tirex_cs's profile picture. Bridging the gap between customers and satisfaction! Providing top-notch customer support solutions to empower your business and create delightful experiences.

Tirex Labs

@tirex_cs

Bridging the gap between customers and satisfaction! Providing top-notch customer support solutions to empower your business and create delightful experiences.

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Join us in shaping the future of web3 customer support!🚀 We're on the lookout for skilled Customer Support Managers and Specialists. If you're passionate about web3, have experience in multichannel support, and excel in a tech-driven space, apply now: 👇tirexlabs.com/careers

tirex_cs's tweet image. Join us in shaping the future of web3 customer support!🚀

We're on the lookout for skilled Customer Support Managers and Specialists. If you're passionate about web3, have experience in multichannel support, and excel in a tech-driven space, apply now: 👇tirexlabs.com/careers

When third-party tech fails, users don’t care who broke it, they care who fixes it. 🪛 Let's look at a support response ladder that will help projects manage third-party failures in Web3. 🪜👇

tirex_cs's tweet image. When third-party tech fails, users don’t care who broke it, they care who fixes it. 🪛

Let's look at a support response ladder that will help projects manage third-party failures in Web3. 🪜👇

The final form of customer support mastery: Fast. Kind. Effortlessly human. 😌

tirex_cs's tweet image. The final form of customer support mastery: Fast. Kind. Effortlessly human. 😌

When third-party tech breaks, users don’t blame the vendor they blame you. 🫵 Let's see why these failures hit harder and how your support team can stay standing when everything else isn’t. 👇 tirexlabs.com/post/when-thir…


How to treat customers 101

tirex_cs's tweet image. How to treat customers 101

Our favourite week of the year is here... Happy customer service week 😌


Dear Web3 builders, 24/7 support is no longer optional, it’s a necessity. Global users won’t wait for office hours. Web3 never sleeps, your customer support shouldn’t either. 🫵


Uptober 📈📈📈


Weak support may not show its negative impact, until critical moments in an organization, mostly during product launches and other moments of high support request. 😨 Let's look at the domino effect of weak support for every project. 👇

tirex_cs's tweet image. Weak support may not show its negative impact, until critical moments in an organization, mostly during product launches and other moments of high support request. 😨

Let's look at the domino effect of weak support for every project. 👇

Some builders scale hype. The smart ones scale support. 🧏


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