OverallCustExp's profile picture. There is only one thing that matters:
The Overall Customer Experience (TOCE). 
Make it a positive one!!

Customer Experience

@OverallCustExp

There is only one thing that matters: The Overall Customer Experience (TOCE). Make it a positive one!!

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Future of Customer Service: Still a place for CSR / human contact or is technology taking over? #custserv

De toekomst van menselijk contact in Customer Service: bit.ly/1FGcHlQ #custserv #klantcontact @FermentM @KSFnederland



Customer Experience reposted

95% van onze klanten wil dat we acquisitie afhouden interswitch.nl/over-interswit… #acquisitie #antwoordservice #telefoonservice


Customer Experience reposted

Smile while you Dial! :-) #antwoordservice #telefoniste


Customer Experience reposted

Maakt u gebruik van #voicemail? #dtv bit.ly/1234OtT


The most common customer service complaints and how simple it is to fix them: bit.ly/1pd0BbI #custserv #custexp


Communication: what you give is what you get... #action <> #reaction bit.ly/1oC84jp


True.. RT @KateNasser: #Custserv: Self-service is like eating at a buffet. Sometimes customers want to be served dinner.


Talking about another kind of Customer Experience ;-) #custexp

OverallCustExp's tweet image. Talking about another kind of Customer Experience ;-)

#custexp

RT @AlfYATD: A simple smile can mean so much to a customer, they are easy to give away and they are totally free!

OverallCustExp's tweet image. RT @AlfYATD: A simple smile can mean so much to a customer, they are easy to give away and they are totally free!

The other site of the #custexp story.... What customer service reps want you to know: bit.ly/1jSMwTS


Did you see our facebookpag? Please like... on.fb.me/1kE5AzO


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