#operationsexperiencemanagement search results

90% of consumers want updates during shipping 🚚 Read our new 'Shipping notifications that enhance your post-purchase experience' page to learn how a better customer experience can grow loyal customers 🌱 bit.ly/388yUUF #OperationsExperienceManagement #PostPurchase

How can brands stand out 🙋🏻‍♀️ stay competitive🥇 and maintain their brand image 🎨 Learn how to do this and more with our brand new page 📗 ‘The Key Benefits of a Branded tracking Page’ on our website: bit.ly/3vYaI0o #OperationsExperienceManagement #OXM #PostPurchase

Returns have had a bad reputation for years. And in e-commerce, it has been even worse! Check out our blog to find out how to re-imagine the returns process: bit.ly/3MTJHRc #ReturnsProcess #OperationsExperienceManagement #CustomerRetention #Customer #Ecommerce

Did you know at parcelLab we're guided by 10 culture principles? Read about the words we live by here: bit.ly/3veAoUP #OperationsExperienceManagement #TechEmployer #OXM #CulturePrinciples #WordsWeLiveBy

The returns process has had a bad reputation for years, but new management tools are re-imagining the process for brands. So what does a 'good' returns experience look like in 2022? bit.ly/3jwNfw6 #Ecommerce #OperationsExperienceManagement #Returns #ReturnsProcess

Wir arbeiten mit Watches of Switzerland Group PLC zusammen, um das Last-Mile-Erlebnis für die Kunden zu verbessern. Dies ist Teil einer Investition, um Luxus in allen Bereichen des Unternehmens zu gewährleisten bit.ly/3iQtNKj #OperationsExperienceManagement

In 2022, people are willing to buy goods online than ever before, but ongoing supply chain issues mean testing times for e-commerce brands. Julian Krenge, CTO, shared his insight with @FUTRtechPodcast bit.ly/3rhmBf7 #OperationsExperienceManagement #SupplyChain

Our brand new video explains how Operations Experience Management will bring your customers back time and time again. bit.ly/3iSRbqM #OXM #OperationsExperienceManagement #PostPurchase #ShoppingExperience #ShoppingOnline #CustomerExpectation #CustomerCommunication

The circular economy offers another way of doing business. Companies are finding new ways to repair, recycle, and re-sell their products, which is impressing customers. bit.ly/38ichNa #OperationsExperienceManagement #CircularEconomy #ESG

What is the state of online retail in the UK and US as we go into Q2? Why should post-purchase communication be a priority customer retention strategy? Tobias Buxhoidt, CEO explores: business-reporter.co.uk/management/ope… @BiznessReporter #OperationsExperienceManagement #PostPurchase

In a nutshell, here are some key metrics brands really need to consider post-purchase: 1) Cost of acquisitions vs retention 2) Proportion of first-time versus returning customers 3) Engagement with post-purchase communication 4) Retention uplift #OperationsExperienceManagement

"If you can introduce the right messages to the right customers when things go wrong, these customers are more likely to be retained - potentially 30% more than if you don't communicate with these customers". says Angus #OperationsExperienceManagement #CustomerRetention

When you deliver OTIF, you will achieve better retention rates. Angus says that when things go wrong and the promise isn't met, there's a lower likelihood that customers will come back. #OTIF #CSAT #OperationsExperienceManagement

Using every touchpoint could lead to 3.1x new messages per journey, with a 75% unique open rate, leading to a higher re-purchase rate #CustomerRetention #OperationsExperienceManagement #OXM

"Metrics are a quantitative measurement of how customers are feeling... 79% of customers are 1st time buyers, 13% are second-time buyers... the vast majority of customers are buying from you for the first time", says Angus #OXM #OperationsExperienceManagement

The post-purchase experience is so much more than branded emails and order status updates. Join Angus Knights today to uncover hidden ways to connect with customers after they've clicked 'buy'. bit.ly/36RnIv1 #PostPurchase #Retention #OperationsExperienceManagement

The post-purchase experience is so much more than branded emails and order status updates. Join Angus Knights today to uncover hidden ways to connect with customers after they've clicked 'buy'. bit.ly/36RnIv1 #PostPurchase #Retention #OperationsExperienceManagement

With customer expectations higher than ever, brands are under pressure to deliver a stellar service post-purchase, even amid supply chain chaos. Julian Krenge lays out the solution: @FUTRtechPodcast youtube.com/watch?v=tXDb7B… #OperationsExperienceManagement #SupplyChain

Recently we spoke to Retail TouchPoints about the power of Operations Experience Management and how it has helped #Lidl to increase basket size by 12%! retailtouchpoints.com/topics/consume… #OperationsExperienceManagement #PostPurchase #BasketSize

87% of consumers want brands to communicate during the returns process. Yet often, there is little to no contact between the retailer & customer throughout the process. It doesn't have to be this way: bit.ly/3qKqfO7 #Returns #Retail #OperationsExperienceManagement #OXM

Drum roll, please...! We've partnered with #watchesofswitzerland! Together, we'll revolutionize the post-purchase experience & deliver a premium service that customers deserve. Thanks to @PJeweller for sharing the news! professionaljeweller.com/watches-of-swi… #OperationsExperienceManagement

"Metrics are a quantitative measurement of how customers are feeling... 79% of customers are 1st time buyers, 13% are second-time buyers... the vast majority of customers are buying from you for the first time", says Angus #OXM #OperationsExperienceManagement

Nächste Woche findet unser #OXFEST21 statt. Dich erwartet ein spannendes Line-Up an Speakern von Marken wie: @NASA @Zappos, @patagonia, und vielen mehr. Hier kannst du dich noch anmelden: bit.ly/3AIIc2A #customerjourneymapping #operationsexperiencemanagement #cx

"Delivery anxiety" is real. And final-mile tracking is the way you can can stop your customers worrying about where their packages are. Here's how: bit.ly/3qFnIEY #LastMile #OperationsExperienceManagement #PackageTracking #OrderShipping #OXM #Postpurchase

Returns have had a bad reputation for years. And in e-commerce, it has been even worse! Check out our blog to find out how to re-imagine the returns process: bit.ly/3MTJHRc #ReturnsProcess #OperationsExperienceManagement #CustomerRetention #Customer #Ecommerce

How can brands stand out 🙋🏻‍♀️ stay competitive🥇 and maintain their brand image 🎨 Learn how to do this and more with our brand new page 📗 ‘The Key Benefits of a Branded tracking Page’ on our website: bit.ly/3vYaI0o #OperationsExperienceManagement #OXM #PostPurchase

What is the state of online retail in the UK and US as we go into Q2? Why should post-purchase communication be a priority customer retention strategy? Tobias Buxhoidt, CEO explores: business-reporter.co.uk/management/ope… @BiznessReporter #OperationsExperienceManagement #PostPurchase

In 2022, people are willing to buy goods online than ever before, but ongoing supply chain issues mean testing times for e-commerce brands. Julian Krenge, CTO, shared his insight with @FUTRtechPodcast bit.ly/3rhmBf7 #OperationsExperienceManagement #SupplyChain

Did you know at parcelLab we're guided by 10 culture principles? Read about the words we live by here: bit.ly/3veAoUP #OperationsExperienceManagement #TechEmployer #OXM #CulturePrinciples #WordsWeLiveBy

Our brand new video explains how Operations Experience Management will bring your customers back time and time again. bit.ly/3iSRbqM #OXM #OperationsExperienceManagement #PostPurchase #ShoppingExperience #ShoppingOnline #CustomerExpectation #CustomerCommunication

The returns process has had a bad reputation for years, but new management tools are re-imagining the process for brands. So what does a 'good' returns experience look like in 2022? bit.ly/3jwNfw6 #Ecommerce #OperationsExperienceManagement #Returns #ReturnsProcess

87% of consumers want brands to communicate during the returns process. Yet often, there is little to no contact between the retailer & customer throughout the process. It doesn't have to be this way: bit.ly/3qKqfO7 #Returns #Retail #OperationsExperienceManagement #OXM

The circular economy offers another way of doing business. Companies are finding new ways to repair, recycle, and re-sell their products, which is impressing customers. bit.ly/38ichNa #OperationsExperienceManagement #CircularEconomy #ESG

The post-purchase experience is so much more than branded emails and order status updates. Join Angus Knights today to uncover hidden ways to connect with customers after they've clicked 'buy'. bit.ly/36RnIv1 #PostPurchase #Retention #OperationsExperienceManagement

With customer expectations higher than ever, brands are under pressure to deliver a stellar service post-purchase, even amid supply chain chaos. Julian Krenge lays out the solution: @FUTRtechPodcast youtube.com/watch?v=tXDb7B… #OperationsExperienceManagement #SupplyChain

Du 15 au 17 mars nos équipes sont heureuses de vous retrouver au salon @1to1Monaco sur notre stand F024 👇 bit.ly/2YD0Bj8 #OperationsExperienceManagement #1to1Monaco Ecommerce

OX FEST'21! Hier ist es, unser komplettes Line-Up (bis auf ein oder zwei weitere SEHR spannende und geheime Gäste...) parcellab.com/OXFest/ #OperationsExperienceManagement #OperationsExperience #Ecommerce

90% of consumers want updates during shipping 🚚 Read our new 'Shipping notifications that enhance your post-purchase experience' page to learn how a better customer experience can grow loyal customers 🌱 bit.ly/388yUUF #OperationsExperienceManagement #PostPurchase

Nehmen Sie an unserem Webinar in Quiz-Form mit Lena Nagl und Markus Schösser teil und erfahren Sie mehr über das Online-Shopping Verhalten der Deutschen. bit.ly/3HnpnWu #PostPurchase #OnlineShopping #OperationsExperienceManagement #DACHRetail #DeutscherVerbraucher #OXM

Pour ce #jour11🎁 de notre #CalendrierAventParcelLab🎄, découvrez le témoignage de l’enseigne d’électronique @MediaSaturn sur l’optimisation de leur expérience d’achat bit.ly/3EcCSGh #OperationsExperienceManagement #OXM