#libanswers search results

Checking in from the OLA Super Conference in Toronto! We've spotted this phenomenal poster from @QueensULibrary about how they're using RUSA guidelines to improve their FAQ knowledgebase powered by Springshare's #LibAnswers. Wow! 💡#OLASC

springshare's tweet image. Checking in from the OLA Super Conference in Toronto! We've spotted this phenomenal poster from @QueensULibrary about how they're using RUSA guidelines to improve their FAQ knowledgebase powered by Springshare's #LibAnswers. Wow! 💡#OLASC

Our summer #LearningLab session is open for registration! Learn how Sara Hull from @SUNYEmpireLib is using #LibAnswers NPS module for leveraging continuous improvement with a really small staff! calendar.springshare.com/event/12523248

springshare's tweet image. Our summer #LearningLab session is open for registration! Learn how Sara Hull from  @SUNYEmpireLib  is using #LibAnswers NPS module for leveraging continuous improvement with a really small staff! 
calendar.springshare.com/event/12523248

It's National Clean Off Your Desk Day! Clean up your #LibAnswers system with this SpringyU course. hubs.la/Q031txgc0


Did you hear about the new #LibAnswers features that just came out? Where you can implement publishing workflows on FAQs, activate priority levels on tickets, and more? Well, if not - we have a dedicated training session covering all of it: calendar.springshare.com/event/12685201

springshare's tweet image. Did you hear about the new #LibAnswers features that just came out? Where you can implement publishing workflows on FAQs, activate priority levels on tickets, and more? Well, if not - we have a dedicated training session covering all of it: calendar.springshare.com/event/12685201

Use #LibAnswers to teach patrons how to access your online services!

Look what's cooking! Log in under the “Continue with work or school single sign-on” tab, enter your OHIO credentials, and start accessing all that The New York Times has to offer! Learn more: ohio.edu/nyt

OHIOChillicothe's tweet image. Look what's cooking!

Log in under the “Continue with work or school single sign-on” tab, enter your OHIO credentials, and start accessing all that The New York Times has to offer! 

Learn more: ohio.edu/nyt


Don't forget to update your weekend hours in #LibAnswers and #LibCal like our friends @KingsLibraries!

🐰🕒 Easter Opening Hours 🕒🐰 Most of our libraries will continue to be open 24/7 during the Easter period. 18 April to 21 April 2024: ✅Maughan ✅FW ✅NHH ✅WEC ✅St Thomas' ❌ IoPPN, Archives, Foyle Special Collections. Full details 👇 libanswers.kcl.ac.uk/faq/247134

KingsLibraries's tweet image. 🐰🕒 Easter Opening Hours 🕒🐰

Most of our libraries will continue to be open 24/7 during the Easter period.

18 April to 21 April 2024:
✅Maughan
✅FW
✅NHH
✅WEC
✅St Thomas'

❌ IoPPN, Archives, Foyle Special Collections.

Full details 👇
libanswers.kcl.ac.uk/faq/247134


Love to see round-the-clock research assistance with #LibAnswers! hubs.la/Q03Jq0WM0


CA State Library uses #LibAnswers to organize their research requests. Do you? hubs.la/Q03mc2Zh0


Calling all #LibAnswers users! Join us for this free training session this Thursday, August 28, to learn how to configure the Reference Analytics module in LibAnswers, from setting up datasets to analyzing data. 📊 hubs.la/Q03DtGcS0


New feature alert for #LibAnswers! You can now use ILS patron look-up in LibAnswers. Find out how in tomorrow's training! hubs.la/Q03j3Snn0


Today's training session will go over the basics of answering tickets in #LibAnswers. Ideal for beginners and everyday users! calendar.springshare.com/event/12533136


Springy Tip: When building a #LibAnswers Chatbot, write like a librarian, not a robot. For example, instead of: “Please select from the options provided below.” Try: “Hi there! What can I help you with today?” Read our blog post for more tips! hubs.la/Q03rJMPF0

blog.springshare.com

Chat Smarter: How to Make the Most of Your LibAnswers Chatbot

Explore how to build a more helpful LibAnswers Chatbot, complete with writing tips, examples, and ideas for connecting patrons to your library tools.


Save your spot in our live training session this Thursday! We'll be showing you how to set up #LibAnswers Chatbot as the first point of contact for your online patrons. calendar.springshare.com/event/12814540


It's release week! We're bringing you exciting new SMS functionality for #LibAnswers and #LibCal, event flyers for your LibCal events, and more. Check out our latest blog post: blog.springshare.com/2024/07/19/lib…


Learn how to make your very own choose-your-own-chatbot-adventure! Register for this training session that uses #libanswers and #libchat tomorrow at 1:00pm. calendar.springshare.com/event/13144311


anyone else having trouble editing FAQs pages on #LibAnswers this afternoon? It was working great, but now I can’t make changes. #LibraryLife #Springshare


There's still time to register for @UMassBoston's Learning Lab on Wednesday at 1:30 PM ET. Learn how to use #LibAnswers chatbot for your reference services. calendar.springshare.com/event/13325452


One week until our Learning Lab with guest speaker Sara Hull from @SUNYEmpireLib! Learn how Sara and her library are gathering actionable feedback about their entirely online reference services using #LibAnswers NPS surveys. You won't want to miss it! calendar.springshare.com/event/12523248


Use #LibAnswers to teach patrons how to access your online services!

Look what's cooking! Log in under the “Continue with work or school single sign-on” tab, enter your OHIO credentials, and start accessing all that The New York Times has to offer! Learn more: ohio.edu/nyt

OHIOChillicothe's tweet image. Look what's cooking!

Log in under the “Continue with work or school single sign-on” tab, enter your OHIO credentials, and start accessing all that The New York Times has to offer! 

Learn more: ohio.edu/nyt


Love to see round-the-clock research assistance with #LibAnswers! hubs.la/Q03Jq0WM0


Calling all #LibAnswers users! Join us for this free training session this Thursday, August 28, to learn how to configure the Reference Analytics module in LibAnswers, from setting up datasets to analyzing data. 📊 hubs.la/Q03DtGcS0


Starting in 30 minutes! Come by Booth #439 see how the @UCLibraries use the LTI tool to connect students with library resources, integrate #LibAnswers, improve #LibGuides usage, and support faculty all within the LMS! hubs.la/Q03tq4NJ0 #ALAAC25


Springy Tip: When building a #LibAnswers Chatbot, write like a librarian, not a robot. For example, instead of: “Please select from the options provided below.” Try: “Hi there! What can I help you with today?” Read our blog post for more tips! hubs.la/Q03rJMPF0

blog.springshare.com

Chat Smarter: How to Make the Most of Your LibAnswers Chatbot

Explore how to build a more helpful LibAnswers Chatbot, complete with writing tips, examples, and ideas for connecting patrons to your library tools.


CA State Library uses #LibAnswers to organize their research requests. Do you? hubs.la/Q03mc2Zh0


New feature alert for #LibAnswers! You can now use ILS patron look-up in LibAnswers. Find out how in tomorrow's training! hubs.la/Q03j3Snn0


Don't forget to update your weekend hours in #LibAnswers and #LibCal like our friends @KingsLibraries!

🐰🕒 Easter Opening Hours 🕒🐰 Most of our libraries will continue to be open 24/7 during the Easter period. 18 April to 21 April 2024: ✅Maughan ✅FW ✅NHH ✅WEC ✅St Thomas' ❌ IoPPN, Archives, Foyle Special Collections. Full details 👇 libanswers.kcl.ac.uk/faq/247134

KingsLibraries's tweet image. 🐰🕒 Easter Opening Hours 🕒🐰

Most of our libraries will continue to be open 24/7 during the Easter period.

18 April to 21 April 2024:
✅Maughan
✅FW
✅NHH
✅WEC
✅St Thomas'

❌ IoPPN, Archives, Foyle Special Collections.

Full details 👇
libanswers.kcl.ac.uk/faq/247134


Checking in from the OLA Super Conference in Toronto! We've spotted this phenomenal poster from @QueensULibrary about how they're using RUSA guidelines to improve their FAQ knowledgebase powered by Springshare's #LibAnswers. Wow! 💡#OLASC

springshare's tweet image. Checking in from the OLA Super Conference in Toronto! We've spotted this phenomenal poster from @QueensULibrary about how they're using RUSA guidelines to improve their FAQ knowledgebase powered by Springshare's #LibAnswers. Wow! 💡#OLASC

It's National Clean Off Your Desk Day! Clean up your #LibAnswers system with this SpringyU course. hubs.la/Q031txgc0


There's still time to register for @UMassBoston's Learning Lab on Wednesday at 1:30 PM ET. Learn how to use #LibAnswers chatbot for your reference services. calendar.springshare.com/event/13325452


Learn how to make your very own choose-your-own-chatbot-adventure! Register for this training session that uses #libanswers and #libchat tomorrow at 1:00pm. calendar.springshare.com/event/13144311


It's release week! We're bringing you SMS event reminders in #LibCal, chained search actions in #LibAnswers Chatbot, improved roles in #LibInsight, and more. These changes will be live by the end of the week, read the blog for all the details! blog.springshare.com/2024/09/20/lib…


Save your spot in our live training session this Thursday! We'll be showing you how to set up #LibAnswers Chatbot as the first point of contact for your online patrons. calendar.springshare.com/event/12814540


Did you hear about the new #LibAnswers features that just came out? Where you can implement publishing workflows on FAQs, activate priority levels on tickets, and more? Well, if not - we have a dedicated training session covering all of it: calendar.springshare.com/event/12685201

springshare's tweet image. Did you hear about the new #LibAnswers features that just came out? Where you can implement publishing workflows on FAQs, activate priority levels on tickets, and more? Well, if not - we have a dedicated training session covering all of it: calendar.springshare.com/event/12685201

It's release week! We're bringing you exciting new SMS functionality for #LibAnswers and #LibCal, event flyers for your LibCal events, and more. Check out our latest blog post: blog.springshare.com/2024/07/19/lib…


Today's training session will go over the basics of answering tickets in #LibAnswers. Ideal for beginners and everyday users! calendar.springshare.com/event/12533136


One week until our Learning Lab with guest speaker Sara Hull from @SUNYEmpireLib! Learn how Sara and her library are gathering actionable feedback about their entirely online reference services using #LibAnswers NPS surveys. You won't want to miss it! calendar.springshare.com/event/12523248


Our summer #LearningLab session is open for registration! Learn how Sara Hull from @SUNYEmpireLib is using #LibAnswers NPS module for leveraging continuous improvement with a really small staff! calendar.springshare.com/event/12523248

springshare's tweet image. Our summer #LearningLab session is open for registration! Learn how Sara Hull from  @SUNYEmpireLib  is using #LibAnswers NPS module for leveraging continuous improvement with a really small staff! 
calendar.springshare.com/event/12523248

If you need help outside of our staffed hours, we've compiled a list of FAQs that you can access 24/7. From our opening hours to using clinical decision making tools, we have lots of answers to help you out. Let us know what you think! #LibAnswers

rbhlibrary's tweet image. If you need help outside of our staffed hours, we've compiled a list of FAQs that you can access 24/7. From our opening hours to using clinical decision making tools, we have lots of answers to help you out. Let us know what you think! #LibAnswers

Got a question about Cambridge library services and resources? Browse FAQ or ask us anything at #LibAnswers: answers.libraries.cam.ac.uk #OnlineResourcesWeek #WorkingFromHome #OnlineLibrary #OnlineLearning

CamTechLibs's tweet image. Got a question about Cambridge library services and resources? Browse FAQ or ask us anything at #LibAnswers: answers.libraries.cam.ac.uk #OnlineResourcesWeek #WorkingFromHome #OnlineLibrary #OnlineLearning

Today kick's off 'Effective Communication Month'! And, for most of our Academic users, June is the start of 'Summer Projects'. So let's combine the two and revisit all your #LibGuides, #LibAnswers FAQs... are they effectively communicating content? training.springshare.com/libguides/best…

springshare's tweet image. Today kick's off 'Effective Communication Month'! And, for most of our Academic users, June is the start of 'Summer Projects'. So let's combine the two and revisit all your #LibGuides, #LibAnswers FAQs... are they effectively communicating content? training.springshare.com/libguides/best…

Our last Flash Presentation of #acrl2023 is exploring the new #LibAnswers Chatbot functionality - starting in 15min at 7pm in booth #711.

springshare's tweet image. Our last Flash Presentation of #acrl2023 is exploring the new #LibAnswers Chatbot functionality - starting in 15min at 7pm in booth #711.

When physical spaces opened, there was a decline in virtual #LibAnswers tickets at Dartmouth College BUT a majority of interactions were still high. #SpringyCamp

springshare's tweet image. When physical spaces opened, there was a decline in virtual #LibAnswers tickets at Dartmouth College BUT a majority of interactions were still high. #SpringyCamp

We have SO MANY new features to show you at #ALAAC23. Catch this morning's presentations at Booth #1525! Saturday, June 24: 10am CT: New #LibGuides A-Z Features 10:15am CT: Explore #LibAnswers Chatbot 10:30am CT: New LibAnswers Net Promoter Score

springshare's tweet image. We have SO MANY new features to show you at #ALAAC23. Catch this morning's presentations at Booth #1525!

Saturday, June 24: 
10am CT: New #LibGuides A-Z Features
10:15am CT: Explore #LibAnswers Chatbot
10:30am CT: New LibAnswers Net Promoter Score
springshare's tweet image. We have SO MANY new features to show you at #ALAAC23. Catch this morning's presentations at Booth #1525!

Saturday, June 24: 
10am CT: New #LibGuides A-Z Features
10:15am CT: Explore #LibAnswers Chatbot
10:30am CT: New LibAnswers Net Promoter Score
springshare's tweet image. We have SO MANY new features to show you at #ALAAC23. Catch this morning's presentations at Booth #1525!

Saturday, June 24: 
10am CT: New #LibGuides A-Z Features
10:15am CT: Explore #LibAnswers Chatbot
10:30am CT: New LibAnswers Net Promoter Score

Our #LibAnswers PiBot Chatbot collected some important pi(e) data on #PiDay! For favorite type of pie, chocolate was 1st with 30% of votes, apple came in 2nd at 25%, and pumpkin took 3rd with 20%. Honorable mentions: peach pie, chess pie, and pizza. 🥧

springshare's tweet image. Our #LibAnswers PiBot Chatbot collected some important pi(e) data on #PiDay! For favorite type of pie, chocolate was 1st with 30% of votes, apple came in 2nd at 25%, and pumpkin took 3rd with 20%. Honorable mentions: peach pie, chess pie, and pizza. 🥧

Next up, we have “Welcome Stephenbot: Implementing Chatbot at Maritime College” with Lauren Bradley from @MaritimeCollege. Come learn how #LibAnswers Chatbot is serving their students! #SpringyCamp

springshare's tweet image. Next up, we have “Welcome Stephenbot: Implementing Chatbot at Maritime College” with Lauren Bradley from @MaritimeCollege. Come learn how #LibAnswers Chatbot is serving their students! #SpringyCamp

Can't find a #Cambridge librarian to ask? Try #LibAnswers! It's an interactive solution to finding answers to your queries about our library resources, services and spaces. Just type in your ❓ and a team of skilled librarians will jump into action! 🤩 answers.libraries.cam.ac.uk

MooreLib's tweet image. Can't find a #Cambridge librarian to ask? Try #LibAnswers! It's an interactive solution to finding answers to your queries about our library resources, services and spaces. Just type in your ❓ and a team of skilled librarians will jump into action! 🤩 answers.libraries.cam.ac.uk

We have another busy morning of flash presentations at #ALAAC23! Visit Booth #1525 to watch along, pick up some swag, and say "Hi!" Sunday, June 25: 10am CT: New #LibGuides A-Z Features 10:15am CT: Explore #LibAnswers Chatbot 10:30am CT: New LibAnswers Net Promoter Score

springshare's tweet image. We have another busy morning of flash presentations at #ALAAC23! Visit Booth #1525 to watch along, pick up some swag, and say "Hi!"

Sunday, June 25:
10am CT: New #LibGuides A-Z Features
10:15am CT: Explore #LibAnswers Chatbot
10:30am CT: New LibAnswers Net Promoter Score
springshare's tweet image. We have another busy morning of flash presentations at #ALAAC23! Visit Booth #1525 to watch along, pick up some swag, and say "Hi!"

Sunday, June 25:
10am CT: New #LibGuides A-Z Features
10:15am CT: Explore #LibAnswers Chatbot
10:30am CT: New LibAnswers Net Promoter Score
springshare's tweet image. We have another busy morning of flash presentations at #ALAAC23! Visit Booth #1525 to watch along, pick up some swag, and say "Hi!"

Sunday, June 25:
10am CT: New #LibGuides A-Z Features
10:15am CT: Explore #LibAnswers Chatbot
10:30am CT: New LibAnswers Net Promoter Score

In their transition to online, @LancasterUniLib found that #LibAnswers, #LibCal, and #LibGuides were instrumental in providing online services and resources. #SpringyCamp

springshare's tweet image. In their transition to online, @LancasterUniLib found that #LibAnswers, #LibCal, and #LibGuides were instrumental in providing online services and resources. #SpringyCamp

@MaxwellLibrary has a beautiful #LibGuidesCMS-powered library website with an automated #LibAnswers widget, prominent tweets, and today's hours all right above the fold. library.bridgew.edu/home

springshare's tweet image. @MaxwellLibrary has a beautiful #LibGuidesCMS-powered library website with an automated #LibAnswers widget, prominent tweets, and today's hours all right above the fold. library.bridgew.edu/home

You can get creative and have fun with your #LibAnswers Chatbot! Lauren Bradley from @MaritimeCollege says they created Stephenbot - a Chatbot named in honor of Admiral Stephen B. Luce, an outstanding educator and seaman. #SpringyCamp

springshare's tweet image. You can get creative and have fun with your #LibAnswers Chatbot! Lauren Bradley from @MaritimeCollege says they created Stephenbot - a Chatbot named in honor of Admiral Stephen B. Luce, an outstanding educator and seaman. #SpringyCamp

Checking in from the OLA Super Conference in Toronto! We've spotted this phenomenal poster from @QueensULibrary about how they're using RUSA guidelines to improve their FAQ knowledgebase powered by Springshare's #LibAnswers. Wow! 💡#OLASC

springshare's tweet image. Checking in from the OLA Super Conference in Toronto! We've spotted this phenomenal poster from @QueensULibrary about how they're using RUSA guidelines to improve their FAQ knowledgebase powered by Springshare's #LibAnswers. Wow! 💡#OLASC

It Helpdesk, registry services, employment services, and student services used #LibAnswers and #LibChat to assist students @LancasterUniLib. 6800 chats and 19,300 tickets answered, and 330 new FAQs created. #springycamp

springshare's tweet image. It Helpdesk, registry services, employment services, and student services used #LibAnswers and #LibChat to assist students @LancasterUniLib. 6800 chats and 19,300 tickets answered, and 330 new FAQs created. #springycamp

Meet the #LibAnswers Chatbot, the newest addition to your Reference Department! Chatbot serves as the first point of contact for chat patrons, guiding them through options, and passing them on to a particular resource or staff member as needed. #comingsoon buzz.springshare.com/springynews/ne…

springshare's tweet image. Meet the #LibAnswers Chatbot, the newest addition to your Reference Department! Chatbot serves as the first point of contact for chat patrons, guiding them through options, and passing them on to a particular resource or staff member as needed. #comingsoon
buzz.springshare.com/springynews/ne…

It's National Clean Off Your Desk Day! Clean up your #LibAnswers system with this SpringyU course. hubs.la/Q031txgc0


What a great use of #LibAnswers Systems & Status Dashboard during COVID-19 times. Sharing the status of library **services** - what in-person and online services are open and what's not! montclair.libanswers.com/systems/ @montclairulib

springshare's tweet image. What a great use of #LibAnswers Systems & Status Dashboard during COVID-19 times. Sharing the status of library **services** - what in-person and online services are open and what's not!
montclair.libanswers.com/systems/ @montclairulib

Our summer #LearningLab session is open for registration! Learn how Sara Hull from @SUNYEmpireLib is using #LibAnswers NPS module for leveraging continuous improvement with a really small staff! calendar.springshare.com/event/12523248

springshare's tweet image. Our summer #LearningLab session is open for registration! Learn how Sara Hull from  @SUNYEmpireLib  is using #LibAnswers NPS module for leveraging continuous improvement with a really small staff! 
calendar.springshare.com/event/12523248

Did you know that we streamed live sessions all weekend long at #LibLearnX23 conference? ICYMI, we did a session on all the new updates coming to the #LibGuides A-Z list, an updated look at #LibAnswers Chatbot, and more. Check out all the recordings: facebook.com/springshare/vi…

springshare's tweet image. Did you know that we streamed live sessions all weekend long at #LibLearnX23 conference? ICYMI, we did a session on all the new updates coming to the #LibGuides A-Z list, an updated look at #LibAnswers Chatbot, and more. Check out all the recordings: facebook.com/springshare/vi…

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