#contactcenter search results
Chaszy is live. 90,000+ contact center agents use Chasms every month. Now with AI on call. chasms.com #ContactCenter #AI #TechTools
AI infrastructure investment hit $10B in a single fund this week. Gartner says contact centers lose $80B in labor costs to AI in 2026. The experimental phase is over. #AI #ContactCenter #TechNews Follow @chasmscom for daily tech that actually matters.
Clear calls, no distractions 🎧 The HP Poly Mission Series delivers AI noise reduction, all-day comfort, and smart controls—perfect for busy offices and contact centers. Shop HP Poly Mission Headsets: hubs.la/Q04d-GSv0 #HPPoly #Headsets #ContactCenter
CXOs don’t have time for 20 metrics. Do you? HoduCC gives you the 4 that matter. Instantly. #CXLeadership #CustomerExperience #ContactCenter #HoduCC
Introducing Service Operations Agent in Dynamics 365 Contact Center microsoft.com/en-us/dynamics… @MSFTDynamics365 #Dynamics365 #AI #ContactCenter
What your WFM vendor doesn't want you to calculate: $80K-$150K/year in hidden spreadsheet scheduling costs. We ran the math. one10-global-ai.polsia.app #ContactCenter
Managing AWS Connect shouldn't require a CloudWatch PhD. CenterForge: AI-powered visibility into your call center — agent coaching, flow building, real-time analytics. Transparent pricing starts at $99/mo centerforge.polsia.app/pricing #AWSConnect #ContactCenter
You can’t rely on a small sample of customer interactions to tell the full story. ❌ With RingCX AI Quality Management, every conversation is automatically reviewed and scored, giving leaders a comprehensive view of performance across the #contactcenter: ringcentr.al/3M2lTzK.
When call volume spikes, patient experience is the first thing at risk. Patient Connect needed a #contactcenter built to deliver quality #patientexperiences at scale. With RingCX, escalations dropped, agent satisfaction rose, and lead growth followed. ringcentr.al/49JVArk
#AI is already in the #contactcenter. Too often, it’s stuck in silos. Early AI wins are common. Scaling them across channels and workflows is the real challenge. Analyst @arnoldjon explains what comes next for #CX in 2026: ringcentr.al/3N97ceK.
Pressing zero to reach a human shouldn't be the plan. I talked with Fred Contes CEO of Acclaim about what's making enterprise voice AI actually work in banking — sovereignty, guardrails, and real outcomes. #CX #custserv #contactcenter x.com/i/broadcasts/1…
La IA ya está cambiando los centros de contacto en México: más análisis de datos, atención personalizada y nuevos perfiles laborales. El futuro será híbrido: tecnología + talento humano. #IA #AtenciónAlCliente #ContactCenter realestatemarket.com.mx/noticias/50481…
Salesforce lanza Agentforce Contact Center para unificar voz, canales digitales, datos de CRM y agentes de IA en un solo sistema. marketinginsiderreview.com/salesforce-lan… #MktInsider #marketing #contactcenter #IA #IAAgéntica #techtrends #herramientas
marketinginsiderreview.com
Salesforce lanza la solución Agentforce Contact Center
Salesforce lanza Agentforce Contact Center para unificar voz, canales digitales, datos de CRM y agentes de IA en un solo sistema.
Enhorabuena a las compañeras y los compañeros de @covisian por ganar las elecciones sindicales en Reus. Gracias a las personas trabajadoras por confiar en #UGT #Fesmc #contactcenter #elecciones
EXCEDENCIA ESPECIAL - ART.32 del III Convenio Colectivo de #CONTACTCENTER. Esto es gracias a la #UGT que negocia y firma convenios. 💢ORGULLO DE SINDICATO, ORGULLO DE LA UGT💢
🔴 Sector Contact Center 🔴 Artículo 32 del III Convenio Colectivo Estatal Sectorial de #ContactCenter 👉 EXCEDENCIA ESPECIAL. Por estas mejoras, #UGT firma convenios colectivos. 💢ORGULLO DE SINDICATO, ORGULLO DE LA UGT 💢 #FeSMC #oficinasyseguros #ConvenioColectivo
769 despidos en #Majorel #UGT defenderá cada uno de los puestos de trabajo del sector de #ContactCenter
📢 La lucha en la empresa de #Majorel continúa ‼️ Compañeras y compañeros de Zaragoza y Barcelona, este conflicto es vuestro y de todo el sector de #ContactCenter ✊️ No son números, son 7️⃣6️⃣9️⃣ familias a las que defenderemos y apoyaremos hasta el final #FeSMC #UGT #despidos
Meta is shutting down Horizon Worlds. But CX teams shouldn’t ignore what came out of it 👀 While the metaverse hasn't yet reshaped customer interactions - it is improving how agents handle them. 👉 Read more: eu1.hubs.ly/H0sSsd00 #CustomerExperience #ContactCenter #VR
cxtoday.com
The Metaverse Is Dead, Here's What CX Actually Built
Meta has shut down Horizon Worlds. Was the metaverse a CX failure or did it manage to quietly transform the contact center?
¡Resuelve imprevistos con un Préstamo Bi! 🔑 Solicítalo por WhatsApp 👉🏻 bi.gt/3OaqJw0 #ContactCenter #JuntosSiempreHaciaAdelante
Startek enables security and protection with AI-led fraud detection and voice biometrics, so every conversation is not just seamless, but trusted. Read the blog - na2.hubs.ly/H04vffn0 #Startek #ContactCenter #CustomerExperience #FraudPrevention #ContactCenterSecurity
🤖 Glia is calling it: AI makes channel silos obsolete If context drops at every handoff, automation can't deliver a seamless experience. In 2026, are you buying more integrations or replacing the interaction layer? 👉 Read more: eu1.hubs.ly/H0qLwg80 #ContactCenter #CX
Introducing Service Operations Agent in Dynamics 365 Contact Center microsoft.com/en-us/dynamics… @MSFTDynamics365 #Dynamics365 #AI #ContactCenter
AI infrastructure investment hit $10B in a single fund this week. Gartner says contact centers lose $80B in labor costs to AI in 2026. The experimental phase is over. #AI #ContactCenter #TechNews Follow @chasmscom for daily tech that actually matters.
What your WFM vendor doesn't want you to calculate: $80K-$150K/year in hidden spreadsheet scheduling costs. We ran the math. one10-global-ai.polsia.app #ContactCenter
Managing AWS Connect shouldn't require a CloudWatch PhD. CenterForge: AI-powered visibility into your call center — agent coaching, flow building, real-time analytics. Transparent pricing starts at $99/mo centerforge.polsia.app/pricing #AWSConnect #ContactCenter
Clear calls, no distractions 🎧 The HP Poly Mission Series delivers AI noise reduction, all-day comfort, and smart controls—perfect for busy offices and contact centers. Shop HP Poly Mission Headsets: hubs.la/Q04d-GSv0 #HPPoly #Headsets #ContactCenter
Chaszy is live. 90,000+ contact center agents use Chasms every month. Now with AI on call. chasms.com #ContactCenter #AI #TechTools
CXOs don’t have time for 20 metrics. Do you? HoduCC gives you the 4 that matter. Instantly. #CXLeadership #CustomerExperience #ContactCenter #HoduCC
🚀 Elevate your customer experience with AI! The Crexendo® VIP™ CX cloud contact center powers seamless, personalized communication in your customer's channel of choice. 👉 See it in action: hubs.ly/Q04f46Fw0 #CX #AI #ContactCenter $CXDO
24 años después, la tecnología ha cambiado. Pero la conversación sigue siendo el corazón del negocio. Gracias por ser parte de esta historia. Y apenas estamos comenzando. #CX #ContactCenter #PBX #Evolución #Toga24aniversario
La solución que buscas, siempre disponible en cualquier momento. 📲 Llama al 1717, cuando lo necesites y desde donde estés. 📍 #ContactCenter #JuntosSiempreHaciaAdelante
For companies to realize the benefits of Agentic AI, it must become an integral part of the workflow—not merely used to enhance system outputs and recommendations. dmgconsult.com/agentic-ai-in-… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI #KM
For companies to realize the benefits of Agentic AI, it must become an integral part of the workflow—not merely used to enhance system outputs and recommendations. dmgconsult.com/agentic-ai-in-… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI #KM
Most companies do not lose customers from one big moment. They lose them from one bad call no one caught in time. PulseAI360 helps teams spot risks early, improve quality, and protect revenue before issues grow. trellissoft.ai/pulseai360/ #CX #ContactCenter #PulseAI360
#MetriNote - @salesforce unveiled Headless 360, a foundational architectural shift designed to decouple the platform’s backend services from its traditional user interface (UI). #ContactCenter #CXAssurance #AI #AIAgents metrigy.com/product/salesf…
Contact centers are the hub for managing customer communications—voice, email, chat, SMS, and social media. Inbound, outbound, or blended, they’re the heart of modern service. Learn more: ow.ly/S1cM50YSoFH #ContactCenter #CustomerService #CX #UCatWok #UCaaS #UC
It's month-end. Are your operations managers analyzing data, or just trying to find it? 📊 Siloed systems turn reporting into an endless hunt for CSVs. Unifying contact center data creates a single source of truth. Data should empower, not exhaust. #CX #ContactCenter
769 despidos en #Majorel #UGT defenderá cada uno de los puestos de trabajo del sector de #ContactCenter
📢 La lucha en la empresa de #Majorel continúa ‼️ Compañeras y compañeros de Zaragoza y Barcelona, este conflicto es vuestro y de todo el sector de #ContactCenter ✊️ No son números, son 7️⃣6️⃣9️⃣ familias a las que defenderemos y apoyaremos hasta el final #FeSMC #UGT #despidos
📢 La lucha en la empresa de #Majorel continúa ‼️ Compañeras y compañeros de Zaragoza y Barcelona, este conflicto es vuestro y de todo el sector de #ContactCenter ✊️ No son números, son 7️⃣6️⃣9️⃣ familias a las que defenderemos y apoyaremos hasta el final #FeSMC #UGT #despidos
Human agent call: ~$7. AI agent call: ~$0.50. At millions of interactions a month, that’s not a marginal gain — it’s a structural transformation. 💸 How AI agent customer support actually works → eu1.hubs.ly/H0sYB-L0 #AIAgents #CustomerSupport #ContactCenter
Con el fin de la compra de Intelcia por parte de su equipo directivo a Altice, el grupo confirma su ambición de convertirse en uno de los 1️⃣0️⃣ principales proveedores de outsourcing multiservicio a nivel mundial. #CustomerExperience #ContactCenter #BPO👇 relacioncliente.es/altice-sin-acc…
#AI is already in the #contactcenter. Too often, it’s stuck in silos. Early AI wins are common. Scaling them across channels and workflows is the real challenge. Analyst @arnoldjon explains what comes next for #CX in 2026: ringcentr.al/3N97ceK.
Introducing Service Operations Agent in Dynamics 365 Contact Center microsoft.com/en-us/dynamics… @MSFTDynamics365 #Dynamics365 #AI #ContactCenter
Enhorabuena a las compañeras y los compañeros de @covisian por ganar las elecciones sindicales en Reus. Gracias a las personas trabajadoras por confiar en #UGT #Fesmc #contactcenter #elecciones
Top Contact Center Platforms for 2025: Full Comparison Guide buff.ly/ayhmdM5 #EmergingTech #ContactCenter #CallCenter #CustomerExperience #Telco #VOIP #Software #Cloud #AI #Agentic #CallAgent
The #contactcenter is evolving fast! Learn how #AI can turn your center into a strategic #CX powerhouse. Don稚 miss our webinar; save your spot now! champ.ly/Uu4r9Pj6
La solución que buscas, siempre disponible en cualquier momento. 📲 Llama al 1717, cuando lo necesites y desde donde estés. 📍 #ContactCenter #JuntosSiempreHaciaAdelante
Thinking of a full "rip-and-replace" CCaaS project? 🤔 Stop! Upgrade smarter with AI Augmentation. Thunai integrates with your existing systems to unify knowledge & automate workflows across 150+ languages. Comment DEMO to learn more. #ContactCenter #AIAdoption #EnterpriseTech
Michelle Couture made a point at #EC2026 that every contact center leader needs to hear. Keeping a customer in your bot is not the same as solving their problem. Full conversation: youtu.be/t-gZbfcTvnk #Zoom #ContactCenter #AI
¡Resuelve imprevistos con un Préstamo Bi! 🔑 Solicítalo por WhatsApp 👉🏻 bi.gt/3OaqJw0 #ContactCenter #JuntosSiempreHaciaAdelante
eu1.hubs.ly/H0tPkmc0 at the ICCA Executive Seminar. Lawrence L., Managing Director, Southeast Asia, delivered a keynote: “#AI Workforce in #ContactCenter: Driving Efficiency and Consistent Customer Experience.” The future of CX isn’t just automated — it’s augmented.
It’s time for #CX leaders to consider how agent well-being and burnout prevention strategies must evolve, since human agents will increasingly handle emotionally intense and cognitively demanding interactions. dmgconsult.com/workforce-mana… #DMGResearch #contactcenter #AI #CA #AgenticAI
On April 21, @NICELtd 's Mitch Todd and @DMGConsultLLC president Donna Fluss, will show you what modern back-office CX operations look like when they're working. www2.cmswire.com/wb-260421-nice… #DMGResearch #contactcenter #CX #AI #CA #AgenticAI
Drops from #VerintEngage25: @Verint Intraday Spike Bot: Real-time identification of #contactcenter spikes, analyzes cause and impact of spikes, drives actions to mitigate. "Spikes wreak havoc and spill over to the entire business. You need to know NOW and act NOW." Daniel Ziv
Algun@s lo llaman pluses. Nosotr@s lo llamamos derechos que se pagan, muchas veces, tarde y mal. Domingos, festivos, noches, transporte, teletrabajo… 👉 Que nadie te diga que “eso va incluido”. Infórmate, revisa tu nómina y reclama lo que es tuyo. 💪📄 #CCOO #ContactCenter
🚀 Elevate your customer experience with AI! The Crexendo® VIP™ CX cloud contact center powers seamless, personalized communication in your customer's channel of choice. 👉 See it in action: hubs.ly/Q04f46Fw0 #CX #AI #ContactCenter $CXDO
👉 Hoy, concentración ante @orange_es por la situación de precariedad que sufren las plantillas de @gkonecta en Sevilla. Basta ya de precariedad y de abusos contra las trabajadoras y trabajadores de Bollullos! #ContactCenter
Sentiment isn’t “soft data”; it’s a business driver. Learn how to link emotional signals to measurable CSAT gains & churn prevention. Save your spot today! #ContactCenter #CX champ.ly/PueA_PB7
¡Te damos un Extrafinanciamiento cuando más lo necesites! 💰 Solicítalo y recíbelo de forma rápida y segura. Llámanos al 2411-6979 o escríbenos por WhatsApp aquí 👉🏻 bi.gt/3OsvFfO #ContactCenter #JuntosSiempreHaciaAdelante
📣 Vémonos mañá ás 10.30 diante da oficina do Banco Santander situada no Cantón Pequeno da Coruña. Continúan ás mobilizacións do persoal Universal Support!! #UGTCoruña #ContactCenter
See how next generation #agenticAI is transforming the #contactcenter with measurable results and controlled autonomy. Get insights from industry experts in our live roundtable. Sign up BEFORE 11 AM PT/2 PM ET today! destinationcrm.com/Webinars/2322-…
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