Tom Godfrey
@TeamworkCSS_VP
Teamwork Retail Client Support Services Vice President.
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A consistent and predictable experience creates customer confidence, which can lead to loyalty.
TY @Hyken for posting the 5 Points To Align With What Retail Customers Really Want via tinyurl.com/qj7tylq #retail #omnichannel #CX
The Top 5 Obstacles To Omnichannel Retail Success via Retail TouchPoints: tinyurl.com/ojrd3lm #omnichannel #CX #custexp
retailtouchpoints.com
The Top 5 Obstacles To Omnichannel Retail Success - Retail TouchPoints
Omnichannel is the ultimate buzzword in retail today. And, like many buzzwords, it suffers from a halo of hype and a dearth of substance. What is it, again? A recent AdWeek articleexplains: “An...
Deliver on #omnichannel #retail - #TeamworkRetail
Support your #CX team - Performance Management: Out With the Old… tinyurl.com/pjwpbrm #retail #custserv
A company can differentiate itself by providing valuable resources & relationships to its customers that their competition cannot
TY @flavmartins - you're right - Customer Satisfaction is Good, But Doesn’t Differentiate tinyurl.com/pw9m6ap #retail #CX #omnichannel
Technology can only do so much - Understanding retail theft fw.to/kyEXPXd #retail #omnichannel #lossprevention
Great article @flavmartins it clearly defines bad customer service and the subsequent fallout.
Start the day off right - A Customer Service Moment of Misery™: from @Hyken go.shr.lc/1HT5mnX via @Shareaholic #retail #CX #custserv
Does Your Leadership Inspire Freedom or Fear? 4 Ways to Tell goo.gl/84EJsl via @RandyConley
Align Your Customer Service with Customers’ Expectations by @provide_support po.st/guerxd #retail #omnichannel #customerexperience
On point - Customer Experience Is Everyone's Department shar.es/1qS5Tf via @technewsworld #CX #retail #omnichannel
10 Social skills essential for success doug-sandler-3bnl.squarespace.com/news/2015/5/3/…
The customer’s perception of you is the #1 determining factor tied to the #success of your business.
Customer Service Lessons from Walt Disney ln.is/www.hyken.com/… "If you can dream it you can do it." –Walt Disney
TY @flavmartins for How Service Experience Failure Leads to Customer Success via winthecustomer.com/experience-fai… #retail #CX #omnichannel
Five things you need to know about millennials as customers - NewVoiceMedia shar.es/1q3sp7 via @sharethis #omnichannel #retail #CX
MUST HEAR!: 5 Ways Retailers can benefit from #IOT via @gcourtin constellationr.com/content/5-ways… #retail #matrixcommerce
Next Gen Customer Experience is out! paper.li/rwang0/1328151… #CXM #Custexp #CMO Stories via @Ryan10thMtn @_rzzo @medericovidal3
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