Support Ops
@supportops
A weekly podcast that helps you deliver a better support experience to your customers. New episodes every Tuesday!
[WEBINAR] There's still time to join us today at 1 PM ET for a chat with @chaseclemons of @basecamp @supportops and @nickfrancis on how #support teams can be more effective in their reporting! hlp.sc/2ymRCQq #CustServ
🆕 Supporting your team in both work and life. supportops.co/158-support-in…
When you report on everything, it’s easy to lose sight of what truly matters. helpscout.net/helpu/basecamp…
🆕 The future of customer support supportops.co/157-the-future…
📣 How can you turn your #CustServ reporting from a document that goes unread to information that makes a real difference to your business? Join @chaseclemons of @basecamp @supportops and @nickfrancis for a live chat on leveling up your support reports 🙌 hlp.sc/2AsUvnD
🆕 What does a career in customer support look like? supportops.co/156-a-career-i…
🆕 Customer Success - Don’t Slap It On supportops.co/155-customer-s…
Closing keynote from @knowyourconpany ceo Claire Lew at #SupConf pscp.tv/w/bNC_XTF6WUVi…
With this week’s episode, we look at how to successfully offer a white glove onboarding experience. overcast.fm/+BduthSHP8
overcast.fm
Overcast
#154 – White Glove Onboarding — Support Ops Hangouts
Have you thought about offering white glove onboarding for your customers? overcast.fm/+BduthSHP8
overcast.fm
Overcast
#154 – White Glove Onboarding — Support Ops Hangouts
🆕 @celysestroh and @jeffvincent look at how white glove onboarding can be successful for your customers. supportops.co/154-white-glov…
Customers love it when you offer classes and demos but how effective are they? @supportops bit.ly/2hObYMb
Are you thinking about online classes/demos for your app? Give this episode a listen to help with that decision! supportops.co/153-back-to-sc…
I’ve been doing these things for almost 10 years, and still don’t have all the answers. Super fun conversation!
🆕 Let’s talk online classes with @alisongroves and @jeffvincent! supportops.co/153-back-to-sc…
🆕 Let’s talk online classes with @alisongroves and @jeffvincent! supportops.co/153-back-to-sc…
How does your onboarding change when it’s a team buying your product? overcast.fm/+BdusW9C6w
overcast.fm
Overcast
#152 – I’ve Got to Onboard a Company? — Support Ops Hangouts
Quelle surprise: onboarding groups presents different challenges from onboarding single users. supportops.co/152-ive-got-to…
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