Jason Hekl
@the_hekler
Seasoned #B2B marketing and sales exec learning new skills as I prep for a second act
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I highlighted this passage for a reason, and I'm glad it resurfaced this morning via my weekly update from @readwiseio. I woke up this morning feeling overwhelmed, and this reminder helped me to (1) take a deep breath, and (2) reflect on how I can use my situation "well"
JUST, Ethan: Ethan and Liz Tell All
Imagine debating a monkey that just makes noises and throws poop.
Worth reading…I see enough of these "derailers" in myself that it prompted some self-reflection this morning…5 Things Leaders Do That Stifle Innovation buff.ly/2pLf8YJ #Leadership
He may not post often, but when he does, it's worth reading…Building a Defensible #TAM for #Startup Funding …viia @troywendt bit.ly/2VUeR4M
[2/2] But the tech isn't a panacea - don't expect #chatbots to replace staff any time soon. The efficiency and effectiveness of resolving customer issues through chatbots does not match business enthusiasm for the tech…zingle.me/blog/new-study… #zingle #cx #customerservice
![the_hekler's tweet image. [2/2] But the tech isn't a panacea - don't expect #chatbots to replace staff any time soon. The efficiency and effectiveness of resolving customer issues through chatbots does not match business enthusiasm for the tech…zingle.me/blog/new-study… #zingle #cx #customerservice](https://pbs.twimg.com/media/D39Szj3U4AAI6dK.jpg)
[1/2] We ran a study to get at the heart of consumer preferences on the high tech vs high touch service experience. What did we we find? There's a willingness to try chatbots and digital assistants, primarily because consumers value their time and despise waiting…
.@zingleme is making moves in #hospitalitytech with investments in #AI, innovations in #CX, customer momentum and the addition of 3 experienced #SaaS execs (@ellis_connolly,@epannese and yours truly) …2019 is going to be a good year…prweb.com/releases/zingl…
Fun read, especially considering I was at AIG then, working on a Y2K project…Times have changed! Bill Gates made these 15 predictions back in 1999 — and it's scary how accurate he was apple.news/AwIyYCRFiQz6FZ…
Gave up after waiting on hold for 45 minutes with @onepeloton Clearly no one's home. Anyone know someone at #Peloton who can help me? No friggin' way I'm going to keep paying for this bike if I can't get some help. Shouldn't be this damn hard #crappycustomerservice
So when I didn't get what the @onepeloton rep promised, I reached out a few more times, first asking for the troubleshooting email to be resent, and then just asking for anyone to respond. And still nada. I also tried email a few times. Nada. #crappycustomerservice
…It started promising enough. Got someone from @onepeloton on chat last Sunday, but the agent never sent the promised information... #crappycustomerservice
I'm furious with @onepeloton! Spent $2K+ on a bike and its non-functional w/i 6 months. Worse, impossible to get anyone at the company to help you. I've been holding on the support line for 40 minutes...40 minutes! And this is my 6th attempt this week…
Think about this: "there is no growth in the status quo" …short article by @amyblaschka worth reading on @Forbes …Everything You've Ever Wanted Is Sitting On The Other Side Of Fear forbes.com/sites/amyblasc…
forbes.com
Everything You've Ever Wanted Is Sitting On The Other Side Of Fear
Fear is a powerful emotion. It often masquerades as a cloak of protection, keeping us from doing things that may cause us harm. But sometimes, the real damage comes from the inaction that fear...
Good article by @Kevin_Cashman on learning agility…Accelerating Change On-Purpose forbes.com/sites/kevincas…
RT @JayFamico: Happy employees = happy customers. Focus on creating a great company culture and your customers will love you for it ow.ly/ZGgW30mcw7I
Written for a #sales audience, but applicable to just about any role, including #marketing and #customersuccess (and particularly relevant given kickoff season is upon us)…The 5 Things All Great Salespeople Do hbr.org/2018/12/the-5-…
Simon Sinek's observations are spot on. Worth a view…This is Why You Should Put Your Phone Down - youtube.com/watch?v=ZQ0NaJ…
youtube.com
YouTube
This Addiction is RUINING the UPCOMING Generation | Simon Sinek (Eye...
Refreshing when a ‘do good, feel good’ story like this shows up in my feed …Thousands of miles to give: @petershankman donations reunite families for the holidays apple.news/AWyOF2W0sTCaNk…
apple.news
Thousands of miles to give: His donations reunite families for the holidays
He is giving them to people who can’t afford to buy a flight, but want to be with sick loved ones during the holidays, or a parent who wants to see a faraway child.
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