FirstWaitBSA's profile picture. First Bus. Profits first, passengers last.
Centre of the universe where they aren't #PuttingPassengersFirst
Cancellation experts.
Parody account.

First Wait - West of England

@FirstWaitBSA

First Bus. Profits first, passengers last. Centre of the universe where they aren't #PuttingPassengersFirst Cancellation experts. Parody account.

Indeed, we were going to do this but then @SomersetBusPart kicked up a conundrum and snitched on us to @SomersetCouncil so we had to send buses up that silly hill again! But we'll make sure it's out of the timetable for good come September. -Jessica

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Sorry, Alex had gone clubbing the night before so wasn't in the best state of mind when he came into the office! Apologies for the inconvenience caused, we hope you were, since, able to continue your journey with us and have the best experience possible! ^Kiki

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Hi Max! I can certainly assist you with this today! Many of our buses terminate in Cancelled due to operational reasons. Some buses are also on diversion via Cancelled. We are doing this because here at First Bus, we want you to have the best experience possible! -Alex

@FirstBSA Looking forward to getting a bus to Cancelled! Was rather hoping to get to the Uni today.

bloem_max's tweet image. @FirstBSA Looking forward to getting a bus to Cancelled! Was rather hoping to get to the Uni today.


Sorry! Alex and I got a bit excited after work. ^Kiki

Think someone’s got a bit too excited on 6162 @BeeNetwork

halcyonmornings's tweet image. Think someone’s got a bit too excited on 6162 @BeeNetwork


First Wait - West of England reposted

That's right folks, we prefer to buy a new office than invest in our passengers. globalrailwayreview.com/news/170840/gr…


It's not their fault, they are just waiting for a reply to our contact form. ^Kiki

Think someone’s got a bit too excited on 6162 @BeeNetwork

halcyonmornings's tweet image. Think someone’s got a bit too excited on 6162 @BeeNetwork


We don't even have electronic screens on most of our buses but will get Phil to put some posters up when he's back from annual leave. -Lauren

We don't need to display this on our trains, most people know to not travel with us.



Good evening everyone, Lauren singing in with a coffee in hand.☕ I'm just logging onto the system to deny all your Customer Promise requests. Let me know if I can help with anything! -Lauren


I've just been blocked by @FirstBSA 😱😱😱 Took almost as long as their contact form replies. -Alex


We hope you're looking forward to the SCRAPPING of our sister company @BusesOfSomerset's 54 and 58 services in April. -Tamsin


First Wait - West of England reposted

Not as bad as our 1.2 rating!


Check out the @FirstBSA @Trustpilot score! Appalling but I can’t say I’m surprised.


I called in sick today so don’t expect any replies. -Lauren


I'm clocking out early because I'm bored of dealing with your complaints. It's not my problem if your bus doesn't show up. I'm in a nice heated contact centre. -Lauren


This is a perfect excuse for us to drive straight past you. No need to stop if we can't see your phone torch on ;) - Lauren


Good evening everyone, Lauren singing in with a coffee in hand.☕ I'm just logging onto the system to deny all your compensation requests. Let me know if I can help with anything!🚌


Will your bus be one of the 1500 buses we cancelled today across the country? Who knows, the First Bus app certainly won’t tell you.


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