Brian Corcoran
@KnowledgeHero
Customer support and KM consultant, prominent burrito aficionado and Arnold Palmer enthusiast. Known to reside at the intersection of Technology and Humanity.
قد يعجبك
Disappointed in the lack of proactive service by @comcast @Xfinity to fix an outage that has persisted for 3 days in 94582. Have not received a single text with any updates. Where’s the communication? #fixthis
Hey @airindiain you folks HAVE to fix your IVR. I've tried switching my flight several times with your agents. While they've been helpful, I've been disconnected 4 times on the verge of completion and what should've taken minutes is now taking over an hour to complete. #FAIL
Show up. Show up when it's hard. Show up when you're scared. Just keep showing up. Show them your truth. Do it by showing up and not backing down.
This one hurts badly. RIP Phelper.
The absence of Jake Phelps, skateboarder and Thrasher magazine editor, is palpable at local skate parks and shops. Though he was an epic character, the subject of skateboarding folklore, he was also a down-home character on the streets of SF. Read more: trib.al/4MPB8E7
Explains what I saw on my walk home here in SF #identifiedflyingobject
A Delta IV is scheduled to launch from Vandenberg Air Force Base tonight at 5:44 PM PST. Parts of eastern California and western Nevada may be able to see the launch through the cirrus this evening. Keep your eyes to the sky!
MAJOR love to @Unrollme for helping me get back to Inbox Zero! unroll.me/?utm_campaign=…
#CyberMonday #CX no-no: Offering a site-wide sale til Midnight, which can only be redeemed via a gift code, which every customer now has to enter. #makeiteasy
Left my @YouTube app open last night. Woke up at 5am to a vid of @charlieisaacs talking to the @Salesforce #DUG on #IoT. That's a win!
Congrats @HomeDepot for being the 1st Salesforce customer to deploy fully branded MySalesforce1 app to the AppStore! itunes.apple.com/us/app/inhome-…
Spiders could theoretically eat every human on Earth in one year. sfchronicle.com/news/science/a…
It's #meetup time! Looking forward to a great session @honeybook with Marlene Summers, VP of Customer Support @Zuora #support #custserv
#TBT Still trying to make this happen.
Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. (Pic by @Fark)
#custserv beyond the chatbot hype: bit.ly/2n6mmDr. Crossing this chasm will clearly require bots to learn how to speak with humans
How Artificial Intelligence is Transforming Enterprise Customer Service. Hint: bots and cyborgs! (via @adelynzhou) bit.ly/2n1K83K
19/ Morris at @roverdotcom says "no brainer" to use Solvvy for #customerservice, finance team supported the buying decision #solvvywebinar
18/ Users of @roverdotcom are getting faster support now, thanks to Solvvy #solvvywebinar #customerservice
17/ Morris Wong: Solvvy is instantly resolving and deflecting 24% of incoming customer support tickets for @roverdotcom #solvvywebinar
16/ #AI is in early innings for #customerservice, now is the time to adopt and seize competitive advantage #solvvywebinar
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