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Check out the latest blog from our sister company, @AwakenIntel 🙌 Our Director, Chris Robinson explains how to turn negative emotions into positive conversation with CX, enabling you to make a revenue-changing impact in your #contactcentre 💬😄 👉 bit.ly/3drcYAr #AI
Jet propel your way into a more efficient way of working—and position your brand ahead of the competition 🚀⚡ Director & Exec. Chairman of @CallScripter and @AwakenIntel shares key insights on this topic, in Awaken's latest blog: Read here 👉bit.ly/2AmlUK6 #tech #AI
Our CEO Simon Black explains the role of artificial intelligence (AI) has in providing a seamless, frictionless customer experience to Engage Customer. Read his thoughts here: bit.ly/2LGDz0U #customerexperience #AI #technology #contactcentres
Check out the latest blog from our sister company, @AwakenIntel about First Call Resolution! 🙌 Discover why FCR is so important, and how you can increase #performance in your contact centre! Read here 👉 awaken.io/blog/first-cal… #contactcentre #ai #customerexperience
Why are so many companies missing huge value from their contact centres? 💭 Join CTO of CallScripter and @AwakenIntel, @awakengeouffrey, as he reveals all in @callcentertimes! Read the article, here! 👉 bit.ly/3dxxCj1 #callcentres #bigdata #tech
The majority of contact centres have now transitioned to remote work, with the focus to keep staff engaged and morale high! With the transition to home working, being agile as a contact centre is instrumental. What’re you doing to keep staff engaged? #contactcentre #scripting
Despite the current climate, we're fortunate enough to remain focused on growth. And with that, we're thrilled to welcome Harshika Temkar, our new QA Engineer to the team! 👋 Welcome onboard, Harshika! 🙌 #Welcome #WelcomeOnboard #NewJob
Is "Call Scripting" a dirty word? Sure, the word "robotic" springs to mind. But in reality, scripting is far from what you think: With new, innovative Scripting Solutions, your agents work within a unified desktop through a bi-directional flow of data. bit.ly/2TYsL22
"Call scripting is used in around half of all contact centres. Get it right and nobody would know that their call is being guided. Get it wrong and the call can sound stilted." callcentrehelper.com/how-to-develop… #Technology #Software #ContactCentre
Scripting: Clunky, robotic and rigid? Not anymore. Good, dynamic scripting is invisible to the customer 💭 Find out how we're enabling clients to deliver exceptional customer experiences, significantly cut training time, and much more: callscripter.com/solutions/syne…
Will Emotion Detection Change Customer Experience Forever? Our #voice #Analytics could be your #contactcenter secret weapon in #CX improvement bit.ly/2Zvh5VW via @customerthink
"#customerexperience more important than product"... How to Find Your Way to the Customer Experience Promised Land smg.io/2xGLO6h via @janelle_estes
Its been a while...! We here @CallScripter are undergoing a change! Read more here bit.ly/2L8keaU #rebrand
#ProgrammersDay Computer programmers make our worlds go round in the #CCTR #CX industry so let's make them feel extra special today!
#InternationalDayOfCharity we are proud to support many causes across our sites @macmillancancer @StElizabethHosp @CLIC_Sargent @MindCharity
September is #ReadANewBookMonth. Here are the classics making my reading list...what about you? EB #books #bookworm
#WomensEqualityDay We are proud to have a number of female directors and board members in our organisation. We wouldn't be here without them
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