Touchpoints
@touchpoints
All about using touchpoint-thinking to improve customer experience and fuel conversations. Managed by @polledemaagt / @insites
You might like
Smart: Chorus helps you reply to angry customer emails first on top of your current support solution http://insit.es/j6XavC
Must read (and subscribe) for everyone interested in #gamification and #nudge: Nudge blog http://insit.es/jT88JP
What can marketers do to focus on their offline touch points? http://insit.es/ikW9Au
Learning from Abercrombie & Fitch: Embed social media in every customer touchpoint http://insit.es/hsplai
RT @polledemaagt Why every employees is a crucial touchpoint http://polle.me/evbz2G
gartner.com
Gartner Business Insights, Strategies & Trends For Executives
Dive deeper on trends and topics that matter to business leaders. #BusinessGrowth #Trends #BusinessLeaders
RT @polledemaagt Interesting: helpdesk tickets are clearly designed to discourage me to send a thank you email, that will just open...
RT @polledemaagt My presentation for this afternoon: commit acts, not ads http://polle.me/eAFN34 #isc
RT @polledemaagt Designing for emotional response in customer experience http://polle.me/gSd4Rh
RT @steven_insites 34% more customer complaints, consumers expectations are rising every day. http://bit.ly/h67Ioh
RT @steven_insites How can you create an incredible customer experience? http://bit.ly/ewddjY
RT @dussem RT @Steven_InSites: How can you create an incredible customer experience? http://bit.ly/ewddjY
RT @steven_insites webcasts an ideal touchpoint to succeed in emerging markets? http://on.mash.to/hcUZRn
RT @dussem Morgen workshop geven bij klant over hun customer journey, customer experience en touch point evaluatie. Me like. #cexp #mrx #isc
RT @polledemaagt Service Design or Design for Service, that's the question http://polle.me/h6TJkS
RT @dussem It is good to see that more and more companies are building their strategy based on touch point evaluations and experiences....
Using customer journey maps to improve customer experience http://dlvr.it/D4pM7
hbr.org
Using Customer Journey Maps to Improve Customer Experience
Following on the first article on defining customer experience, this second installment looks at the first essential step of improving the experience you deliver, which is mapping out your customer...
Touchpoints bring the customer experience to life (HBR) http://dlvr.it/D4gK1
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