TeamworkCSS_VP's profile picture. Teamwork Retail Client Support Services Vice President.

Tom Godfrey

@TeamworkCSS_VP

Teamwork Retail Client Support Services Vice President.

Tom Godfrey reposted

A consistent and predictable experience creates customer confidence, which can lead to loyalty.


TY @Hyken for posting the 5 Points To Align With What Retail Customers Really Want via tinyurl.com/qj7tylq #retail #omnichannel #CX


Support your #CX team - Performance Management: Out With the Old… tinyurl.com/pjwpbrm #retail #custserv


Tom Godfrey reposted

A company can differentiate itself by providing valuable resources & relationships to its customers that their competition cannot


TY @flavmartins - you're right - Customer Satisfaction is Good, But Doesn’t Differentiate tinyurl.com/pw9m6ap #retail #CX #omnichannel


Technology can only do so much - Understanding retail theft fw.to/kyEXPXd #retail #omnichannel #lossprevention


Great article @flavmartins it clearly defines bad customer service and the subsequent fallout.


Start the day off right - A Customer Service Moment of Misery™: from @Hyken go.shr.lc/1HT5mnX via @Shareaholic #retail #CX #custserv


Tom Godfrey reposted

Does Your Leadership Inspire Freedom or Fear? 4 Ways to Tell goo.gl/84EJsl via @RandyConley


Align Your Customer Service with Customers’ Expectations by @provide_support po.st/guerxd #retail #omnichannel #customerexperience


On point - Customer Experience Is Everyone's Department shar.es/1qS5Tf via @technewsworld #CX #retail #omnichannel


Tom Godfrey reposted

10 Social skills essential for success doug-sandler-3bnl.squarespace.com/news/2015/5/3/…

djdoug's tweet image. 10 Social skills essential for success doug-sandler-3bnl.squarespace.com/news/2015/5/3/…

Tom Godfrey reposted

The customer’s perception of you is the #1 determining factor tied to the #success of your business.


Tom Godfrey reposted

Customer Service Lessons from Walt Disney ln.is/www.hyken.com/… "If you can dream it you can do it." –Walt Disney


TY @flavmartins for How Service Experience Failure Leads to Customer Success via winthecustomer.com/experience-fai… #retail #CX #omnichannel


Five things you need to know about millennials as customers - NewVoiceMedia shar.es/1q3sp7 via @sharethis #omnichannel #retail #CX


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