simrich99's profile picture. Scottish winter climber, alpinist, guidebook writer and blogger

Simon Richardson

@simrich99

Scottish winter climber, alpinist, guidebook writer and blogger

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Still no contact from @sainsburys CEO’s office, despite promising to be in touch “shortly.” I’ll honour the 7-day window I gave them but in the meantime, I’ve prepared a report for the @TheFCA regarding payment security and pre-auth handling. #ConsumerRights #RetailTransparency


As I’ve had no meaningful response from @sainsburys CEO’s office, I’ve now reported the incident to Trading Standards via @CitizensAdvice, who have accepted the case without hesitation.


’m not seeking compensation — just accountability. I expect a proper investigation into the handling of this incident, including staff conduct and payment security procedures, and a clear explanation of what changes will be made to prevent this happening again.


The incident involved a £100 pre-authorisation being held after no fuel was dispensed. The store manager refused to cancel it, said she “didn’t trust me,” and left the pump live — a serious payment security issue. This has taken hours to resolve with my bank.


Busy Season at the Cutting Edge dlvr.it/SjQpQN


SMC Journal New Routes Website dlvr.it/SgHPxg

simrich99's tweet image. SMC Journal New Routes Website dlvr.it/SgHPxg

Southern Highlands Twin Pack dlvr.it/SfTtLZ

simrich99's tweet image. Southern Highlands Twin Pack dlvr.it/SfTtLZ

Duncan Tunstall (1962 – 2022) dlvr.it/SLVdpw

simrich99's tweet image. Duncan Tunstall (1962 – 2022) dlvr.it/SLVdpw

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