Eric Davis
@ericdUX
UX and Testing Manager @ AEP. UX/CX/Design strategy for digital, product, service. CMU School of Design. Pitt Panther. Swimmer. Runner. Opinions my own.
No! Just heard the dreaded words in #usability test: "After using this site a time or two, a customer would get used to it." #UX
@StateFarm This is the experience all day, in every browser, web site and mobile app, when trying to add a new vehicle. ETA on fix?
In product and service design, the absence of user research has a technical name: Guessing.
It wouldn't be #AprilFoolsDay without another gem from @nngroup. "Tooltips should read 'You know what to do here.'" made me laugh out loud. nngroup.com/articles/recal… #UX
Did you know that @StateFarm shows payment confirmations on their web site and mobile app when they didn't actually get a payment -- and then they deny coverage if you have an accident?! Deceptive and disloyal. And simply terrible IT and customer service.
My puppy has gotten to know the voice of @jmspool at this week's intensive. Good quality nap time for him. UX strategy must be so soothing.
Sage guidance from our friends at @nngroup Users Love Change: Combatting a UX Myth nngroup.com/articles/users… #AprilFools #UX
Quoteworthy from @jmspool in today's UX-Agile session: "Great designers fall in love with their problems, not their solutions." This resonates. As does "The devil's greatest trick is that he convinced us to use Jira." #UX
"We were somewhere around Barstow on the edge of the desert when I realized that I forgot to take my multivitamin this morning."
"It feels standard" are 3 of my favorite words that customers say during usability testing. I'm not diminishing wow-factor and pleasant surprises, but much of the time, we want our transactional experiences to just be normal and expected. #ux #usability
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