Peter Milligan
@ptrmilligan
Husband, Dad, Friend, Runner, Skier, Boater, and 8x8 Marketer. Opinions are my own.
Excited to share that @8x8 has been recognized by @CRN, @TrustRadius, & @SoftwareAdvice for its innovative products, service, & employee & #customerexperiences. Read the details here. #customerobsessedcommunications #XCaaS #CCaaS #UCaaS #contactcenter bit.ly/3tPVZ9h
Custom Glass Solutions chose @8x8's modern #communications platform to help maintain its impressive 98% customer satisfaction rating. With 8x8 #XCaaS & 8x8 #Voice for #MicrosoftTeams, Custom Glass can easily manage requests through multiple channels. #CX bit.ly/3RSXueP
Not only does Ferraro Foods pride itself on sourcing the best food products—it also sources the best #tech to streamline processes & enhance #CX. Read how Ferraro Foods standardized #communications across 8 locations with the @8x8 #XCaaS cloud platform. bit.ly/48sLg3O
BeneCare Dental Plans eliminated siloes & gain flexibility for its #hybridworkforce by moving to the cloud with @8x8 #XCaaS. Read about how 8x8's reliability & convenience enables staff to easily collaborate & help patients across 6 states. #CCaaS #UCaaS bit.ly/48IWK2Q
Building personalized #customerexperiences & #brandloyalty can't be done by chance. Here are seven ways #retailers can maximize #CCTR agent productivity & ensure customers get the personalized experiences that improve brand loyalty. #retail #retailtech #CX bit.ly/3S9PqaU
In the new year, @8x8’s focus will continue to be on helping customers to improve #CSAT, loyalty, referrals, & more—all while being reliable & easy to use. Take a look at a summary of 8x8’s innovations from 2023: bit.ly/3NxAFfu #XCaaS... bit.ly/3NN2Ird
.@WayneMetroCAA runs programs for its residents that focus on quality housing, family stability & economic opportunities. With the flexibility & mobility of @8x8's all-in-one #XCaaS solution, Wayne Metro's #CCTR can easily handle 220K calls per month. #CX bit.ly/47wo0kg
How can housing associations improve quality of service for tenants? @8x8 Intelligent Customer Assistant, an #AI solution that expertly handles common inquiries, allows #CCTR agents to focus on other issues. Learn more about 8x8 for housing associations. bit.ly/3tERheq
.@TyInc, the maker of #BeanieBabies, has deployed the @8x8 #XCaaS platform to improve #communications, enhance data & insights, reduce costs, & provide superior experiences to customers & employees. Read more here. #CCaaS #UCaaS #CX #EX #contactcenter #UC bit.ly/47gzDLS
A confident, capable, & adaptable #contactcenter team is your brand’s biggest asset. Now on-demand: In this panel discussion, learn how to prepare your team to thrive in the increasingly remote or hybrid workplace & deliver value to customers. #CX #CCaaS bit.ly/3Rziyaj
In a recent @ForbesTechCncl article, @8x8 CEO Sam Wilson highlights 10 important questions that business leaders should consider for assessing and advancing #customerretention in their organizations. #contactcenter #CX #customerobsessedcommunications bit.ly/487hsJU
A confident, capable, & adaptable #contactcenter team is your brand’s biggest asset. Now on-demand: In this panel discussion, learn how to prepare your team to thrive in the increasingly remote or hybrid workplace & deliver value to customers. #CX #CCaaS bit.ly/3RMnM3A
Now on-demand: Chris Gensmantel, CIO at @LSHAutoUK, and Peter Milligan of @8x8 discuss how LSH Auto is advancing customer care and how you can apply the same learnings to your #retail business. #customerobsessedcommunications #XCaaS #CCaaS #UCaaS #CX bit.ly/4840P1u
#GenerativeAI has a large impact on the ability to deliver personalized #customerexperiences. 8x8 CRO, Lisa Martin, was a recent guest on the Telecom Reseller podcast to discuss the future of the #contactcenter & how #AI helps enhance #CX. #CCaaS #custserv bit.ly/4apLZny
Chris Angus, @8x8 VP of #ContactCentre Engagement, recently sat down with @CommsBusiness editor Charlotte Hathway to discuss evolving #CC solutions and how to get a competitive edge with the right #CCaaS partnership. #AI #ML #8x8Elevate #8x8Partners bit.ly/3GEKsg1
UK #healthcare providers need smart digitalisation to make meaningful improvements to the employee and #patientexperience. Learn how #cloudcommunications #APIs can help. #customerobsessedcommunications #contactcentre #SMS #chatapps bit.ly/3t7tGTD
Excited to share that @8x8 has been named a Leader in the prestigious 2023 Gartner® Magic Quadrant™ for #UCaaS. Read the release to see why we’re a Leader for the 12th year in a row. #XCaaS #CX #EX bit.ly/3RezaUu
8x8 has announced @8x8 Sales Assist for #retailers to engage with customers through their communications channel of choice for faster, easier shopping experiences. Read more here about how this cross-portfolio solution allows retailers to improve #CSAT. bit.ly/3GFncOS
A recent @8x8 survey of #CCTR & #IT leaders shows that smaller #contactcenters encounter limitations & a lack of resources that are not a problem for larger orgs. Take a look at some options for small contact centers wanting to utilize #AI capabilities. bit.ly/3Thu8cl
Chris Angus is 8x8’s newly-appointed VP for #ContactCentre in the #EMEA region. His expertise will be incredibly valuable for @8x8 customers. Read Chris' answers to these eight questions about where he sees the #sector going & what opportunities lie ahead. bit.ly/41jGEKE
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