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#contactcenter search results

CloudTechGurus's profile picture. Cloud Tech Gurus is a CX Innovation Alliance that provides the smartest way to source contact center and CX solutions.
Cloud Tech Gurus
 @CloudTechGurus
59 m

100 days until customer emotion AI becomes high-risk under the EU AI Act. Most CX leaders don't know it's coming. The enforcement infrastructure is already built. bit.ly/4tMmLsM Cloud Tech Gurus #AIReadiness #ContactCenter #CustomerExperience #EUAIAct

CloudTechGurus's tweet card. Assess your contact center's AI maturity and build a roadmap that delivers real results. CTG's AI readiness consultants have run the operations they now advise on.
AI Readiness Assessment for Contact Centers | CTG
Source: cloudtechgurus.com
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covcreative's profile picture. Customer Experience Experts
Covington
 @covcreative
1 h

The best way to handle a Monday morning queue? Solve the customer's problem before they even dial. #ProactiveSupport #CXStrategy #ContactCenter #TechStack #SinchPartner

covcreative's tweet image. The best way to handle a Monday morning queue? Solve the customer's problem before they even dial. #ProactiveSupport #CXStrategy #ContactCenter #TechStack #SinchPartner
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_contactcenter_'s profile picture. A fully managed cloud powered call center service solution that allows businesses to outsource customer engagement by renting trained agent seats.
contact center service
 @_contactcenter_
4 h

Stop making your customers choose how to reach you. With our contact centre solution, you're available on SMS, Email, WhatsApp, and Social Media all in one place. Visit ccaas.gwosevo.com or call 0531005070 for more info #contactcenter #customers #customersupport #sms

_contactcenter_'s tweet image. Stop making your customers choose how to reach you. With our contact centre solution, you're available on SMS, Email, WhatsApp, and Social Media all in one place. Visit ccaas.gwosevo.com or call 0531005070 for more info #contactcenter #customers #customersupport #sms
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togasoluciones's profile picture. Especialistas en Tecnología, Servicios Pro y Soporte a Call/Contact Centers #IPPBX #VoIP #Cloud #OnPremise #Outsourcing #Omnicanal #OpenSource #CRM #SM #CX #UC
TOGA Soluciones
 @togasoluciones
Apr 25

No empezamos con una tendencia. Empezamos con una convicción. 24 años después, seguimos haciendo lo mismo: convertir tecnología en relaciones reales. Open source, comunidad y negocio. Así se construye #evolución. togasoluciones.com/toga-24-aniver… #TOGA24aniversario #ContactCenter

togasoluciones's tweet card. La industria de la atención al cliente está viviendo una transformación sin precedentes. Mientras las empresas luchan por ofrecer experiencias excepcionales 24/7 en múltiples canales, los agentes...
TOGA cumple 24 años transformando la experiencia del cliente | Toga
Source: togasoluciones.com
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UGT_CCenter's profile picture. En la lucha desde 1888. Borramos off-topics. Bloqueamos maleducados y trolls.
UGT ContactCenter
 @UGT_CCenter
Apr 10

Enhorabuena a las compañeras y los compañeros de @covisian por ganar las elecciones sindicales en Reus. Gracias a las personas trabajadoras por confiar en #UGT #Fesmc #contactcenter #elecciones

UGT_CCenter's tweet image. Enhorabuena a las compañeras y los compañeros de @covisian por ganar las elecciones sindicales en Reus. Gracias a las personas trabajadoras por confiar en #UGT #Fesmc #contactcenter #elecciones
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MiaRecInc's profile picture. MiaRec is designed to help contact centers win back time, improve CX, & increase revenue with Gen AI-powered AQM and Conversation Intelligence solutions.
MiaRec, Inc.
 @MiaRecInc
Apr 24

Missed follow-ups = missed opportunities. Automate the process, stay proactive, and make sure no customer issue slips through the cracks. #CX #ContactCenter #Automation #CustomerExperience

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onsip's profile picture. OnSIP is a leading provider of real-time communications services for businesses.
OnSIP
 @onsip
2 h

CCaaS, or Contact Center as a Service, is one of the latest in the 'as a Service' cloud software offerings. Find out why it should replace legacy call centers. #SaaS #contactcenter hubs.li/Q049qN1C0

onsip's tweet card. Learn how CCaaS enables cloud-based contact centers with voice, chat, and digital channels to improve customer experience.
What Is CCaaS?
Source: onsip.com
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RelacionCliente's profile picture. La web de noticias sobre la Relación Cliente y los Contact Centers
Relación Cliente Web
 @RelacionCliente
6 h

Iván Pacífico, responsable de Desarrollo de Negocio de ISGF, explica cómo el modelo del #ContactCenter como canal de contacto orientado a eficiencia, control de costes y resolución de incidencias se está quedando obsoleto. 🔰 relacioncliente.es/next-cx-nuevo-…

RelacionCliente's tweet image. Iván Pacífico, responsable de Desarrollo de Negocio de ISGF, explica cómo el modelo del #ContactCenter como canal de contacto orientado a eficiencia, control de costes y resolución de incidencias se está quedando obsoleto. 🔰 relacioncliente.es/next-cx-nuevo-…
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Intelliverse's profile picture. Global sales acceleration software company specializing in solutions that deliver breakthrough sales results. #LeadGen #EmailTracker #salesdialer #IVR
Intelliverse
 @Intelliverse
Apr 24

Modern contact centers need more than just automation. Learn the 𝗺𝘂𝘀𝘁-𝗵𝗮𝘃𝗲 𝗔𝗜 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗶𝗻 𝗖𝗖𝗮𝗮𝗦 driving smarter routing, real-time insights, and better CX. 👉 Read now: intelliverse.com/blog/ai-in-cca… #CCaaS #AI #ContactCenter #CustomerExperience #CX

Intelliverse's tweet image. Modern contact centers need more than just automation. Learn the 𝗺𝘂𝘀𝘁-𝗵𝗮𝘃𝗲 𝗔𝗜 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗶𝗻 𝗖𝗖𝗮𝗮𝗦 driving smarter routing, real-time insights, and better CX. 👉 Read now: intelliverse.com/blog/ai-in-cca… #CCaaS #AI #ContactCenter #CustomerExperience #CX
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EvanKirstel's profile picture. TV host, Podcaster, Tech influencer, content creator, Industry Expert w/600K followers, focus on #Enterprise 💻 #Cloud ☁️#5G 📡#AI 🤖#Telecom ☎️ 🔑 #Cybersec
Evan Kirstel #B2B #TechFluencer
@EvanKirstel
Apr 1

Pressing zero to reach a human shouldn't be the plan. I talked with Fred Contes CEO of Acclaim about what's making enterprise voice AI actually work in banking — sovereignty, guardrails, and real outcomes. #CX #custserv #contactcenter x.com/i/broadcasts/1…

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Televerde's profile picture. Driving B2B success with innovative sales and marketing solutions. Dedicated to creating meaningful social impact through purpose-driven business practices.
Televerde
@Televerde
Apr 7

Most customer service transformations optimize for cost. Securus optimized for trust. *93% ↓ Wait times *81% ↓ Abandoned calls *10% ↓ Handle time Proof you can drive efficiency and protect the human side. 👉 televerde.com/insights/resou… #CustomerExperience #ContactCenter #CX

Televerde's tweet card. Winning the AI race isn’t about speed. Learn why human judgment, trust, and creativity still define successful demand generation and revenue growth.
How Securus Transformed Customer Service Without Compromising Empathy
Source: televerde.com
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exl_service's profile picture. We make sense of data to drive your business forward. #MakeSenseofData #DriveYourBusinessForward #PartnerYourWay
EXL
@exl_service
Apr 6

Upgrade your #ContactCenter! At #GoogleCloudNext, our #AI accelerator automatically finds intents, builds journey maps, and creates agent flows instantly. Stop by booth #2901 for a live demo to see it in action. Learn more: bit.ly/4bvPDOq

exl_service's tweet image. Upgrade your #ContactCenter! At #GoogleCloudNext, our #AI accelerator automatically finds intents, builds journey maps, and creates agent flows instantly. Stop by booth #2901 for a live demo to see it in action. Learn more: bit.ly/4bvPDOq
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teneo_ai's profile picture. The only Agentic AI Platform proven with real customers—automating 60% of interactions and cutting call center costs by 50% per year.
Teneo.ai
 @teneo_ai
Mar 12

📞 Peak support spikes? What if agents weren’t the bottleneck anymore? Discover how agentless contact center design can scale smarter. 👉 eu1.hubs.ly/H0s29VP0 #AI #CX #ContactCenter #Automation

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Dyna_AI_'s profile picture. A leading AI-as-a-Service company headquartered in Singapore, aiming to revolutionize finance and beyond. 📮info@dyna.ai
Dyna.Ai
 @Dyna_AI_
Apr 24

eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.

Dyna_AI_'s tweet image. eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.
Dyna_AI_'s tweet image. eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.
Dyna_AI_'s tweet image. eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.
Dyna_AI_'s tweet image. eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.
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UGT_CCenter's profile picture. En la lucha desde 1888. Borramos off-topics. Bloqueamos maleducados y trolls.
UGT ContactCenter
 @UGT_CCenter
Apr 14

EXCEDENCIA ESPECIAL - ART.32 del III Convenio Colectivo de #CONTACTCENTER. Esto es gracias a la #UGT que negocia y firma convenios. 💢ORGULLO DE SINDICATO, ORGULLO DE LA UGT💢

oysugt's profile picture. Sector Estatal Oficinas y Seguros. comunicacion.oficinasyseguros@fesmcugt.org
FESMC-UGT Sector Oficinas y Seguros
 @oysugt
Apr 14

🔴 Sector Contact Center 🔴 Artículo 32 del III Convenio Colectivo Estatal Sectorial de #ContactCenter 👉 EXCEDENCIA ESPECIAL. Por estas mejoras, #UGT firma convenios colectivos. 💢ORGULLO DE SINDICATO, ORGULLO DE LA UGT 💢 #FeSMC #oficinasyseguros #ConvenioColectivo

oysugt's tweet image. 🔴 Sector Contact Center 🔴 Artículo 32 del III Convenio Colectivo Estatal Sectorial de #ContactCenter 👉 EXCEDENCIA ESPECIAL. Por estas mejoras, #UGT firma convenios colectivos. 💢ORGULLO DE SINDICATO, ORGULLO DE LA UGT 💢 #FeSMC #oficinasyseguros #ConvenioColectivo
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EyeOnTech_TT's profile picture. Sharing educational videos and resources covering the latest tech terms and business concepts from the Editorial team at @TechTarget!
Eye on Tech | TechTarget
 @EyeOnTech_TT
Mar 3

🎧 Learn how businesses can improve the #ContactCenter experience by balancing #automation, #selfservice, omnichannel support and human agents. bit.ly/4rc1tTv

EyeOnTech_TT's tweet image. 🎧 Learn how businesses can improve the #ContactCenter experience by balancing #automation, #selfservice, omnichannel support and human agents. bit.ly/4rc1tTv
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UGT_CCenter's profile picture. En la lucha desde 1888. Borramos off-topics. Bloqueamos maleducados y trolls.
UGT ContactCenter
 @UGT_CCenter
Mar 13

#UniversalSupport en la campaña de Superlínea del #BancoSantander cuelga los 🎧 Paros de 9 a 12 horas y de 16 a 19 horas. ✊️ Por lo derechos laborales de las personas trabajadoras del #contactcenter 📣 La lucha es el único camino y #UGT no se rinde!!

oysugt's profile picture. Sector Estatal Oficinas y Seguros. comunicacion.oficinasyseguros@fesmcugt.org
FESMC-UGT Sector Oficinas y Seguros
 @oysugt
Mar 13

🔴 Sector Contact Center 🔴 Hoy, 13 de marzo, #UGT ha convocado paros en #UniversalSupport en la campaña de Superlínea del #BancoSantander de 9 a 12 y de 16 a 19 horas. ✊️ Por lo derechos laborales de las personas trabajadoras del #Grupokonecta #FeSMC #UGT #contactcenter

oysugt's tweet image. 🔴 Sector Contact Center 🔴 Hoy, 13 de marzo, #UGT ha convocado paros en #UniversalSupport en la campaña de Superlínea del #BancoSantander de 9 a 12 y de 16 a 19 horas. ✊️ Por lo derechos laborales de las personas trabajadoras del #Grupokonecta #FeSMC #UGT #contactcenter
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CCOOMajorel's profile picture.
CCOO Majorel Estatal
 @CCOOMajorel
Dec 2

👨🏼‍⚖️Permisos en días laborales. El TS nos da la razón incluyendo el permiso por fallecimiento. 💪🏼💪🏼 #CCOOseMueve #ContactCenter #PermisosLaborales #DerechosLaborales

CCOOMajorel's tweet image. 👨🏼‍⚖️Permisos en días laborales. El TS nos da la razón incluyendo el permiso por fallecimiento. 💪🏼💪🏼 #CCOOseMueve #ContactCenter #PermisosLaborales #DerechosLaborales
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ekraf_ri's profile picture. Akun resmi Kementerian Ekonomi Kreatif/Badan Ekonomi Kreatif RI #NewEngineofGrowth
Kementerian Ekonomi Kreatif RI
 @ekraf_ri
Mar 31

Punya pertanyaan atau butuh bantuan seputar ekonomi kreatif? 💬 Hubungi Contact Center Kementerian Ekraf/Badan Ekraf di: 📞 0812-9999-8881 Kami siap membantu dengan layanan yang cepat, responsif, dan terpercaya.🤩 #ContactCenter #NyamanBersama #Ekraf #NewEngineofGrowth

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CloudTechGurus's profile picture. Cloud Tech Gurus is a CX Innovation Alliance that provides the smartest way to source contact center and CX solutions.
Cloud Tech Gurus
 @CloudTechGurus
59 m

100 days until customer emotion AI becomes high-risk under the EU AI Act. Most CX leaders don't know it's coming. The enforcement infrastructure is already built. bit.ly/4tMmLsM Cloud Tech Gurus #AIReadiness #ContactCenter #CustomerExperience #EUAIAct

CloudTechGurus's tweet card. Assess your contact center's AI maturity and build a roadmap that delivers real results. CTG's AI readiness consultants have run the operations they now advise on.
AI Readiness Assessment for Contact Centers | CTG
Source: cloudtechgurus.com
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covcreative's profile picture. Customer Experience Experts
Covington
 @covcreative
1 h

The best way to handle a Monday morning queue? Solve the customer's problem before they even dial. #ProactiveSupport #CXStrategy #ContactCenter #TechStack #SinchPartner

covcreative's tweet image. The best way to handle a Monday morning queue? Solve the customer's problem before they even dial. #ProactiveSupport #CXStrategy #ContactCenter #TechStack #SinchPartner
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onsip's profile picture. OnSIP is a leading provider of real-time communications services for businesses.
OnSIP
 @onsip
2 h

CCaaS, or Contact Center as a Service, is one of the latest in the 'as a Service' cloud software offerings. Find out why it should replace legacy call centers. #SaaS #contactcenter hubs.li/Q049qN1C0

onsip's tweet card. Learn how CCaaS enables cloud-based contact centers with voice, chat, and digital channels to improve customer experience.
What Is CCaaS?
Source: onsip.com
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_contactcenter_'s profile picture. A fully managed cloud powered call center service solution that allows businesses to outsource customer engagement by renting trained agent seats.
contact center service
 @_contactcenter_
4 h

Stop making your customers choose how to reach you. With our contact centre solution, you're available on SMS, Email, WhatsApp, and Social Media all in one place. Visit ccaas.gwosevo.com or call 0531005070 for more info #contactcenter #customers #customersupport #sms

_contactcenter_'s tweet image. Stop making your customers choose how to reach you. With our contact centre solution, you're available on SMS, Email, WhatsApp, and Social Media all in one place. Visit ccaas.gwosevo.com or call 0531005070 for more info #contactcenter #customers #customersupport #sms
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RelacionCliente's profile picture. La web de noticias sobre la Relación Cliente y los Contact Centers
Relación Cliente Web
 @RelacionCliente
6 h

Iván Pacífico, responsable de Desarrollo de Negocio de ISGF, explica cómo el modelo del #ContactCenter como canal de contacto orientado a eficiencia, control de costes y resolución de incidencias se está quedando obsoleto. 🔰 relacioncliente.es/next-cx-nuevo-…

RelacionCliente's tweet image. Iván Pacífico, responsable de Desarrollo de Negocio de ISGF, explica cómo el modelo del #ContactCenter como canal de contacto orientado a eficiencia, control de costes y resolución de incidencias se está quedando obsoleto. 🔰 relacioncliente.es/next-cx-nuevo-…
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togasoluciones's profile picture. Especialistas en Tecnología, Servicios Pro y Soporte a Call/Contact Centers #IPPBX #VoIP #Cloud #OnPremise #Outsourcing #Omnicanal #OpenSource #CRM #SM #CX #UC
TOGA Soluciones
 @togasoluciones
Apr 25

No empezamos con una tendencia. Empezamos con una convicción. 24 años después, seguimos haciendo lo mismo: convertir tecnología en relaciones reales. Open source, comunidad y negocio. Así se construye #evolución. togasoluciones.com/toga-24-aniver… #TOGA24aniversario #ContactCenter

togasoluciones's tweet card. La industria de la atención al cliente está viviendo una transformación sin precedentes. Mientras las empresas luchan por ofrecer experiencias excepcionales 24/7 en múltiples canales, los agentes...
TOGA cumple 24 años transformando la experiencia del cliente | Toga
Source: togasoluciones.com
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MiaRecInc's profile picture. MiaRec is designed to help contact centers win back time, improve CX, & increase revenue with Gen AI-powered AQM and Conversation Intelligence solutions.
MiaRec, Inc.
 @MiaRecInc
Apr 24

Missed follow-ups = missed opportunities. Automate the process, stay proactive, and make sure no customer issue slips through the cracks. #CX #ContactCenter #Automation #CustomerExperience

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Intelliverse's profile picture. Global sales acceleration software company specializing in solutions that deliver breakthrough sales results. #LeadGen #EmailTracker #salesdialer #IVR
Intelliverse
 @Intelliverse
Apr 24

Modern contact centers need more than just automation. Learn the 𝗺𝘂𝘀𝘁-𝗵𝗮𝘃𝗲 𝗔𝗜 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗶𝗻 𝗖𝗖𝗮𝗮𝗦 driving smarter routing, real-time insights, and better CX. 👉 Read now: intelliverse.com/blog/ai-in-cca… #CCaaS #AI #ContactCenter #CustomerExperience #CX

Intelliverse's tweet image. Modern contact centers need more than just automation. Learn the 𝗺𝘂𝘀𝘁-𝗵𝗮𝘃𝗲 𝗔𝗜 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗶𝗻 𝗖𝗖𝗮𝗮𝗦 driving smarter routing, real-time insights, and better CX. 👉 Read now: intelliverse.com/blog/ai-in-cca… #CCaaS #AI #ContactCenter #CustomerExperience #CX
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Dyna_AI_'s profile picture. A leading AI-as-a-Service company headquartered in Singapore, aiming to revolutionize finance and beyond. 📮info@dyna.ai
Dyna.Ai
 @Dyna_AI_
Apr 24

eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.

Dyna_AI_'s tweet image. eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.
Dyna_AI_'s tweet image. eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.
Dyna_AI_'s tweet image. eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.
Dyna_AI_'s tweet image. eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.
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ISG_News's profile picture. A global AI-centered technology research and advisory firm. (Nasdaq: III)
ISG
 @ISG_News
Apr 23

☎️ The contact center is no longer a back-office function. ISG’s Yadvinder Singh breaks down what’s changing and what comes next. Read the full article: bit.ly/4sQeFOU #CustomerExperience #ContactCenter #AI #CXTransformation

ISG_News's tweet image. ☎️ The contact center is no longer a back-office function. ISG’s Yadvinder Singh breaks down what’s changing and what comes next. Read the full article: bit.ly/4sQeFOU #CustomerExperience #ContactCenter #AI #CXTransformation
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callbotics's profile picture. Enterprise Ready Conversational AI Built for Voice Automation.
CallBotics
 @callbotics
Apr 23

CallBotics is the Headline Sponsor at CCSS 2026, London. AI in contact centers is now about execution and real outcomes. CEO Ali Merchant moderates: “Choosing the Right AI Partner” #CallBotics #AI #ContactCenter

callbotics's tweet image. CallBotics is the Headline Sponsor at CCSS 2026, London. AI in contact centers is now about execution and real outcomes. CEO Ali Merchant moderates: “Choosing the Right AI Partner” #CallBotics #AI #ContactCenter
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MiaRecInc's profile picture. MiaRec is designed to help contact centers win back time, improve CX, & increase revenue with Gen AI-powered AQM and Conversation Intelligence solutions.
MiaRec, Inc.
 @MiaRecInc
Apr 23

What are teams using analytics for today? • 86% post-call analytics • 53% multichannel • 51% desktop Real-time is still emerging. Most start with hindsight—before moving to real-time insight. More insights 👇 hubs.la/Q049XdcJ0 #Analytics #CX #ContactCenter #MiaRec

MiaRecInc's tweet image. What are teams using analytics for today? • 86% post-call analytics • 53% multichannel • 51% desktop Real-time is still emerging. Most start with hindsight—before moving to real-time insight. More insights 👇 hubs.la/Q049XdcJ0 #Analytics #CX #ContactCenter #MiaRec
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ugtkonectabto's profile picture. Sección Sindical Konecta BTO Madrid📧sec_ugt@konecta.com
UGT KONECTA BTO MADRID
 @ugtkonectabto
Apr 23

IMPORTANTE SENTENCIA PARA LAS PERSONAS TRABAJADORAS 📣 El Tribunal Supremo se pronuncia sobre los permisos de fuerza mayor: DEBEN SER RETRIBUIDOS‼️ #FeSMC #UGT #contactcenter #TribunalSupremo #permisosretribuidos

ugtkonectabto's tweet image. IMPORTANTE SENTENCIA PARA LAS PERSONAS TRABAJADORAS 📣 El Tribunal Supremo se pronuncia sobre los permisos de fuerza mayor: DEBEN SER RETRIBUIDOS‼️ #FeSMC #UGT #contactcenter #TribunalSupremo #permisosretribuidos
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DMGConsultLLC's profile picture. Contact Center and Analytics Industry Analyst and Consulting Firm. Donna Fluss, President - donna.fluss@dmgconsult.com, 973.325.2954, http://t.co/wib8HQGADW
DMG Consulting LLC
 @DMGConsultLLC
Apr 23

AI and automation are reshaping contact centers into adaptive, intelligence-driven environments dmgconsult.com/dmg-consulting… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI

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dfluss's profile picture.
Donna Fluss
 @dfluss
Apr 23

AI and automation are reshaping contact centers into adaptive, intelligence-driven environments dmgconsult.com/dmg-consulting… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI

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Intelliverse's profile picture. Global sales acceleration software company specializing in solutions that deliver breakthrough sales results. #LeadGen #EmailTracker #salesdialer #IVR
Intelliverse
 @Intelliverse
Apr 23

Transform your customer support with a Smart Contact Center Solution 🚀 Pay only for what you use with No Contracts Experience AI Powered Support + 24/7 Service 👉 Visit: Intelliverse.com #ContactCenter #AI #CustomerSupport #BusinessGrowth #Automation #CX

Intelliverse's tweet image. Transform your customer support with a Smart Contact Center Solution 🚀 Pay only for what you use with No Contracts Experience AI Powered Support + 24/7 Service 👉 Visit: Intelliverse.com #ContactCenter #AI #CustomerSupport #BusinessGrowth #Automation #CX
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CitrixProject's profile picture. We are more than a business group. We are a trusted partner that has spent over a decade helping clients achieve their goals across multiple industries.
Citrix Project Development Consultant LLC
 @CitrixProject
Apr 23

Your customer experience is your real brand. A powerful BPO & contact center can turn one-time buyers into lifelong clients. Support isn’t a cost it’s your biggest growth tool. #BPO #CustomerExperience #ContactCenter #BusinessSuccess

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ekraf_ri's profile picture. Akun resmi Kementerian Ekonomi Kreatif/Badan Ekonomi Kreatif RI #NewEngineofGrowth
Kementerian Ekonomi Kreatif RI
 @ekraf_ri
Apr 23

Ada yang mau ditanya atau dilaporkan seputar ekonomi kreatif? 💬 Untuk informasi dan pengaduan seputar ekonomi kreatif, hubungi Contact Center Kementerian Ekraf/Badan Ekraf pada: 📲 0812-9999-8881 Kami siap melayani dengan cepat dan responsif. 🤝 #ContactCenter #Ekraf

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dfluss's profile picture.
Donna Fluss
 @dfluss
Apr 22

Modern KM platforms use machine learning, natural language processing, and predictive analytics to surface insights, anticipate needs, and tailor responses on the fly. dmgconsult.com/ai-propels-km-… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI

dfluss's tweet image. Modern KM platforms use machine learning, natural language processing, and predictive analytics to surface insights, anticipate needs, and tailor responses on the fly. dmgconsult.com/ai-propels-km-… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI
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DMGConsultLLC's profile picture. Contact Center and Analytics Industry Analyst and Consulting Firm. Donna Fluss, President - donna.fluss@dmgconsult.com, 973.325.2954, http://t.co/wib8HQGADW
DMG Consulting LLC
 @DMGConsultLLC
Apr 22

Modern KM platforms use machine learning, natural language processing, and predictive analytics to surface insights, anticipate needs, and tailor responses on the fly. dmgconsult.com/ai-propels-km-… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI

DMGConsultLLC's tweet image. Modern KM platforms use machine learning, natural language processing, and predictive analytics to surface insights, anticipate needs, and tailor responses on the fly. dmgconsult.com/ai-propels-km-… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI
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covcreative's profile picture. Customer Experience Experts
Covington
 @covcreative
1 h

The best way to handle a Monday morning queue? Solve the customer's problem before they even dial. #ProactiveSupport #CXStrategy #ContactCenter #TechStack #SinchPartner

covcreative's tweet image. The best way to handle a Monday morning queue? Solve the customer's problem before they even dial. #ProactiveSupport #CXStrategy #ContactCenter #TechStack #SinchPartner
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exl_service's profile picture. We make sense of data to drive your business forward. #MakeSenseofData #DriveYourBusinessForward #PartnerYourWay
EXL
@exl_service
Apr 6

Upgrade your #ContactCenter! At #GoogleCloudNext, our #AI accelerator automatically finds intents, builds journey maps, and creates agent flows instantly. Stop by booth #2901 for a live demo to see it in action. Learn more: bit.ly/4bvPDOq

exl_service's tweet image. Upgrade your #ContactCenter! At #GoogleCloudNext, our #AI accelerator automatically finds intents, builds journey maps, and creates agent flows instantly. Stop by booth #2901 for a live demo to see it in action. Learn more: bit.ly/4bvPDOq
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UGT_CCenter's profile picture. En la lucha desde 1888. Borramos off-topics. Bloqueamos maleducados y trolls.
UGT ContactCenter
 @UGT_CCenter
Apr 10

Enhorabuena a las compañeras y los compañeros de @covisian por ganar las elecciones sindicales en Reus. Gracias a las personas trabajadoras por confiar en #UGT #Fesmc #contactcenter #elecciones

UGT_CCenter's tweet image. Enhorabuena a las compañeras y los compañeros de @covisian por ganar las elecciones sindicales en Reus. Gracias a las personas trabajadoras por confiar en #UGT #Fesmc #contactcenter #elecciones
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ThunaiAi's profile picture. https://t.co/nUsMA3b9W3: Where AI Meets Business Intelligence. Built to transform how businesses leverage knowledge, Thunai acts as a brain—a centralized hub for organization
Thunai.ai
 @ThunaiAi
Dec 17

Thinking of a full "rip-and-replace" CCaaS project? 🤔 Stop! Upgrade smarter with AI Augmentation. Thunai integrates with your existing systems to unify knowledge & automate workflows across 150+ languages. Comment DEMO to learn more. #ContactCenter #AIAdoption #EnterpriseTech

ThunaiAi's tweet image. Thinking of a full "rip-and-replace" CCaaS project? 🤔 Stop! Upgrade smarter with AI Augmentation. Thunai integrates with your existing systems to unify knowledge & automate workflows across 150+ languages. Comment DEMO to learn more. #ContactCenter #AIAdoption #EnterpriseTech
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UGT_CCenter's profile picture. En la lucha desde 1888. Borramos off-topics. Bloqueamos maleducados y trolls.
UGT ContactCenter
 @UGT_CCenter
Mar 13

🚨ALERTA EN CONTACT CENTER Duro golpe para el Sector de #contactcenter con esta nueva comunicación de #despidocolectivo en este caso es la empresa #ABAI quien pretende destruir 163 puestos de trabajo. ✊️ Defendamos con más fuerza si cabe nuestros puestos de trabajo.

UGT_CCenter's tweet image. 🚨ALERTA EN CONTACT CENTER Duro golpe para el Sector de #contactcenter con esta nueva comunicación de #despidocolectivo en este caso es la empresa #ABAI quien pretende destruir 163 puestos de trabajo. ✊️ Defendamos con más fuerza si cabe nuestros puestos de trabajo.
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RingCentral's profile picture. The all-in-one AI communications platform ✨ For support, please visit @ringcentralcare.
RingCentral
 @RingCentral
Mar 20

#AI is already in the #contactcenter. Too often, it’s stuck in silos. Early AI wins are common. Scaling them across channels and workflows is the real challenge. Analyst @arnoldjon explains what comes next for #CX in 2026: ringcentr.al/3N97ceK.

RingCentral's tweet image. #AI is already in the #contactcenter. Too often, it’s stuck in silos. Early AI wins are common. Scaling them across channels and workflows is the real challenge. Analyst @arnoldjon explains what comes next for #CX in 2026: ringcentr.al/3N97ceK.
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EyeOnTech_TT's profile picture. Sharing educational videos and resources covering the latest tech terms and business concepts from the Editorial team at @TechTarget!
Eye on Tech | TechTarget
 @EyeOnTech_TT
Mar 3

🎧 Learn how businesses can improve the #ContactCenter experience by balancing #automation, #selfservice, omnichannel support and human agents. bit.ly/4rc1tTv

EyeOnTech_TT's tweet image. 🎧 Learn how businesses can improve the #ContactCenter experience by balancing #automation, #selfservice, omnichannel support and human agents. bit.ly/4rc1tTv
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UGT_CCenter's profile picture. En la lucha desde 1888. Borramos off-topics. Bloqueamos maleducados y trolls.
UGT ContactCenter
 @UGT_CCenter
Jan 20

📢 Aprobación de las tablas salariales 2026, según el artículo 45 - Incrementos Salariales, del Convenio Colectivo de ámbito estatal sectorial de #ContactCenter. ‼️ Las tablas salariales quedan fijadas con una subida salarial de un 3,4%. #FeSMC #UGT #oficinasyseguros

UGT_CCenter's tweet image. 📢 Aprobación de las tablas salariales 2026, según el artículo 45 - Incrementos Salariales, del Convenio Colectivo de ámbito estatal sectorial de #ContactCenter. ‼️ Las tablas salariales quedan fijadas con una subida salarial de un 3,4%. #FeSMC #UGT #oficinasyseguros
UGT_CCenter's tweet image. 📢 Aprobación de las tablas salariales 2026, según el artículo 45 - Incrementos Salariales, del Convenio Colectivo de ámbito estatal sectorial de #ContactCenter. ‼️ Las tablas salariales quedan fijadas con una subida salarial de un 3,4%. #FeSMC #UGT #oficinasyseguros
UGT_CCenter's tweet image. 📢 Aprobación de las tablas salariales 2026, según el artículo 45 - Incrementos Salariales, del Convenio Colectivo de ámbito estatal sectorial de #ContactCenter. ‼️ Las tablas salariales quedan fijadas con una subida salarial de un 3,4%. #FeSMC #UGT #oficinasyseguros
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CCOOMajorel's profile picture.
CCOO Majorel Estatal
 @CCOOMajorel
Dec 2

👨🏼‍⚖️Permisos en días laborales. El TS nos da la razón incluyendo el permiso por fallecimiento. 💪🏼💪🏼 #CCOOseMueve #ContactCenter #PermisosLaborales #DerechosLaborales

CCOOMajorel's tweet image. 👨🏼‍⚖️Permisos en días laborales. El TS nos da la razón incluyendo el permiso por fallecimiento. 💪🏼💪🏼 #CCOOseMueve #ContactCenter #PermisosLaborales #DerechosLaborales
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lizkmiller's profile picture. VP & Principal Analyst at Constellation Research Professional loud mouth. Marketing & CX champion. Storyteller. Security nerd. gif-game connoisseur.
Liz Miller
 @lizkmiller
Sep 10

Drops from #VerintEngage25: @Verint Intraday Spike Bot: Real-time identification of #contactcenter spikes, analyzes cause and impact of spikes, drives actions to mitigate. "Spikes wreak havoc and spill over to the entire business. You need to know NOW and act NOW." Daniel Ziv

lizkmiller's tweet image. Drops from #VerintEngage25: @Verint Intraday Spike Bot: Real-time identification of #contactcenter spikes, analyzes cause and impact of spikes, drives actions to mitigate. "Spikes wreak havoc and spill over to the entire business. You need to know NOW and act NOW." Daniel Ziv
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DMGConsultLLC's profile picture. Contact Center and Analytics Industry Analyst and Consulting Firm. Donna Fluss, President - donna.fluss@dmgconsult.com, 973.325.2954, http://t.co/wib8HQGADW
DMG Consulting LLC
 @DMGConsultLLC
Apr 15

Join @NICELtd 's Mitch Todd and DMG Consulting president Donna Fluss on April 21stfor a discussion about modern back-office CX operations. www2.cmswire.com/wb-260421-nice… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI

DMGConsultLLC's tweet image. Join @NICELtd 's Mitch Todd and DMG Consulting president Donna Fluss on April 21stfor a discussion about modern back-office CX operations. www2.cmswire.com/wb-260421-nice… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI
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DMGConsultLLC's profile picture. Contact Center and Analytics Industry Analyst and Consulting Firm. Donna Fluss, President - donna.fluss@dmgconsult.com, 973.325.2954, http://t.co/wib8HQGADW
DMG Consulting LLC
 @DMGConsultLLC
Apr 9

Organizations have made #AI the strategic core of #CX transformation, with top goals centered on #contactcenter modernization, operational efficiency, improved reporting and analytics, expanded self‑service, and enhanced data quality. dmgconsult.com/dmg-consulting… #AI #CA #AgenticAI

DMGConsultLLC's tweet image. Organizations have made #AI the strategic core of #CX transformation, with top goals centered on #contactcenter modernization, operational efficiency, improved reporting and analytics, expanded self‑service, and enhanced data quality. dmgconsult.com/dmg-consulting… #AI #CA #AgenticAI
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tcn's profile picture. TCN’s worldwide cloud call center platform powers #CX with innovative solutions, regardless of channel. Billions of consumer and agent interactions each year.
TCN
@tcn
Mar 30

Efficiency is king, but the live agent still wears the crown. Take a look at TCN's 2025 consumer survey report and get insights into what your customers are asking for. ow.ly/LNLG50YzUAB #contactcenter #cctr #cx #crm #customerservice #custserv #job #manager #agents

tcn's tweet image. Efficiency is king, but the live agent still wears the crown. Take a look at TCN's 2025 consumer survey report and get insights into what your customers are asking for. ow.ly/LNLG50YzUAB #contactcenter #cctr #cx #crm #customerservice #custserv #job #manager #agents
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edwardsdna's profile picture. @x = #extremists, #fakeInfo... Follow me on https://t.co/joYamVE40I I'll follow you #OpinionsAreMine #community #inclusion #sustainability 🏞️
Donna Edwards
 @edwardsdna
Apr 7

Meet the Contact Center Champions Driving the Future of Customer Experience microsoft.com/en-us/dynamics… @MSFTDynamics365 #CustomerExperience #ContactCenter #Dynamics365

edwardsdna's tweet image. Meet the Contact Center Champions Driving the Future of Customer Experience microsoft.com/en-us/dynamics… @MSFTDynamics365 #CustomerExperience #ContactCenter #Dynamics365
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elvirula_'s profile picture. Responsable Sector Oficinas y Seguros FeSMC-UGT Andalucía. Gestora Salud Responde. Cuenta y opiniones personales.
Elvira Ramírez Peinado 🔻
 @elvirula_
Jan 20

🔴 #FeSMC #UGTinforma Tras la firma de las tablas salariales por la comisión paritaria del sector #ContactCenter, solicitamos a #IlunionEmergencias actualizar las de #SaludResponde #Andalucía.

elvirula_'s tweet image. 🔴 #FeSMC #UGTinforma Tras la firma de las tablas salariales por la comisión paritaria del sector #ContactCenter, solicitamos a #IlunionEmergencias actualizar las de #SaludResponde #Andalucía.
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3CLogic's profile picture. Leading cloud communication platform offers seamlessly integrated Computer Telephony Integration (CTI) and Cloud Call Center solutions for enterprises.
3CLogic
 @3CLogic
Feb 11

Join @3clogic and @keenstack for: Unifying Voice and Workflows for a Better Patient and Provider Experience If you're in Healthcare IT or a ServiceNow Architect — this webinar session is for you. hubs.ly/Q042JsXK0 #ServiceNow #PatientExperience #ContactCenter #CX

3CLogic's tweet image. Join @3clogic and @keenstack for: Unifying Voice and Workflows for a Better Patient and Provider Experience If you're in Healthcare IT or a ServiceNow Architect — this webinar session is for you. hubs.ly/Q042JsXK0 #ServiceNow #PatientExperience #ContactCenter #CX
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oysugt's profile picture. Sector Estatal Oficinas y Seguros. comunicacion.oficinasyseguros@fesmcugt.org
FESMC-UGT Sector Oficinas y Seguros
 @oysugt
Mar 6

🔴 Sector Contact Center 🔴 Hoy, tras reunirnos con la patronal del sector, y ante su apuesta por la conflictividad, #UGT seguirá defendiendo los derechos de las personas trabajadoras de #ContactCenter y no renunciamos a utilizar otras las vías para garantizar que se respeten.

oysugt's tweet image. 🔴 Sector Contact Center 🔴 Hoy, tras reunirnos con la patronal del sector, y ante su apuesta por la conflictividad, #UGT seguirá defendiendo los derechos de las personas trabajadoras de #ContactCenter y no renunciamos a utilizar otras las vías para garantizar que se respeten.
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RelacionCliente's profile picture. La web de noticias sobre la Relación Cliente y los Contact Centers
Relación Cliente Web
 @RelacionCliente
6 h

Iván Pacífico, responsable de Desarrollo de Negocio de ISGF, explica cómo el modelo del #ContactCenter como canal de contacto orientado a eficiencia, control de costes y resolución de incidencias se está quedando obsoleto. 🔰 relacioncliente.es/next-cx-nuevo-…

RelacionCliente's tweet image. Iván Pacífico, responsable de Desarrollo de Negocio de ISGF, explica cómo el modelo del #ContactCenter como canal de contacto orientado a eficiencia, control de costes y resolución de incidencias se está quedando obsoleto. 🔰 relacioncliente.es/next-cx-nuevo-…
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