Francois Gillon
@fgillon
I love the way how digital can help making our lives more simple, at least, when a great customer experience is provided. All views are my own.
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L’intelligence artificielle au Québec: 30 ans d’avance, encore une fois. Trop d’entreprises québécoises abordent l’IA avec une approche réactive plutôt que stratégique lesaffaires.com/opinions/linte…
Just got the confirmation by an @AirCanada agent that they do not honor their #ERROR #fares and I calmly explained that by Quebec law a merchant that is making a pricing mistake on it’s booking website must honor it. Have introduced a formal complaint. #poor #CX #complaint #law
If you call @AirCanada #customer #service to book a flight you are told how long it will take to answer your call and you have an option to get called back. If you want to book the same flight using your @Aeroplan points you have none, and wait for hours. Same company? #poor #CX
Really disappointed about @AirCanada @Aeroplan service. I tried to book a flight using my points. Everytime I get an error and have spent 1,5 hour waiting at their call center without getting someone. Poor #cx #clientservice #booking #website #waste #time
Why Apple’s Partnership With Goldman Is The Future Of Banking on.forbes.com/6017OrM3t by @emilymason00
Companies need to adopt portfolio business models and cannot be run like a one size fits all organization. The role of a senior executive is to be the final integrator across these businesses. @PwC #disruptive #innovation #businessmodels ow.ly/8Wn230s9gCY
In China, regulation comes only after meaningful experimentations. Pioneers are given leeway to experiment with new business models, with regulators implementing guardrails only once scale is achieved & negative impacts are identified @McKinsey #innovation mckinsey.com/featured-insig…
RBC just launched RBCx a full-service product & advisory platform that has one mandate: helping tech and innovation companies scale #financial #innovation #banking #business ow.ly/fCKY30rLoCx
Reason 693 why window seats are the best...
Belle idée de Germain Hôtels !!
Nous sommes fiers de participer à plus de 50 fonds d’investissement pour une exposition totale de plus de 800 M$. Découvrez nos résultats 2019-2020 👉 investquebec-rapportannuel.com/2019-2020/
Managers can use these five specific areas of inquiry in check-in meetings to help employees call out their inner purpose. s.hbr.org/2Hju1tW
The most “experienced” people might be the best “unlearners” in the future. #challengeyourself medium.com/better-program…
We are entering a new era of human spaceflight, where NASA is no longer the purchaser, owner and operator. NASA is going to be a customer in a very robust commercial marketplace for human spaceflight to low Earth orbit. #SpaceX #space #market #disruption nytimes.com/2020/08/02/sci…
nytimes.com
‘Thanks for Flying SpaceX’: NASA Astronauts Safely Splash Down After Journey From Orbit (Published...
Bob Behnken and Doug Hurley returned to Earth in the first water landing by an American space crew since 1975.
Une autre perspective sur l'évolution du travail – cestpasmonidee.blogspot.com/2020/06/une-au… #IA #Automatisation #Travail Google et McKinsey collaborent pour matérialiser les impacts de l'automatisation sur les métiers de demain…
Today is the official integration of Export Quebec, the CRIQ and Regional network of the MEI. Welcome officially to the @InvestQuebec team #Quebec #FDI #EconDev #Exports #Trade
Un jour important pour les entreprises d’ici: l’intégration des équipes du CRIQ, d’Export Québec et des ressources des bureaux régionaux du MEI au sein d'Investissement Québec est complétée 👉 invest.quebec/IQmieuxequipe #createurdecroissance #innovation #exportation #serviceconseil
Un jour important pour les entreprises d’ici: l’intégration des équipes du CRIQ, d’Export Québec et des ressources des bureaux régionaux du MEI au sein d'Investissement Québec est complétée 👉 invest.quebec/IQmieuxequipe #createurdecroissance #innovation #exportation #serviceconseil
With Space-X Musk is able to deliver the same result for 90% less upfront cost, and 90% less ongoing cost than NASA. Why? Because Musk is able to break down any problem to “first principles” and reconstruct a modern, unusual answer. #inspiration #vision ow.ly/jTz030qO5lp
La transformation numérique commence par le client, pas les technologies... Il faut connaître le client, comprendre sa réalité et identifier ce qui a de la valeur à ses yeux #transformation #numerique ow.ly/QPl630qMsTq
WOW! Le Québécois Patrick Pichette @pichette devient président du conseil d'administration de Twitter bloomberg.com/news/articles/…
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