Tom Lipscomb
@TCLipscomb
Customer Success Fanatic: Ex-Quant - Thrives on turning Insights into Action. Loves Flying: High with #Customers, Off a Tee, & w/ My Sage (Opinion=Me)
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Check out my latest article: How Much Should You Invest in Customer Success? linkedin.com/pulse/how-much… via @LinkedIn
linkedin.com
How Much Should You Invest in Customer Success?
Tomorrow we're going to help you understand why answering this question is critical to your ability to scale and optimize your Customer Success organization. Here is An Overview of the Three Topics...
Hi All... I started a new video series for my business. Let me know what you think! Chalk Talk Episode #1 LTV and SFDC youtu.be/OkavqDP0f-g via @YouTube
youtube.com
YouTube
Chalk Talk Episode #1 LTV and SFDC
Well worth the read... That Will Never Work tomtunguz.com/that-will-neve…
Help others to help themselves:) Join me on @Kiva kiva.org/invitedby/thom…
In search of history... Amelia Earhart... Making a difference by doing unbelievable things in a world that expected very few remarkable things from #women. A true pioneer... 82 years later and still so much opportunity for improvement. nationalgeographic.com/culture/2019/0…
#CustomerSuccess will be maintaining and expanding with customers as the least expensive revenue, while doing it in a way that minimizes burn.
When the downturn comes, SaaS companies will all be fine We were last time Well, except for the ones that are High Burn But Not High Growth
My answer to What books can I suggest to my customer success intern? quora.com/What-books-can…
quora.com
What books can I suggest to my customer success intern?
Thomas Lipscomb's answer: It depends in part what the role is of your CSMs, with that said: The Trusted Advisor (Maister, Green & Galford): Many people describe the role of a CSM as a “trusted...
My answer to What books can I suggest to my customer success intern? quora.com/What-books-can…
quora.com
What books can I suggest to my customer success intern?
Thomas Lipscomb's answer: It depends in part what the role is of your CSMs, with that said: The Trusted Advisor (Maister, Green & Galford): Many people describe the role of a CSM as a “trusted...
Yo-Yo Ma in Chicago- Peace on earth good will to mankind. A true gift.
You can make a real difference. Change the world by changing one person's life. It's a great way to start the weekend:). Join me on @Kiva kiva.org/invitedby/thom…
Good stuff for #CustomerSuccess to know from@ttunguz: Why Product Innovation Slows After the Series A tomtunguz.com/when-product-i… #CX #SaaS
tomtunguz.com
Why Product Innovation Slows After the Series A
Discover why product innovation often stalls after Series A funding, and the key challenges founders face transitioning from early-stage startup to growth-stage company.
The world is betting on #autonomous Vehicles in a big way... #Uber raised $24.7 before its #IPO. But are the tides turning? Traders have a $1.5 billion bet riding against Uber (UBER, LYFT) - markets.businessinsider.com/news/1028236383
Great high-level one-pager on how raising #capital from #VCs has changed over the years... Shifts in Fundraising from @ttunguz tomtunguz.com/fundraising-en…
My answer to When is a good time to ask a customer for a review or a rating? quora.com/When-is-a-good…
quora.com
When is a good time to ask a customer for a review or a rating?
Thomas Lipscomb's answer: In a B2B context, I like doing it relative to stages in a customer journey. As an example: Send out something (survey/NPS) at the end of onboarding, taking this approach you...
This post from @nileshsurana from @CustSuccessBox is really well aligned with what I see in the SaaS market when it comes to #CustomerSuccess. CHeck it out! customersuccessbox.com/blog/customer-…
More wisdom from @ttunguz - Puzzles, Not Problems... tomtunguz.com/facing-world-w…
A must-read for serious #CustomerSuccess leaders from @sbernste. Stop Chasing Renewals: Here’s How to Keep Customers Engaged. linkedin.com/pulse/stop-cha…
linkedin.com
Stop Chasing Renewals: Here’s How to Keep Customers Engaged So Renewals (and More!) Will Just Come
Too busy fighting figurative fires? Upon benchmarking his native city of Boston to his adopted city of Philadelphia, Benjamin Franklin wrote the famous line “…an Ounce of Prevention is worth a Pound...
Hey #CustomerSuccess - You saw the trailer... Now see the Pilot of "Customer Success in 3 Minutes"... blog.thesuccessfulcustomer.com/2019/03/18/cus… via @TCLipscomb #CX #CX
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