Justine Douglas
@CTS___
Customer Service Consultant delivering Training, energising your teams to give exceptional Customer Service whilst increasing Sales & Profit. #custserv #custexp
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Brilliant news & hats off to Oliver King’s parents for persevering #defibrillators #BBC #stateschools bbc.co.uk/news/uk-englan…
Recent survey from Institute of Customer Service identifying how consumers want more than low prices #value #options #meetingneeds bbc.co.uk/news/business-…
Only good thing about getting Covid again is spending time finishing my accounts #selfemployed #accounts #smallbusiness
Send a thank-you note. When was the last time you sent or received a thank you note? Surprise and delight your customers by sending them an old-fashioned, handwritten note in an envelope with an address and a stamp.
How amazing is this…Lemon & Raspberry Cake made last night by one of our lovely delegates at Manchester #training #globalairline #contactcentre #Didsbury #FacilitationSkills
An amazing & unforgettable evening, well worth the wait @DrBrianMay @adamlambert #RhapsodyTour22 #Manchester
All set up ready to deliver Part 2 Customer Care workshop, today How to Handle Complaints with Confidence #Cumbria #handlingcomplaints #customerservice #customerexperience
The personalities customer service professionals were hired for, along with proper training on how to handle complaints and irate customers, allow them to turn an angry customer into an advocate.
Ready for another comfortable night @MeliaHotelsInt Quayside, will be bright eyed & bushy tailed ready to deliver Facilitation Skills course at global airline contact centre #trainer #premiumairline #facilitation
When it comes to taking care of customers, sometimes people go a little further than expected. When asked why, they often say, "It was the right thing to do." There's no incentive other than the desire to care for someone else. In a sense, that is what customer service is about.
Prepping on a Sunday for tomorrow’s Managing Customer Expectations & Handling Complaints workshop for local Cumbrian business #Cumbria #training #customerservice
For anyone who is a nervous passenger, this photo hopefully shows the atmosphere we do our best to create in the flight deck. We are laughing, but we are also carrying out the job professionally in a relaxed manner and everyone is/would be happy to speak up at any point.#teamwork
We're teaming up with @BurnettsLegal to present the 9.5 Employment Hot Tips for businesses in Cumbria. Getting employment contracts and policies wrong at the first stage can lead to time-consuming problem solving and litigation at a later stage. buff.ly/3rLQxhH
Employee engagement is real. And it impacts the bottom line & customer experience. Many companies have proven that if you treat the employees well, they will return the favor by treating your customers well.
If you want more customers, then be so good that your current customers tell others.
Heathrow bound, 3 days delivery this week training next generation trainers for global airline. #trainthetrainer #airline #Heathrow
Heathrow bound…4 days training delivery #training #heathrow #globalairline
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