TechSupport for Devs
@TechSupport4Dev
News, ideas, and conversations for software developers providing tech support and great developer experiences. By @lof and @cdwarren.
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Another reminder that all of the talks from the conference are available on Youtube: youtube.com/playlist?list=…
Tech Support for Developers #2 - Showing That You Care - eepurl.com/Aw9Hn
Are you a developer who provides support for customers? TS4D issue #2 hits the stands in an hour. Sign up at techsupportfordevelopers.com!
Just published Tech Support for Developers #1 - Take aways from Write The Docs and more! - eepurl.com/yWCGr
#writethedocs got us thinking about writing tools. This article looks a the pros and cons of GitHub for writers: chronicle.com/blogs/profhack…
Great observations from @pengwynn gleaned from helping with support for the GitHub API team wynnnetherland.com/journal/how-to… (via @supportops)
Some old but good advice from Joel Spolsky: Seven steps to remarkable customer service joelonsoftware.com/articles/custo…
While you're waiting for video of @adamd's great talk at #writethedocs check out these slides from an older version: slideshare.net/duvander/make-…
slideshare.net
Make Your API Irresistible
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