Tesani Design
@TesaniDesign
We help businesses design & deliver great customer experiences through service design. Next workshop is in Vancouver this Sept http://tesanidesign.com/workshops
"Customers today have high expectations. They demand personalized service, constant engagement on social media, and extreme convenience. And should a business fall short in any of these areas, it has never been easier for customers to look elsewhere." insight.kellogg.northwestern.edu/article/how-to…
The effectiveness of design leaders in organizations is limited due to a lack of clarity and proper org structure, according to @McKinsey mckinsey.com/business-funct…
More informed design is key. Do you think AI can provide that insight? uxdesign.cc/how-ai-will-en…
uxdesign.cc
How AI will enable Predictive Design in creatives
How Artificial Intelligence is changing the way we create content and how we design.
"The trick is finding a way to prove the value in a different way of thinking without offending the current way of doing things." ideou.com/blogs/inspirat…
Companies that performed the best in design achieved average revenue growth that was 32 percent higher than their peers over five years. They also had a 56 percent higher shareholder return during the same period. mckinsey.com/business-funct….?cid=soc-web via @McKinsey
If you don't understand your user or customer, how do you know what experiences to provide? An empathy map is a necessary step if you don't have time for detailed user research... nngroup.com/articles/empat…
The majority of UX and design professionals define design thinking roughly the same, regardless of industry and experience, but there’s no agreement on the specifics. nngroup.com/articles/desig… via @nngroup
"Workarounds aren’t really the point, because workarounds shouldn’t have to exist in the first place. Good design isn’t meant to operate this way." fastcompany.com/90270691/i-sti…
Have you broken up with a brand because of a bad experience? Consumers four times more likely to dump brands after a bad experience | ZDNet zdnet.com/article/consum…
zdnet.com
Consumers four times more likely to dump brands after a bad experience
A positive customer experience keeps consumers coming back - but a new report reveals a big disconnect between retailers and consumers.
Consulting firm McKinsey & Co. takes on design strategy wsj.com/articles/consu…
People should drive technology - Great tip from @jasonfiske from @farmcreditcanada #ALI_Intranets @aliconferences
In a study over five years, McKinsey finds that design-led companies had 32% more revenue and 56% higher total returns to shareholders compared with other companies. fastcompany.com/90255363/this-… #servicedesign
Super excited to meet so many smart people to share some thoughts on design thinking and learn about the latest on the digital workplace at #ALI_Intranets in D.C.
Prepping a presentation on creating effective and efficient experiences while traveling though @TorontoPearson is like creating a healthy eating plan in a @McDonalds #ServiceDesign #experiencedesign #sd #xd #designthinking #ux #yowzer
A really nice and detailed overview of storyboards from @nngroup - Storyboards Help Visualize UX Ideas nngroup.com/articles/story…
We like empathy maps as a fast and easy tool for creating personas uxbooth.com/articles/empat…
We’re pretty excited to tell you all about it in the next few days. #cantwait #servicedesign #sdcanada #Canada
Amazon has been advocating for interoperability to allow Cortana and Alexa to talk to each other for months fastcodesign.com/90138636/amazo…
From @NNgroup a nice overview of service blueprints for omnichannel experiences requiring cross functional delivery nngroup.com/articles/servi…
Brainstorming is a critical step that few are very good at. fastcodesign.com/90135970/a-des…
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