Marsha Collier
@MarshaCollier
Over 1 Million 📚 sold, NYTimes Best Selling Author: Android, Social Media, eBay, Customer Service, #Technology Contributor🎙️@KFIAM640 /#CustServ #NASASocial
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🎁Great Gift for your Android friends! My 📲 "Android Smartphones For Seniors For Dummies" 📖 is not just for seniors - it's for for anyone who wants to learn the tech without the ✨ fluff! My publisher, @ForDummies, used larger-print type and full-color images to make learning…
How to create an inclusive hybrid working environment wef.ch/3zcJEJi #HybridWorking #work rt @wef
U.S. Airlines ✈️ Ranked From Best to Worst for On-Time Arrivals Airline punctuality is more than a matter of convenience—it can affect connections, business trips, and even consumer trust. In the first half of 2025, the Bureau of Transportation Statistics tracked the on-time…
Thank you to @thinkers360 for including us on this very important list of 125 top podcasters. We're at around 1,800 episodes since @RealMarcCohen and I began Computer and Technology Radio. Thank you for listening and being interested in our own particular brand of lifestyle…
Some will turn up their noses at not seeing the technology in this digital transformation infographic. But technology isn't the only critical element; the organizational model, the culture, and the customer experience are also essential. Thanks @antgrasso
Don’t know how many trusted associates you had this year, but you need more in 2026.
Everything moves so quickly this time of year. Take a pause and remember that your actions are under your own control. Try to make every task a success!
These Brands Had the Fastest Growth in Consumer Purchase Consideration in 2025 AI made its presence felt with 2 brands in the top 10, driven by higher-income consumers.
#Techradio 🎙️ podcast New AI Everywhere, Emergency Phone Features & Streaming Picks 🎧 We're right on time with the tech that matters. This week, we start with the Petco data breach that exposed millions of customers and what you should do if your information was involved. Google…
Thanks to everyone for being here and sharing your #custserv wisdom! We'll see you next time!
Bouncing the customer around is the worst customer service practice! #custserv
You are not alone.. not a fan of the never ending department transfers either. Our local power company expects their reps to get people off the phone in 30 seconds. Thats not customer service in my book. #custserv
Thanks for joining the #custserv chat tonight. If you're a fan of good customer service. Look for the hashtag and join us on Tuesday nights. Some great comments tonight from @ronNcaphill @MarkC_289 @dekebridges @Maewmb @BuyDirectUSA @deepak77
@MarshaCollier One channel? The one that resolves complex issues in real time. Everything else is optimization.
A8. They have more money to throw at it but my experience shows me that making it fast and easy for customers to connect is the best. People dont like going through hurdles to get the service they want or need. #custserv
Q10 | #custserv If you had to offer service by only one channel, what would it be?
A8: As a customer, I want a real person responding, not some AI or other electronic system to respond. #CustServ
A8 #custserv When it comes to customer service. my preferred channel is social media - and phone when the issue is more complex.
Q9:| #custserv Does big biz have a big advantage in a multichannel world, or is technology helping small biz too?
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