Nate Brown
@CXAccelerator
Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
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At the end of the day, #CustomerExperience is people being intentional about making other people’s life easier and better.
Tomorrow = Global CX Day 🌍 I’ll be speaking online at @CXAccelerator’s free live event (Nashville + virtual). CX isn’t “extra” — it’s the system that makes trust and loyalty possible. 🎟️ Free tickets: CX Day Event and Celebration | bit.ly/4o2xs7C
Webex’s Brian Heikes and @CXAccelerator met up at #WebexOne to talk about the modern contact center, and how the AI-powered capabilities in Webex are creating elevated CX experiences. Discover more about these improvements: cs.co/6012AcvrI
“We don’t sit long enough with a problem anymore.” - @VancityReynolds TRUTH Ryan!! time.com/7295195/ai-cha… #webexone
SO good celebrating the remarkable #cx leaders out there who are creating world-class experiences! 🎊🎉🥇🎈 Congratulations you all!! #webexone
“We’re not just witnessing the future, we’re building it.” Keynote day two recap right here!! 🎊🎸 #webexone @Webex linkedin.com/posts/cxaccele…
A thought while viewing keynote at #WebexOne. Now is the time for #CX leaders to have: - An eye for AI innovation - A heart for people and customers - A mind for change management This is how we create experiences that matter! 👀 - ❤️ - 🤔
My favorite mini clip from the @Nextiva "Formula" series. 🔥😄🎊 Two huge opportunities for #CX leaders: 🔸Become a change management EXPERT 🔸Use Voice of Customer data to MOTIVATE, not just to isolate friction Watch the #TheForumla right here: nextiva.com/x/the-formula?…
“There are two types of companies. Those who are good at AI, and those who are irrelevant.” – Jeetu Patel The opening keynote at #WebexOne made one thing clear: @Cisco is betting big on being the backbone of AI-powered enterprise experiences. Read more: linkedin.com/posts/cxaccele…
Great session from Jessica Smith! Proactive data sharing is something the contact center (historically) struggles with. Improving our knowledge curation capabilities go along way towards successful #ai adoption! 🎊🎸 #webexone
Just co-presented on BREAKING STATUS QUO in CX at #webexone! 🎊☺️ Loved the feedback from attendees on how they are breaking down barriers to meaningful AI adoption.
Authentic talk between two #AI titans. One thing we all seem to agree on…backflipping robots are a bit freaky 😅 #WebexOne @nvidia
Observed at #webexone - AI quality management coming for ALL customer interactions…human and digital. Provides clear and real insight into how customers perceive their service interactions. #CX
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