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#apologisetherightway A genuine heartfelt apology can be very powerful, while a poor apology could make things worse. Steps to apologise the right way: - Say you are sorry - Say what you are sorry for (be specific) - Say why you understand it was a mistake (take ownership)


#apologisetherightway A genuine heartfelt apology can be very powerful, while a poor apology could make things worse. Steps to apologise the right way: - Say you are sorry - Say what you are sorry for (be specific) - Say why you understand it was a mistake (take ownership)


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