Steve Kraus
@sdkraus01
Head of Marketing Listen - Learn - Grow - Repeat
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Hi Marley raises $25M to fund its AI-powered communication platform for the insurance industry tcrn.ch/30yTPZw by @bayareawriter
Let's Grow! W/ latest funding @HiMarleyInc will reinvent the insurance experience. Pleased to add @gordonritter @emergencecap & @BrewerLaneVC to a world class group of investment partners @BainCapVC @GreenspringVC @UnderscoreVC @trueventures - ⬆️passion + ⬆️performance = ⬆️fun
Hi Marley closes Series B funding, led by @emergencecap, with Founder & General Partner @gordonritter taking a seat on Hi Marley’s Board. We’re excited to grow our team & enhance our solution to empower more #insuranceproviders to protect people, simply. bit.ly/HM25SeriesB
Looking for a new #marketing opportunity at a fun company that truly lives by its core values? Apply today. bit.ly/CareersaatHM #hiring #lovewhereyouwork #marketingjob #jobsearch #careers #jobopening #Bostonjobs
We're excited to welcome Hi Marley’s new Head of Marketing, @sdkraus01, who’s fresh perspectives and deep industry knowledge will help take us to our next stage of growth! bit.ly/SteveKraus
The pandemic has made voice calls more urgent; and has made customer service more strategically important. Come to our webinar! #cctr; #custserv; #cx
Hi Marley closes Series B funding, led by @emergencecap, with Founder & General Partner @gordonritter taking a seat on Hi Marley’s Board. We’re excited to grow our team & enhance our solution to empower more #insuranceproviders to protect people, simply. bit.ly/HM25SeriesB
What Did You Miss at ICMI Contact Centre Expo 2020? @CogitoCorp 's W in the Best New Technology Solution Category... uctoday.com/contact-centre… via @uctodaynews
Great article in ClickZ.com on voice technology – see what @sdkraus01 has to say about how it is being used to elevate the call center experience here: lnkd.in/gytbryK
clickz.com
Homepage - ClickZ
Homepage - ClickZ
In order to successfully wield #EQ tech for the better of your business, you must use it with the intent of augmenting, not replacing human ability. My colleague @sdkraus01 explains: bit.ly/2G77Oio
I have both sent and received a number of - We are all in this together messages - And while i believe in and appreciate all this togetherness -- I am not going to lie, I F@!cking hate Covid19
@sdkraus01 from @CogitoCorp: “Over time, does #technology become a competitive advantage? Will tech impact the ability to be hired, for example?” @PRSABoston
Cogito Partners with Concentrix destinationcrm.com/Articles/ReadA…
destinationcrm.com
Cogito Partners with Concentrix
Concentrix has become a reseller partner of Cogito's AI-based emotional intelligence solutions.
For months, I've been reporting on AI tools created to make us "more human," in effect, by aiming to help tap into empathy & compassion. Ex.- One startup analyzes empathy levels for customer service reps. Here's a look at existing tech & its implications. entm.ag/fo61
entrepreneur.com
Technologists Are Creating Artificial Intelligence to Help Us Tap Into Our Humanity. Here's How...
New AI tools like Cogito aim to remind us how to be 'human,' issuing reminders and alerts for empathy and compassion.
Workplace AIs are starting to tell employees what to do, including "coaching" call center agents in real time. My piece on our changing relationship with AI: time.com/5610094/cogito…
time.com
Artificial Intelligence Could Start Bossing You Around Soon
A new AI program called Cogito is 'coaching' customer service workers — and it could start showing up in your office soon, and beyond.
Gold winner in Best #CX, product or service category at #InsAwards18 is @MetLife! Congrats to all the winning team! 👏🎉🏆 @MetLifeCares @AccentureIns
Thrilled to announce our investment in @CogitoCorp to further integrate #AI in our #contactcenter solutions bit.ly/2PmAHqj #technology
Within the next few years, we will start to see the technologies that are ingrained in our everyday lives become more aware of our state of mind: brinknews.com/YGo #BRINKNews with @CogitoCorp on #AI #Talent
Looking forward to @Cogito’s next webinar on October 18, featuring Cogito’s Dave D'Aprile and I. Register here to learn more about humanizing customer service: bit.ly/2pwTuE5 #custserv; #cctr: #CRM; #CX
Pretty sure I just mistakenly ate a clif bar from my bag that expired in 2015. Wish me luck...
Very powerful combination of technology. @CogitoCorp live behavioral guidance and emotion analytics powering process decisions within @salesforce Einstein next best action #DF2018
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