Cat Lim
@CatTalksMedia
UoT BBA / MBA. Digital Marketer, Published Researcher, Higher Ed Adovcate
You might like
After 4 years I finally decided to come back to Twitter. In these past 4 years, I got laid off from my CX job due to Covid, pivoted to a master’s in Digital Media and am now a digital marketing consultant for an agency that I love working at. Hope you’ve all been well.
From one marketer to another, you should let your Ads person know that the link on your Google Ads is broken, it goes to a 404, not the best user experience. Here’s the url: kick.com/categories/gam…, I searched “Kick streaming” for this ad @KickStreaming
My latest column on @CustomerThink: "6 Questions to Answer Before Your #ContactCenter Agents #WorkFromHome" customerthink.com/6-questions-to… #remotework #cx #cctr #custserv
I hope that everybody is staying safe and healthy during this difficult time! My heart goes out to all those on the front lines ❤️ #COVIDbc
Praise be for #IVR systems that have a callback option. And let us all say a thankful prayer for the #contactcenter agents who work for airlines/hospitality/vacation centers during this #coronavirus time! 🙏🏻
Why I'm Finally Releasing The Service Culture Handbook on Audible goo.gl/fb/FGMuRG #custserv
Is your company swept away w/latest tech buzzwords or focusing on those that improve #CX? #Custserv needs a seat at the table - at both exec level & agent - to promote honest conversations abt tech & its purpose, says @arvatousa's Fara Haron ow.ly/vrSr30lEAky #cctr
#custexp #tipoftheday Are your People and Culture as important as your financials? If not, they should be! Recognise and reward the your teams, Develop and train your people #CX #cex @ICXI @CSN_SocialMedia
There are people who love to deal with other people’s problems. They have the personality to calm the most anxious – and angry – customers. Getting the right people in the right job is crucial to that 100% satisfaction rating.
Leadership must establish a vision for customer service and the customer experience (CX). The vision must permeate the organization, not just the front line, and ultimately be felt by the customer.
United States Trends
- 1. Luka 62.6K posts
- 2. Lakers 48.8K posts
- 3. Clippers 18.2K posts
- 4. #DWTS 95.6K posts
- 5. Kris Dunn 2,655 posts
- 6. #LakeShow 3,531 posts
- 7. Kawhi 6,294 posts
- 8. Jaxson Hayes 2,471 posts
- 9. Reaves 12.4K posts
- 10. Robert 138K posts
- 11. Ty Lue 1,589 posts
- 12. Collar 45.1K posts
- 13. Jordan 115K posts
- 14. Thanksgiving Eve 2,991 posts
- 15. Alix 15.1K posts
- 16. Elaine 46.2K posts
- 17. TOP CALL 14.4K posts
- 18. Zubac 2,295 posts
- 19. Colorado State 2,464 posts
- 20. Godzilla 36.8K posts
Something went wrong.
Something went wrong.