#itqualityindex search results
As IT work becomes increasingly knowledge-based, the relevance of quantitative metrics — typically driven by time or volume — is declining. Modern IT metrics are multidimensional and qualitative. #itQualityIndex #INQI #SQCI
Measuring overall organizational quality with #EFQM and #ITQualityIndex demonstrates a true focus on quality — not just cost efficiency.
Qualitative metrics in IT are often missing. We have plenty of quantitative data from ticketing and monitoring, but little that reflects non-routine work or proactive effort. #itQualityIndex #INQI #DQI #CLQ #CLX
An excess of quantitative metrics in IT—fed by ticketing and monitoring tools—often hides what matters most. Qualitative metrics better reflect system-level qualities because they account for multidimensional interdependencies. #INQI #DQI #itQualityIndex #FSI
Quality management is the frequently missing skill in many IT depts. #itQualityIndex method is helping to address this gap.
Few methodologies recognize non-linearity. The IT Quality Index helps CIOs balance IT quality and resource spend, avoiding over-improving quality dimensions where resource use outweighs the gains. #itQualityIndex #itQuality
COBIT 2019 process APO11 Managed Quality - activities covered in IT Quality Index trainings #COBIT #itQualityIndex
Some have excellent theoretical knowledge of best practices, yet real-world scrutiny often reveals underperformance compared to those with fewer certifications. #ITQualityIndex assessments shed light on these dynamics
Frequently, CIOs are equipped with many metrics representing a wide array of details about IT busyness or cost, but they often lack fundamental knowledge of whether their IT quality is good or not so good. #MeasureWhatMatters #itQualityIndex
Many CIOs cannot explain what IT quality is. This is why we need consistent approach to quality definition and assessment method. #itQUalityIndex
Many IT departments have efficient Service Desk, Incident & Change Mgmt, Service Catalogues, SLAs, and CSAT tracking. But often, what's missing is out of sight — and that's where IT Quality Index methods close the gap #ISO20000 #itQualityIndex
Measuring IT quality differs from audits. It assesses the presence of good practices and the absence of bad ones, helping CIOs identify quality dimensions where further improvement benefits the organization that IT is a part of. #itQualityIndex #itQuality
The purpose of an IT Quality Management System is systemic quality management—not endless isolated improvements at the process or service level. Often, intentional complexity reduction or even eliminating components is the better path forward. #itQMS #itQualityIndex
Ideas for improvement from IT are frequently not recorded and remain out of sight. The adoption of IT Quality Management Systems (QMS) aims to bridge this gap, making improvement efforts visible and providing an array of quality-related metrics. #itQMS #QUMG #itQualityIndex
As IT work becomes increasingly knowledge-based, the relevance of quantitative metrics — typically driven by time or volume — is declining. Modern IT metrics are multidimensional and qualitative. #itQualityIndex #INQI #SQCI
An excess of quantitative metrics in IT—fed by ticketing and monitoring tools—often hides what matters most. Qualitative metrics better reflect system-level qualities because they account for multidimensional interdependencies. #INQI #DQI #itQualityIndex #FSI
Measuring overall organizational quality with #EFQM and #ITQualityIndex demonstrates a true focus on quality — not just cost efficiency.
Qualitative metrics in IT are often missing. We have plenty of quantitative data from ticketing and monitoring, but little that reflects non-routine work or proactive effort. #itQualityIndex #INQI #DQI #CLQ #CLX
Most IT departments don't need full ISO/IEC 20000 adoption. Still, applying key parts helps demonstrate good IT governance—with clear evidence. An IT Quality Index assessment is an efficient way to support this. #itQualityIndex #ISO20000
Many IT departments have efficient Service Desk, Incident & Change Mgmt, Service Catalogues, SLAs, and CSAT tracking. But often, what's missing is out of sight — and that's where IT Quality Index methods close the gap #ISO20000 #itQualityIndex
✅ Gaps in ISO 20000 implementation can be effectively filled by conducting an ITQI assessment every two years. #itQualityIndex
Why IT Cost Benchmarking Alone Is Dangerously Misleading: It ignores the quality dimension—inseparable from cost. #ITQualityIndex brings both cost and quality into a 2D benchmark.
The purpose of an IT Quality Management System is systemic quality management—not endless isolated improvements at the process or service level. Often, intentional complexity reduction or even eliminating components is the better path forward. #itQMS #itQualityIndex
Quantitative metrics work for repetitive tasks (often automated). But IT is dominated by knowledge workers where quality takes the lead. That's why IT management increasingly uses qualitative measures to assess overall capability. #ITValue #PerformanceManagement #itQualityIndex
Asserting an increase in IT quality lacks meaning without quantifiable measures. #itQualityIndex
Judgment noise-reduction strategies: - Select best possible human judges - Aggregating multiple independent judgments - Shared scale grounded in an outside view - Structuring complex judgments - Mediating assessment protocol – Noise, Daniel Kahneman #itQualityIndex method
Quality management is the frequently missing skill in many IT depts. #itQualityIndex method is helping to address this gap.
Underperforming IT quality dimensions in many IT depts, - data from IT Quality Index assessments #itQuality #itQualityIndex method itqualityindex.com/frequently-mis…
COBIT and IT Quality Index intersections itqualityindex.com/cobit-2019-and… #COBIT APO11 Managed Quality #itQualityIndex and #itQMS
itqualityindex.com
COBIT and IT QMS
IT Quality Index is a practical guidance in adopting COBIT 2019 – Managed Quality Many organisation are using COBIT 5, or the latest version COBIT 2019, as a governance framework, guiding IT proces...
Negaive consequences of missing IT QMS - too much focus on reactive work - proactive improvement invisible - frequent discusstions what is IT doing itqualityindex.com/it-quality-man… #itQMS #itQualityIndex
As IT work becomes increasingly knowledge-based, the relevance of quantitative metrics — typically driven by time or volume — is declining. Modern IT metrics are multidimensional and qualitative. #itQualityIndex #INQI #SQCI
Measuring overall organizational quality with #EFQM and #ITQualityIndex demonstrates a true focus on quality — not just cost efficiency.
An excess of quantitative metrics in IT—fed by ticketing and monitoring tools—often hides what matters most. Qualitative metrics better reflect system-level qualities because they account for multidimensional interdependencies. #INQI #DQI #itQualityIndex #FSI
Qualitative metrics in IT are often missing. We have plenty of quantitative data from ticketing and monitoring, but little that reflects non-routine work or proactive effort. #itQualityIndex #INQI #DQI #CLQ #CLX
COBIT 2019 process APO11 Managed Quality - activities covered in IT Quality Index trainings #COBIT #itQualityIndex
Quality management is the frequently missing skill in many IT depts. #itQualityIndex method is helping to address this gap.
Family of IT quality metrics and practical methods of assessments. #itQualityIndex #CLX #CLW #KWQI #VKW
Many IT departments have efficient Service Desk, Incident & Change Mgmt, Service Catalogues, SLAs, and CSAT tracking. But often, what's missing is out of sight — and that's where IT Quality Index methods close the gap #ISO20000 #itQualityIndex
The purpose of an IT Quality Management System is systemic quality management—not endless isolated improvements at the process or service level. Often, intentional complexity reduction or even eliminating components is the better path forward. #itQMS #itQualityIndex
✅ Gaps in ISO 20000 implementation can be effectively filled by conducting an ITQI assessment every two years. #itQualityIndex
Some have excellent theoretical knowledge of best practices, yet real-world scrutiny often reveals underperformance compared to those with fewer certifications. #ITQualityIndex assessments shed light on these dynamics
Ideas for improvement from IT are frequently not recorded and remain out of sight. The adoption of IT Quality Management Systems (QMS) aims to bridge this gap, making improvement efforts visible and providing an array of quality-related metrics. #itQMS #QUMG #itQualityIndex
Most IT departments don't need full ISO/IEC 20000 adoption. Still, applying key parts helps demonstrate good IT governance—with clear evidence. An IT Quality Index assessment is an efficient way to support this. #itQualityIndex #ISO20000
Many CIOs cannot explain what IT quality is. This is why we need consistent approach to quality definition and assessment method. #itQUalityIndex
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