Customer Experience
@OverallCustExp
There is only one thing that matters: The Overall Customer Experience (TOCE). Make it a positive one!!
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Future of Customer Service: Still a place for CSR / human contact or is technology taking over? #custserv
De toekomst van menselijk contact in Customer Service: bit.ly/1FGcHlQ #custserv #klantcontact @FermentM @KSFnederland
Gezond aan het werk in het #CallCenter #zittenishetnieuweroken interswitch.nl/over-interswit…
95% van onze klanten wil dat we acquisitie afhouden interswitch.nl/over-interswit… #acquisitie #antwoordservice #telefoonservice
The most common customer service complaints and how simple it is to fix them: bit.ly/1pd0BbI #custserv #custexp
Bad customer service :-) bit.ly/1qufUfC #custserv #fail #funny #video
Communication: what you give is what you get... #action <> #reaction bit.ly/1oC84jp
RT @customerservice: 5 Customer Service Quotes to Think About bit.ly/1s22z2M #custserv
And also thanks to @Kayako and @Customer_Arena for following
Thanks for following!! @1Day2Legends @hajjarmo @customercontac1 @MBowmanMBA @ananaltd @PeterLavers @DebbieSzumylo
True.. RT @KateNasser: #Custserv: Self-service is like eating at a buffet. Sometimes customers want to be served dinner.
RT @AlfYATD: A simple smile can mean so much to a customer, they are easy to give away and they are totally free!
The other site of the #custexp story.... What customer service reps want you to know: bit.ly/1jSMwTS
How to better understand your #customers socialstrategy1.com/tips-for-under… #custserv #custexp #kunden #klanten
Five Phrases That Should Never Be Used In The #Customer Service Business hospitalitynet.org/news/4064955.h…#custserv #custexp
Customer service + Empathy = winning combination... bit.ly/1qzeLts #custserv #custexp #callcenter #service
Did you see our facebookpag? Please like... on.fb.me/1kE5AzO
What comes first? #customer service! bit.ly/1nzsY1J #custexp #custserv #klantcontact #kundenservice
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