IT QUALITY INDEX
@itQualityIndex
IT Quality assessment and bechmarking method, IT QMS, trainings and certifications. IT Quality Index body of knowledge: ISBN 9798543925812
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Qualitative IT metrics aren’t about continual improvement. They define and monitor a rational quality level that’s contextually relevant. Multidimensionality reveals where to improve — but the real goal is balance between resources and quality.
The idea of continual improvement is misleading in complex, ever-changing knowledge work. Such work doesn’t follow linear input–output steps. Often, the best “improvements” are simplification, reduction, abandoning activities, exploration, and innovation.
Measuring overall organizational quality with #EFQM and #ITQualityIndex demonstrates a true focus on quality — not just cost efficiency.
Empirical data from IT Quality Index assessments reveal three recurring weak spots: 1️⃣ Lack of structured skills management 2️⃣ Unclear innovation role of IT 3️⃣ Absence of qualitative metrics — quantitative ones still dominate #itManagement #SFIA #INQI #itQuality
🚀 New blog post: Rethinking IT’s Role in Innovation Introducing the Innovation Quality Index (INQI)—a practical way to assess how IT contributes to innovation, beyond reactive service delivery. 👉Read more: itqualityindex.com/innovation-qua… #ITManagement #Innovation #INQI
The S-curve reminds us that the improvement phase of any endeavour is time-limited. Stop portraying continual improvement as endless—it never is. Every activity has a shelf life as new things emerge and render others irrelevant. #itQuality
Audio overview of IT Quality Index itqualityindex.com/wp-content/upl…
In many IT departments, quality management is reduced to monitoring SLAs and CSAT scores. But true quality management is about proactivity and systemic thinking.
Overusing quantitative metrics from service desk tickets creates a misleading view of IT work. Proactive knowledge work needs more focus on qualitative metrics — and suspending most quantitative ones — to balance the business perspective on IT.
The outputs of an IT Quality Index assessment provide explicit evidence of a structured approach to improvements, as suggested in Clause 10 of ISO 20000. Without this, IT departments often miss the mark
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