Service Scouts
@ServiceScouts
The nation’s premiere mystery shopping and service improvement consulting company. We have helped companies like yours cultivate exceptional service since 1996.
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We deliver real-time experience insight! "If we solely relied on customer comments or surveys, we would be reactive, after the failures are visible to guests, rather than active, when we identify deficiencies through Service Scouts." Jason Parker, former VP, Philips Arena
Nearly three-quarters of business leaders (73%) said that delivering a relevant and reliable customer experience is critical to their company’s overall business performance today - @HarvardBiz How are you creating magical experiences?
I have used Service Scouts for over 10 years and found the service and information provided to be very valuable in raising the bar at sports venues. Our staff has been energized and challenged by the process. - Scott Jenkins, former General Manager, @MBStadium #MBStadium #atl
"Service Scouts is thoughtful, diligent & experts at what they do. We have worked alongside several mutual clients & can say that without a doubt their work produces better team members, better experiences & better organizations." – @samcaucci, #Founder & #CEO, @1huddle #1huddle
Today we #givethanks to all of our valued clients, partners, #ServiceScouts #secretshoppers and team members. Since 1996 we have earned a 97% client retention rate and are committed to continuing to deliver tier one #service to each and every one of our clients around the globe!
To all our partners, friends and family in the Caribbean, be safe!
BREAKING: #Grace is now a hurricane, the second so far this season. It's forecast to remain a hurricane as it moves through the Yucatán Peninsula overnight and be near hurricane strength as it makes its final landfall in mainland Mexico late Friday.
Hurricane Grace, I’ll see you tonight! Please be GENTLE & KIND to all humans, marine life, fauna and property 🙏⛈⚡️💨🏖🐬🐟🐠🦞🧜🏽♀️🐙🦑🦐🐶🐱🐭🐷🙈🐒🦇🦅🦋🐊🤔 instagram.com/p/CSt4uf0rsUi/…
There is a direct link between creating customer delight and generating loyalty, advocacy and future sales. No company can afford to have a gap between the promise of service and its actual delivery. Some of America’s finest companies, including Fortune 500 companies choose us!
Service Scouts is a licensed private investigation firm expanding mystery shopping, business consulting & training services into Nevada & offering background checks, pre-employment screening, employee fraud investigation & more. NV License # 2604: servicescouts.com/private-invest… #pi
Since 1996, Service Scouts has been the nation’s premiere mystery shopping and service improvement consulting company. #servicescouts #mysteryshopper #secretshopper #guestexperience #customerexperience #employeeexperience #experience #magicalexperiences #customerservice
Is Safety & Security critical at your venue? Let Service Scouts scout out your current system with our new Security Intrusion Red Team Program. servicescouts.com/customer-exper…
Since 1996, Service Scouts has been the nation’s premiere mystery shopping and service improvement consulting company. We partner with our clients to develop winning customer service and operations solutions. See what we can do for you: servicescouts.com #customerservice
"I have grown to be a big fan of your service. I’ve taken the opportunity to recommend your services to several other facilities." - Kevin Twohig, Executive Director, Spokane Public Facilities District #spokane #spokanearena #spokaneconventioncenter #firstinterstatecenter
We can help you build and develop an affordable recognition and rewards program that will motivate your entire company from the entry level employee to your CEO. Get started with Service Scouts today: servicescouts.com/customer.../re… #rewards #recognition #inspiration #motivation
Quality Assured since 1996 ✅ We employ a Quality Assurance Coordinator residing in your Marketplace that you can meet with at your location. Our Quality Assurance Coordinators all have at least 3 years or more with our company. #servicescouts #qualityassurance #secretshopper
If you don’t measure what you train, how do you know how effective your training program is? Analyze and improve your customer experience with Service Scouts Mystery Shoppers: servicescouts.com/customer.../ac… #CX #Training #CustomerExperience #CustomerService #SecretShopper
"I realize we pay you for this but I also feel like you REALLY care about our success and are open to new ideas. Thanks for all of your efforts." - Russ Stanley, Senior VP @SFGiants #servicescouts #sfgiants #sanfranciscogiants #mlb #baseball #sanfrancisco #oraclepark #oracle
Our Consulting Service is led by Founder and President, Jim Smith. Jim is passionate about serving his clients and guiding them to World Class Customer Care. All of Service Scout’s clients have shown significant improvement in customer care. Learn more: servicescouts.com/customer-exper…
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