Blue Collar Tech Guy ⚡️💻🧰
@smb_techguy
Small biz workflow automation guy: Slack, Airtable, Zapier, CRM, Databases, Forms, Scheduling, Ops, + more. Own & operate $1m+ home cleaning co.
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My wife and I started a home cleaning co out of our garage 2.5yrs ago.🏡🧹🧼 She did 7 cleans by herself the first month. Now our team of 20 cleans 350+ homes every month and we’re doing over $1m/yr in revenue. It’s been a lot.🤯 Here’s some things we’ve learned:
Don't build a business that requires keeping bad customers. It's much easier to let the bad ones go when you know new better customers will be replacing them in a couple weeks.
Nothing like firing a customer first thing on a Monday. They made a demand followed by "or we're done here". Oh, we're definitely done here.
It's a major ego hit to refund a customer with unreasonable expectations. But I hate knowing there's someone out there who feels short-changed by my business, unreasonable or not. I like to think good karma will come back around.
Automating all of our Square billing has been HUGE. Used to have 15-30 mins of work to every day at 5p. Now billing runs itself and I have dinner with my family in peace.
Got our 105th Google review today: 100% 5 stars. Proud of that.
When a new lead comes in with "no one does things the way I want" / "your form doesn't work for me", etc
It's something I hate doing, but I think the time I spend writing our company manual might be more helpful to me than our employees.
Friday: office employee reports one of our washing machines turned off mid-cycle and won't drain. Monday: after trying 3 appliance repair guys, 1 is able to come out, diagnoses the problem, has part in truck, and has washer back up in an hour. Today is a W.
Snowy morning here. Being in charge of whether 20+ cleaners have to hit the roads in winter weather is not an enviable position to be in. I have so much respect for the school administrators who make these decisions on a much larger scale.
Don't pretend to be a local lead in order to "research" how others run their business. We're all busy enough with real customers.
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