CCW - The voice for water consumers
@CCWvoice
Whether it's help with your bill, resolving complaints, or ensuring fair treatment from your water provider, we've got your back!
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CCW’s Cath Jones spoke to @BBCSussex about the long-standing frustration of customers in Tunbridge Wells over water supply failures. Listen to the full interview from 1hr 14mins via the link bbc.co.uk/sounds/play/m0…
Not getting the support you need from your water company? We’re here to listen, take action, and fight your corner. If we've been able to help, we'd love for you to share your experience on Trustpilot! 💬
If you're struggling on a low income or receiving certain benefits, you might qualify for reduced utility bills including water, broadband and phone. This BBC article features some useful links including one to our guide on getting help with water bills orlo.uk/r4GJ2
As the year wraps up, so does Waterfall Season 5. In the final episode, we look back on the standout insights and practical tips from across the series, before revealing how our guests’ personal water use really stacked up. 🎧 Search Waterfall wherever you listen to podcasts.
Kitchens tend to get busier than usual over the festive period. With more cooking and hot drinks being made, it’s easy for water use to creep up without noticing. 🍵
Over the festive period, our phone lines will be open as usual Monday–Friday, 8.30am–5pm. They will be closed on Christmas Day, Boxing Day, and New Year’s Day. We wish you a warm and joyful Christmas and New Year. ✨ 🎄
Amid all the hustle and bustle of Christmas and New Year, it’s easy for perfectly good water to be overlooked and poured away. 🎄💧
🎄 Prevent home blockages and flooding this Christmas: Dispose of fats responsibly. Bin cooled leftovers, wipe pans, and use a sink strainer.🫙🍳🗑️ Find out more: brnw.ch/21wYyeb
The festive season is a great time to start new habits. Why not make saving water a New Year’s resolution? 🎁💧
Customers in Wales could soon benefit from stronger protections when their water company lets them down, under proposals published by @Ofwat CCW has led the campaign to reform the Guaranteed Standards Scheme (GSS) and we support these recommendations orlo.uk/Wmjw3
In this episode of Waterfall, Mike is joined by Professor Maja Kutlaca from Durham University to explore how social norms, visibility and trusted voices influence our everyday habits, and what we can learn from recycling to make water saving a normal part of daily life. 🎧
We're looking forward to the Customer First Forum in February. Join us there!
Join your peers from @CCWvoice, @UtilitaEnergy, @UKPowerNetworks, @Ofwat, @ofgem and more at the 2026 Customer-First Forum taking place 5th February in London bit.ly/4odxUQv #CustomerFirstForum #customerfirst #utilities #conference #customerservice #customerexperience
Some good news at last if you're among the customers affected by the disruption in Tunbridge Wells - the boil water notice has been lifted with immediate effect. #TunbridgeWells
Tunbridge Wells boil water notice has now been lifted. Your tap water is safe to drink. Please dispose of stored water & run unused taps. Compensation: automatic for homes, businesses will come via retailers. Full info at: orlo.uk/tmQ8S
Need extra support with your water supply? Join the Priority Services Register (PSR) for free and get: · Advance notice of planned work · Emergency water deliveries · Accessible formats & extra help #WaterSupport #PriorityServices
Complaints to CCW from Thames Water customers have surged sharply and remain exceptionally high.
I have written to my counterpart at @Ofwat,Iain Coucher, setting out @CCWvoice expectations on securing a sustainable future for Thames Water. Customers' trust in the company has been falling while bills head in the opposite direction. ccw.org.uk/news/letter-to…
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