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#firstcontactresolution نتائج البحث

HowardStrategy's profile picture. In no particular order I like Tech, Tv, Movies, Film, Music, following the News. I do #Marketing #SaaS #B2B #B2C #Hubspot #custserv #CX #filmproduction
Howard
 @HowardStrategy
٩ مارس ٢٠٢٠ م

RT score_buddy "ContactBabel reports #firstcontactresolution rate is placed as a top 3 metric by fewer than half of respondents in any sector. As one of the keys to customer experience and satisfaction, #FCR should certainly be given more attention t… https://t.co/5xzQh7tM6n"

HowardStrategy's tweet image. RT score_buddy "ContactBabel reports #firstcontactresolution rate is placed as a top 3 metric by fewer than half of respondents in any sector. As one of the keys to customer experience and satisfaction, #FCR should certainly be given more attention t… https://t.co/5xzQh7tM6n"
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BTUK's profile picture. Business Traveller is the leading magazine for the frequent business traveller, with 14 editions worldwide including the UK, US, Asia, Middle East and China
Business Traveller
 @BTUK
٢٩ نوفمبر ٢٠١٩ م

Airport staff worldwide at @British_Airways now empowered "to use their expertise, initiative & judgement to solve customer queries on the spot, without waiting for management approval" following pilot #FirstContactResolution programme at @HeathrowAirport businesstraveller.com/business-trave…

BTUK's tweet image. Airport staff worldwide at @British_Airways now empowered "to use their expertise, initiative & judgement to solve customer queries on the spot, without waiting for management approval" following pilot #FirstContactResolution programme at @HeathrowAirport businesstraveller.com/business-trave…
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cgchirp's profile picture. Engagement Made Easy
Content Guru
 @cgchirp
٥ ديسمبر ٢٠٢٣ م

Customers expect quick, efficient, and personalized #CX. To achieve this, #firstcontactresolution is essential. Intelligent Routing and Automatic Call Distribution can help make this a reality for your organization: bit.ly/416dHSd

cgchirp's tweet image. Customers expect quick, efficient, and personalized #CX. To achieve this, #firstcontactresolution is essential. Intelligent Routing and Automatic Call Distribution can help make this a reality for your organization: bit.ly/416dHSd
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glancenetworks's profile picture. Ready to take the distance out of digital? Enable real human connections in your digital space. #CX #CustomerService #CallCenter #Cobrowse
glance
 @glancenetworks
١٣ أبريل ٢٠٢٢ م

No matter how incredible your product or service is, you’re going to have customers reaching out with issues. That’s why a measure of #CustomerSupport quality is #FirstContactResolution. Find out what that means and how to ensure you’re meeting your goals: bit.ly/3M7Wcs9

glancenetworks's tweet image. No matter how incredible your product or service is, you’re going to have customers reaching out with issues. That’s why a measure of #CustomerSupport quality is #FirstContactResolution. Find out what that means and how to ensure you’re meeting your goals: bit.ly/3M7Wcs9
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CCW_Digital's profile picture. The #1 Customer Contact Community & Online Research Hub serving 150,000+ members globally💡 📨info@ccwdigital.com
CCW Digital
 @CCW_Digital
١٥ فبراير ٢٠١٨ م

Net Promoter Score, Average Handle Time, First Contact Resolution… Do these sound familiar? Stay tuned for our Market Study releasing this March followed by CCW Online in May. #netpromoterscore #averagehandletime #firstcontactresolution

CCW_Digital's tweet image. Net Promoter Score, Average Handle Time, First Contact Resolution… Do these sound familiar? Stay tuned for our Market Study releasing this March followed by CCW Online in May. #netpromoterscore #averagehandletime #firstcontactresolution
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OnswitchLtd's profile picture. Onswitch exists to Inspire Change, to create customer-centred practice so pets, horses and livestock receive best care. Home of the CXCongress #OneVetTeam
Onswitch Ltd
 @OnswitchLtd
٢٠ أبريل ٢٠٢٠ م

Morning Here we go again this time talking to a practice in Perth WA , not Perth Scotland! Great time to do some top up learning #5Steps #PhoneCoaching #FirstContactResolution #FirstCallResolution #FirstConsultResolution

OnswitchLtd's tweet image. Morning Here we go again this time talking to a practice in Perth WA , not Perth Scotland! Great time to do some top up learning #5Steps #PhoneCoaching #FirstContactResolution #FirstCallResolution #FirstConsultResolution
OnswitchLtd's tweet image. Morning Here we go again this time talking to a practice in Perth WA , not Perth Scotland! Great time to do some top up learning #5Steps #PhoneCoaching #FirstContactResolution #FirstCallResolution #FirstConsultResolution
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Answer_iQ's profile picture. Transform your customer service with AI. @Answer_iQ helps automate information cases with self-service AI and process cases with single-click agent automation.
AnsweriQ
 @Answer_iQ
٢٨ يونيو ٢٠١٨ م

One of the most important elements of your internal work culture, AND CXM efficacy, is agent happiness. Obvious, but not always addressed. bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog

Answer_iQ's tweet image. One of the most important elements of your internal work culture, AND CXM efficacy, is agent happiness. Obvious, but not always addressed. bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog
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Answer_iQ's profile picture. Transform your customer service with AI. @Answer_iQ helps automate information cases with self-service AI and process cases with single-click agent automation.
AnsweriQ
 @Answer_iQ
٢٦ يونيو ٢٠١٨ م

If FCR is the holy grail of customer support, what is your support team doing about it? bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog

Answer_iQ's tweet image. If FCR is the holy grail of customer support, what is your support team doing about it? bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog
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OnswitchLtd's profile picture. Onswitch exists to Inspire Change, to create customer-centred practice so pets, horses and livestock receive best care. Home of the CXCongress #OneVetTeam
Onswitch Ltd
 @OnswitchLtd
٢٥ أكتوبر ٢٠١٨ م

Alison is in Melbourne and having a fab day #FirstContactResolution #FirstCallResolution #FirstConsultResolution #cx #learning 👍✈️🇦🇺🕷🐍😎 On to Brisbane

OnswitchLtd's tweet image. Alison is in Melbourne and having a fab day #FirstContactResolution #FirstCallResolution #FirstConsultResolution #cx #learning 👍✈️🇦🇺🕷🐍😎 On to Brisbane
OnswitchLtd's tweet image. Alison is in Melbourne and having a fab day #FirstContactResolution #FirstCallResolution #FirstConsultResolution #cx #learning 👍✈️🇦🇺🕷🐍😎 On to Brisbane
OnswitchLtd's tweet image. Alison is in Melbourne and having a fab day #FirstContactResolution #FirstCallResolution #FirstConsultResolution #cx #learning 👍✈️🇦🇺🕷🐍😎 On to Brisbane
OnswitchLtd's tweet image. Alison is in Melbourne and having a fab day #FirstContactResolution #FirstCallResolution #FirstConsultResolution #cx #learning 👍✈️🇦🇺🕷🐍😎 On to Brisbane
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OnswitchLtd's profile picture. Onswitch exists to Inspire Change, to create customer-centred practice so pets, horses and livestock receive best care. Home of the CXCongress #OneVetTeam
Onswitch Ltd
 @OnswitchLtd
١٠ فبراير ٢٠٢١ م

This practice invest in making life better on their Customer Journey #FirstContactResolution fixed &now #FirstCallResolution So phone focus better for Team&Client invest in call feedback 4 coaching improve words used Calls shorter More empathic More useful #culture #cx

OnswitchLtd's tweet image. This practice invest in making life better on their Customer Journey #FirstContactResolution fixed &now #FirstCallResolution So phone focus better for Team&Client invest in call feedback 4 coaching improve words used Calls shorter More empathic More useful #culture #cx
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Answer_iQ's profile picture. Transform your customer service with AI. @Answer_iQ helps automate information cases with self-service AI and process cases with single-click agent automation.
AnsweriQ
 @Answer_iQ
٣٠ يونيو ٢٠١٨ م

The recipe for improved customer satisfaction comes down to three basic things. [Yep, you have to click through.] bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog

Answer_iQ's tweet image. The recipe for improved customer satisfaction comes down to three basic things. [Yep, you have to click through.] bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog
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AviusAI's profile picture. Conversational smart AI voice and web solutions to manage customer interactions with speed, accuracy, and efficiency. #VeteranOwned https://t.co/gQ4Tfns5a5
Avius AI
 @AviusAI
٣ يونيوم

"I'll have someone call you back" no longer cuts it in today's instant-gratification world. With Avius AI, you can give customers what they want, when they want it. #InstantGratification #FirstContactResolution #AviusAI 👉 aviusai.com

AviusAI's tweet image. "I'll have someone call you back" no longer cuts it in today's instant-gratification world. With Avius AI, you can give customers what they want, when they want it. #InstantGratification #FirstContactResolution #AviusAI 👉 aviusai.com
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FluentSupportWP's profile picture. Helping 10K+ businesses deliver incredible customer experience now with AI! ❤️ from @WPManageNinja
Fluent Support | Fastest HelpDesk for WordPress
 @FluentSupportWP
٨ أكتوبر ٢٠٢٤ م

Quality > Speed! One-third of customers believe a single, effective interaction defines good support, even if it takes time. #FirstContactResolution

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BuildLead100's profile picture. Sharing insights on project management, product management, technology and leadership. Follow us to stay up-to-date. Let's interact and learn.
Build & Lead (by Tom Dausy)
 @BuildLead100
٢٨ يوليو ٢٠٢٤ م

Want to boost your service team's efficiency? 🚀 Master the art of first-contact resolution! 🤯 medium.com/@tomdausy/the-… Check it out and let us know your thoughts. 👇 #FirstContactResolution #ServiceDesk #CustomerExperience

BuildLead100's tweet image. Want to boost your service team's efficiency? 🚀 Master the art of first-contact resolution! 🤯 medium.com/@tomdausy/the-… Check it out and let us know your thoughts. 👇 #FirstContactResolution #ServiceDesk #CustomerExperience
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teneo_ai's profile picture. The only Agentic AI Platform proven with real customers—automating 60% of interactions and cutting call center costs by 50% per year.
Teneo.ai
 @teneo_ai
١٢ يوليو ٢٠٢٤ م

📘 Discover the secrets to perfect First Contact Resolution with our Inner Circle Guide! Ready to level up your customer service? ➡️ eu1.hubs.ly/H0b6Y2K0 #CustomerService #FirstContactResolution #TeneoAI

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teneo_ai's profile picture. The only Agentic AI Platform proven with real customers—automating 60% of interactions and cutting call center costs by 50% per year.
Teneo.ai
 @teneo_ai
١١ يوليو ٢٠٢٤ م

📘 Discover the secrets to perfect First Contact Resolution with our Inner Circle Guide - US Edition! Ready to level up your customer service? ➡️ eu1.hubs.ly/H0b6WNX0 #CustomerService #FirstContactResolution #TeneoAI

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essentielbpo's profile picture. Externalisation simplifiée Entreprise de Business Process Outsourcing (BPO), fournissant des solutions de pointe en centre de contact, e-commerce et expérience
Essentiel BPO
 @essentielbpo
٣ أبريل ٢٠٢٤ م

Navigating the ebbs and flows of customer service, there's one star that every team should steer by: the First Contact Resolution Rate (FCR). It's not just a metric—it's the heartbeat of customer satisfaction #CustomerService #FCR #FirstContactResolution #Retail #TechSupport

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omind_ai's profile picture. Empowering Businesses with Unified Customer Experience Platform!
Omind
 @omind_ai
١٦ ديسمبر ٢٠٢٣ م

8/ First Contact Resolution (FCR): Can you resolve customer issues on the first contact? FCR helps you measure the effectiveness of your customer support team. #FCR #FirstContactResolution

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rtchirp's profile picture. Delivering market-leading communications technology, software, and CCaaS solutions to hundreds of the world’s largest organizations. Sister company of @cgchirp
Redwood Technologies
 @rtchirp
٥ ديسمبر ٢٠٢٣ م

Customers expect quick, efficient, and personalized #CX. To achieve this, #firstcontactresolution is essential. Intelligent Routing and Automatic Call Distribution can help make this a reality for your organization. Read more in @cgchirp's blog: bit.ly/46Nd3KB

rtchirp's tweet image. Customers expect quick, efficient, and personalized #CX. To achieve this, #firstcontactresolution is essential. Intelligent Routing and Automatic Call Distribution can help make this a reality for your organization. Read more in @cgchirp's blog: bit.ly/46Nd3KB
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cgchirp's profile picture. Engagement Made Easy
Content Guru
 @cgchirp
٥ ديسمبر ٢٠٢٣ م

Customers expect quick, efficient, and personalized #CX. To achieve this, #firstcontactresolution is essential. Intelligent Routing and Automatic Call Distribution can help make this a reality for your organization: bit.ly/416dHSd

cgchirp's tweet image. Customers expect quick, efficient, and personalized #CX. To achieve this, #firstcontactresolution is essential. Intelligent Routing and Automatic Call Distribution can help make this a reality for your organization: bit.ly/416dHSd
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czentrix's profile picture. Customer Experience. Simplified! Offers a unified communication platform for delivering enhanced, omnichannel customer experience
C-Zentrix
 @czentrix
٢٩ سبتمبر ٢٠٢٣ م

The first impression is the last impression – Ensure your customers leave with a smile on their face! 😊 Discover how - c-zentrix.com/9XGu8yOG #FirstContactResolution #HappyCustomers #CustomerRetention #ServiceExcellence #DidYouKnow

czentrix's tweet image. The first impression is the last impression – Ensure your customers leave with a smile on their face! 😊 Discover how - c-zentrix.com/9XGu8yOG #FirstContactResolution #HappyCustomers #CustomerRetention #ServiceExcellence #DidYouKnow
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لا توجد نتائج لـ "#firstcontactresolution"
HowardStrategy's profile picture. In no particular order I like Tech, Tv, Movies, Film, Music, following the News. I do #Marketing #SaaS #B2B #B2C #Hubspot #custserv #CX #filmproduction
Howard
 @HowardStrategy
٩ مارس ٢٠٢٠ م

RT score_buddy "ContactBabel reports #firstcontactresolution rate is placed as a top 3 metric by fewer than half of respondents in any sector. As one of the keys to customer experience and satisfaction, #FCR should certainly be given more attention t… https://t.co/5xzQh7tM6n"

HowardStrategy's tweet image. RT score_buddy "ContactBabel reports #firstcontactresolution rate is placed as a top 3 metric by fewer than half of respondents in any sector. As one of the keys to customer experience and satisfaction, #FCR should certainly be given more attention t… https://t.co/5xzQh7tM6n"
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BTUK's profile picture. Business Traveller is the leading magazine for the frequent business traveller, with 14 editions worldwide including the UK, US, Asia, Middle East and China
Business Traveller
 @BTUK
٢٩ نوفمبر ٢٠١٩ م

Airport staff worldwide at @British_Airways now empowered "to use their expertise, initiative & judgement to solve customer queries on the spot, without waiting for management approval" following pilot #FirstContactResolution programme at @HeathrowAirport businesstraveller.com/business-trave…

BTUK's tweet image. Airport staff worldwide at @British_Airways now empowered "to use their expertise, initiative & judgement to solve customer queries on the spot, without waiting for management approval" following pilot #FirstContactResolution programme at @HeathrowAirport businesstraveller.com/business-trave…
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CCW_Digital's profile picture. The #1 Customer Contact Community & Online Research Hub serving 150,000+ members globally💡 📨info@ccwdigital.com
CCW Digital
 @CCW_Digital
١٥ فبراير ٢٠١٨ م

Net Promoter Score, Average Handle Time, First Contact Resolution… Do these sound familiar? Stay tuned for our Market Study releasing this March followed by CCW Online in May. #netpromoterscore #averagehandletime #firstcontactresolution

CCW_Digital's tweet image. Net Promoter Score, Average Handle Time, First Contact Resolution… Do these sound familiar? Stay tuned for our Market Study releasing this March followed by CCW Online in May. #netpromoterscore #averagehandletime #firstcontactresolution
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Answer_iQ's profile picture. Transform your customer service with AI. @Answer_iQ helps automate information cases with self-service AI and process cases with single-click agent automation.
AnsweriQ
 @Answer_iQ
٢٨ يونيو ٢٠١٨ م

One of the most important elements of your internal work culture, AND CXM efficacy, is agent happiness. Obvious, but not always addressed. bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog

Answer_iQ's tweet image. One of the most important elements of your internal work culture, AND CXM efficacy, is agent happiness. Obvious, but not always addressed. bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog
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glancenetworks's profile picture. Ready to take the distance out of digital? Enable real human connections in your digital space. #CX #CustomerService #CallCenter #Cobrowse
glance
 @glancenetworks
١٣ أبريل ٢٠٢٢ م

No matter how incredible your product or service is, you’re going to have customers reaching out with issues. That’s why a measure of #CustomerSupport quality is #FirstContactResolution. Find out what that means and how to ensure you’re meeting your goals: bit.ly/3M7Wcs9

glancenetworks's tweet image. No matter how incredible your product or service is, you’re going to have customers reaching out with issues. That’s why a measure of #CustomerSupport quality is #FirstContactResolution. Find out what that means and how to ensure you’re meeting your goals: bit.ly/3M7Wcs9
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Answer_iQ's profile picture. Transform your customer service with AI. @Answer_iQ helps automate information cases with self-service AI and process cases with single-click agent automation.
AnsweriQ
 @Answer_iQ
٢٦ يونيو ٢٠١٨ م

If FCR is the holy grail of customer support, what is your support team doing about it? bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog

Answer_iQ's tweet image. If FCR is the holy grail of customer support, what is your support team doing about it? bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog
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Answer_iQ's profile picture. Transform your customer service with AI. @Answer_iQ helps automate information cases with self-service AI and process cases with single-click agent automation.
AnsweriQ
 @Answer_iQ
٣٠ يونيو ٢٠١٨ م

The recipe for improved customer satisfaction comes down to three basic things. [Yep, you have to click through.] bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog

Answer_iQ's tweet image. The recipe for improved customer satisfaction comes down to three basic things. [Yep, you have to click through.] bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog
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Answer_iQ's profile picture. Transform your customer service with AI. @Answer_iQ helps automate information cases with self-service AI and process cases with single-click agent automation.
AnsweriQ
 @Answer_iQ
٢٧ يونيو ٢٠١٨ م

Need to reduce AHT? Simple. AHT = Triage time + Agent response time. If you can reduce one, or both, AHT will decrease! bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog

Answer_iQ's tweet image. Need to reduce AHT? Simple. AHT = Triage time + Agent response time. If you can reduce one, or both, AHT will decrease! bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog
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cgchirp's profile picture. Engagement Made Easy
Content Guru
 @cgchirp
٥ ديسمبر ٢٠٢٣ م

Customers expect quick, efficient, and personalized #CX. To achieve this, #firstcontactresolution is essential. Intelligent Routing and Automatic Call Distribution can help make this a reality for your organization: bit.ly/416dHSd

cgchirp's tweet image. Customers expect quick, efficient, and personalized #CX. To achieve this, #firstcontactresolution is essential. Intelligent Routing and Automatic Call Distribution can help make this a reality for your organization: bit.ly/416dHSd
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Answer_iQ's profile picture. Transform your customer service with AI. @Answer_iQ helps automate information cases with self-service AI and process cases with single-click agent automation.
AnsweriQ
 @Answer_iQ
٢٩ يونيو ٢٠١٨ م

You will never move the needle on CSAT without first improving your understanding of your support landscape. That’s a fact. bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog

Answer_iQ's tweet image. You will never move the needle on CSAT without first improving your understanding of your support landscape. That’s a fact. bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog
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Answer_iQ's profile picture. Transform your customer service with AI. @Answer_iQ helps automate information cases with self-service AI and process cases with single-click agent automation.
AnsweriQ
 @Answer_iQ
٢٦ يونيو ٢٠١٨ م

The best support organizations resolve over 60% of e-cases with one touch. Are you one of them? (There are tools available to help if you’re not.) bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog

Answer_iQ's tweet image. The best support organizations resolve over 60% of e-cases with one touch. Are you one of them? (There are tools available to help if you’re not.) bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog
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Answer_iQ's profile picture. Transform your customer service with AI. @Answer_iQ helps automate information cases with self-service AI and process cases with single-click agent automation.
AnsweriQ
 @Answer_iQ
٢٨ يونيو ٢٠١٨ م

People enter customer support to be creative, solve problems, and serve customers. So, challenge your agents! Don’t let monotony drive them away. bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog

Answer_iQ's tweet image. People enter customer support to be creative, solve problems, and serve customers. So, challenge your agents! Don’t let monotony drive them away. bit.ly/2tk5P0J #firstcontactresolution #averagehandletime #customersupport #ai #machinelearning #ticketbacklog
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