Expedia Help
@ExpediaHelp
We're here to help. For 24/7 support, please send a DM. For additional assistance, use the Expedia app or visit the link below:
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Here are the best ways to get help: -Send us a DM with your itinerary number and email address -Use our secure chat on expedia.com/service or in app -Manage your itineraries through "Trips" while logged into your account without needing to contact an agent
We are experiencing high call volume and long wait times due to a third-party global IT outage. We are asking travelers that if their needs are not urgent to consider postponing their calls and chats to avoid long hold times. We appreciate your patience.
Travelers, we experienced a system outage impacting our customer service channels, which has now been resolved. We're sorry you weren't able to get in touch with us during that time. We're back online & here to help - please reach out at expedia.com/service.
We are aware of the large volume of airline cancelations due to Omicron and extreme weather. We are bringing more agents on daily to work with the airlines but please expect longer than average wait times. Travelers can also try our self-service options on our app or website.
We are working to process Air Canada flight refunds related to COVID-19 and notifying eligible customers via email. No further action is needed. If you’re eligible, please note it may take up to 90 days for the refund to appear on your bank statement. We appreciate your patience.
Do you have questions about your flight credit, or do you want to use it to book a new flight? Before calling in, read our FAQ here and check out how to redeem online. expedia.com/lp/b/coronavir…
We are currently experiencing high call, chat and social volumes. If you do not have imminent travel, then please reach out at a later time. We know many have questions and need help with existing or future travel plans, and we are working as quickly as we can to address those.
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