Never Expect a Different result while you are doing the same thing over and over again. "When the Customers get thougher, The though Servers get Smarter!" Thank you for the update sir @Hyken. Alot of companies need to remember this.
Some people claim that customer service is getting worse. I disagree. Customers are getting smarter and expecting more. The customer service "bar" is raised by great companies who teach us what good customer service should be.
Perception is everything to a customer. They seek the best emotional value in their experience. Well said sir @billquiseng . Very enlightening!
Customers pay for their experience, not your service or product. They buy with emotion and justify that decision with reason. Customers seek the best emotional value in their experience, not your logical best price. #customerservice #customerexperience #custserv #custexp #cx
With the current stories going round the globe about parenting and teaching your children what is right from what is wrong, Customer Service TIPS finds it important to give parents certain tips on training the young minds of today. facebook.com/10194849532984…
FAIL: First Attempt In Life! An act of starting and getting better and better. Create the right environment for your employees to get better. Well said sir @Hyken .
Create a learning environment. If you really let people experiment & they are truly empowered, there will be much to learn from the successes & failures of your employees. Celebrate it all.
No matter how effective your marketing strategy is, good customer service standards brings the customers back. Thank you sir @Hyken .
Even with all the marketing techniques available to us, #CustomerService and #CX are significant drivers in getting customers to come back, and even more importantly, getting them to talk about you and your business. Read more! buff.ly/3vZkiQU via @Forbes
HUMOR IN THE RIGHT PLACES CAN DEFUSE ANGER OR CONFRONTATION! Fact sir! @Hyken
Humor in the right places can defuse anger or confrontation. At a minimum, sometimes a smile can go a long way to winning customers over. In its simplest form, just be nice. Kindness & courtesy are at the root of a positive customer service experience. #happycustomers
GIVE ATTENTION TO CUSTOMERS WHO DON’T KNOW! customerservicetipsblog.wordpress.com/2018/02/06/giv…
5 benefits of outsourcing your customer service. Thank you for the repost @service360blog
5 Benefits of Outsourcing Your Customer Service – Justin Osborne Customer service plays a vital role in your bit.ly/2N6GPDJ
Challenge yourself to do something out of your comfort zone! Very inspiring sir @dbeaumont266 .
5 Benefits of Outsourcing Your Customer Service – Justin Osborne Customer service plays a vital role in your bit.ly/2N6GPDJ
Every employee needs to be an extension of your sales or marketing department. Make it a job requirement. It is a non-negotiable responsibility.
It Starts at the very top! Very true ma @BetsySJacobs
5 Benefits of Outsourcing Your Customer Service – Justin Osborne Customer service plays a vital role in your bit.ly/2N6GPDJ
It's definitely going to be a year like no other. We wish all our followers, a happy new year and a refreshing entry into awesome things to come.
Very true!
An extra mile for your employees, generates a drive to go an extra mile for customers. Thank you sir @Hyken
Customer Retention has to be the number 1 priority. Very reveling sir @dbeaumont266 .
An extra mile for your employees, generates a drive to go an extra mile for customers. Thank you sir @Hyken
Good Telephone etiquettes go a long way in helping your presentation. Perception is everything. facebook.com/11732775160796…
Let your customers feel and qualify you always and forever. Thank you sir @Hyken
You want your customers to describe you using the word always before something positive. For example, “They always respond quickly.” They could say, “Even when there is a problem, I can always count on them.” The word always is… always and forever!
New Amazing Business Radio: The Customer Experience is the Product “Sell to your customers in an empathetic way that they believe and feel. At the end of the day, experience is a discretionary feeling. Value is a feeling.” @dpriemer #CustomerExperience #salestips
Only Happy Customers become Loyal ones! Thank you sir @billquiseng
Good service makes customers feel satisfied. You have merely met their minimal expectations. They will continue to seek #custserv that might be better. Great service makes customers happy. They experienced something unexpectedly positive. Only happy customers become loyal ones.
How you Resolve Customer complaints determines how Customers will trust in your commitment to satisfy them. Thank you @Hyken
If a complaint is resolved correctly, the customer should have confidence to continue to do business with the company – maybe even more confidence than if the problem had never taken place at all.
A good "First Impression" is a phase for setting the "Right Perception" Innovative sir @Hyken Well noted!
Engage with a strong welcome. Be it on the phone or in person, this greeting makes your customer feel comfortable and appreciated. This “first impression” sets the tone for whatever interaction is to follow.
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