonderful to have so many engaging participants from the Perth & Kinross third and public sector

#servicedesign #userengagement #workshop
sharkey_o2's tweet image. Had a really insightful workshop yesterday with @PerthCAB - it was wonderful to have so many engaging participants from the Perth & Kinross third and public sector

#servicedesign #userengagement #workshop
sharkey_o2's tweet image. Had a really insightful workshop yesterday with @PerthCAB - it was wonderful to have so many engaging participants from the Perth & Kinross third and public sector

#servicedesign #userengagement #workshop

📝 Days in the Life: @PerthCAB - A little insight into life at a Citizen's Advice Bureau through team observation and interviews during my #KnowledgeTransferPartnership blogs.ed.ac.uk/citizensadvice… #DayInTheLife #CitizensAdvice #ServiceDesign #UserResearch @CitAdviceScot


Olivia Sharkey أعاد

"When someone designs a product or a service without using people with lived experience, they come up with these incredibly ugly things that nobody wants to use." - Tommy Petillo @alzscot Tommy speaks about how accessible products should still be designed in a desirable way


Olivia Sharkey أعاد

Further #DigiFest23 Artificial Intelligence topics- How can we ensure people are at the centre from the start through to the end of AI development? Do we need an AI Ambassador to represent and advocate? We need to ensure clear, simple, and accessible communication around AI


Olivia Sharkey أعاد

Some of the discussion areas from our workshop: AI requires registration and legislation, with accompanying 'badges' to inform public. Can AI regulate itself and how involved will humans be? How can we protect sensitive data and keep people informed around AI? #DigiFest23


Olivia Sharkey أعاد

"We wanted to get the content out there in different formats so we launched Discover Digital Roadshows and Workshops. Working in partnership with the organisation is key. It's all about finding what draws them to digital."- Maisie Peebles @DHCScot #DiscoverDigitalScot #DigiFest23


Olivia Sharkey أعاد

"Collaboration is vital in digital inclusion. I can't stress that enough. If you don't collaborate, you can't learn from each other. You can't get people connected." - Chris Grant (@Chris_grant1) #DigiFest23 #DigitalInclusion @AbilityNet


All set up for our #DigiFest23 event - Discover Digital: Embedding Human Rights in a Thriving Digital Scotland Excited to hear from a range of fantastic speakers today #digitalhealth #humanrights #futurecare

sharkey_o2's tweet image. All set up for our #DigiFest23 event - Discover Digital: Embedding Human Rights in a Thriving Digital Scotland 

Excited to hear from a range of fantastic speakers today 

#digitalhealth #humanrights #futurecare

📣 Today is our event, ‘Discover Digital: Embedding Human Rights in a Thriving Digital Scotland’. We will be live tweeting so please follow along! Join in by tweeting us @ALLIANCEScot or using #DigiFest23. #HumanRights #DigitalHealth #ArtificialIntelligence



“From what’s the matter with you, to what matters to you” - @redmond_kidd A beautiful quote from Sara Redmond at tonight’s #selfmanagement23 awards @SelfMgmtScot @ALLIANCEScot


And that kicks off the #selfmanagement23 Awards! Congratulations to all the nominees and soon to be award winners tonight - it’s wonderful to be part of tonight, recognising the incredible work that’s being done throughout Scotland. #iselfmanage @SelfMgmtScot @ALLIANCEScot

sharkey_o2's tweet image. And that kicks off the #selfmanagement23 Awards! 

Congratulations to all the nominees and soon to be award winners tonight - it’s wonderful to be part of tonight, recognising the incredible work that’s being done throughout Scotland. 

#iselfmanage @SelfMgmtScot @ALLIANCEScot

Out now! A conversation between Caroline Laurenson of @TLTechsmart and myself about the journey of creating My Scottish Community as well as a demonstration of the new skill - click the link below to check it out youtu.be/-yE-9qv8GtU?si… @alissprogramme @ALLIANCEScot

sharkey_o2's tweet card. Alexa Voice Activation Revolutionises Community Health in Scotland |...

youtube.com

YouTube

Alexa Voice Activation Revolutionises Community Health in Scotland |...


Olivia Sharkey أعاد

Thank you to our chair Chris Mackie (@Chris_ALISS), presenters Olivia Sharkey (@sharkey_o2) and Gillian Duffy (@Gillian15240746), partners, Caroline Laurenson of TL Tech (@TLTechsmart ) and @ALLIANCEScot staff who helped plan and deliver today’s session.


Olivia Sharkey أعاد

We are now on to our Q&A session, chaired by our Digital Assistant Director, Chris Mackie (@Chris_ALISS ) and answered by himself, our user researcher Gillian Duffy (@Gillian15240746) and our service designer, Olivia Sharkey (@sharkey_o2).


Olivia Sharkey أعاد

Olivia Sharkey (@sharkey_o2) is now giving a demo of the 'My Scottish Community' app. She is demonstrating how to use the search function by location and category and how to explore results - all through using her voice!


Olivia Sharkey أعاد

We are now playing a pre-recorded ALLIANCE Live podcast with Caroline Laurenson of TL Tech (@TLTechsmart), interviewed by our service designer, Olivia Sharkey (@sharkey_o2) discussing the collaboration to develop voice activation for ALISS @alissprogramme.


Come hear more about how we’ve expanded access to information about community services in the @alissprogramme to help people to live well through the creation of a voice activated version of ALISS for Alexa! Excited to share and answer questions about #MyScottishCommunity

📢Register for our 'What if ALISS Could Talk?' event 🗓️Tuesday 19th September as part of Self Management Week @SelfMgmtScot ⌚️2-3pm 📍Zoom (Registration Link Below) Featuring - @Chris_ALISS @TLTechsmart @Gillian15240746 @sharkey_o2 Register⬇️ us02web.zoom.us/meeting/regist…



Olivia Sharkey أعاد

We are supporting #EndDigitalPoverty today! As the Digital Health and Social Care Programme, #DigitalInclusion is extremely vital to us. We will be sharing quotes throughout the day on why #EndDigitalPoverty is important to the team. @DigiPovAlliance

DHCScot's tweet image. We are supporting #EndDigitalPoverty today!  

As the Digital Health and Social Care Programme, #DigitalInclusion is extremely vital to us.  

We will be sharing quotes throughout the day on why #EndDigitalPoverty is important to the team.

@DigiPovAlliance

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