Alessandro Raffa
@alexraffanyc
Strategic Growth @Compass | Brooklyn Born & Bred | #tech #Enterprise #NYC #SaaS
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Emissary Announces CEO, Comprehensive Enterprise Sales Solutions prn.to/37h5mOU
prnewswire.com
Emissary Announces CEO, Comprehensive Enterprise Sales Solutions
/PRNewswire/ -- Emissary, the leading private sales intelligence network, today announced Allen Mueller as CEO. Mueller joins Emissary after serving as CRO of...
Proud to announce that Glia has been awarded Best of Show at the @Finovate Europe Conference! Thanks to everyone who voted! #Innovation #CustomerExperience #CX #ArtificialIntelligence #AI #ConversationalAI #CustomerEngagement #DigitalFirst
There are times when #ArtificialIntelligence (#AI) can provide a quick and easy solution. But if that solution is combined with a personal voice, then it becomes so much more visceral and shareable. #tech #bot #chatbot #cx #custexp buff.ly/2JLnJzG
On The #Podcast: Establishing A #CustomerJourney Strategy With Annette Franz. @annettefranz #CX #custexp #tech buff.ly/2JqLpJx
Even companies with ambitious goals for their #customerexperience fall short- according to @AmericanExpress, 78% of consumers have bailed on a transaction because of a bad service interaction. #CX buff.ly/2jLb9VX
Companies that thrive with #DesignThinking take measures to ideate, prototype, and implement solutions based #data gathered from customer’s voices without drawing conclusions or making assumptions. #CX buff.ly/2Ksd5OY
A recent @HarvardBiz survey found that companies that thoroughly integrate #socialmedia and #customerexperience offer vastly superior #CX than their competitors: buff.ly/2FcK06B
#ArtificialIntelligence has moved from #sciencefiction to reality, and #innovative creators are finding that they can use it in new and unexpected ways, most notably in #customerservice. #CS #CX #AI #ML buff.ly/2JWi0rs
Did you know that statistics alone have a retention rate of 5-10% with your customers, but when coupled with anecdotes, the retention rate rises to 65-70%? #CX #CustExp buff.ly/2pxhUNr
"Convenience combined with a positive experience and strong communication will fortify your relationship with customers and improve your business’s ability to maintain higher customer satisfaction levels." buff.ly/2FOmXTU
Learn how, in the world of digitally based enterprises, companies are exploring every way that #AI can assist in providing a better #customerexperience. #CX buff.ly/2IlsFLa
As companies begin to experiment with advanced #technology like #artificialintelligence, they may be forgetting the most important part of the #customerservice mission. #AI buff.ly/2IlWxHl
Find out how utilizing #visualengagement platforms could be a driving force behind increasing your companies bottom line. #customerexperience #CX #cobrowsing buff.ly/2p96EGS
Find out why #customerexperience has become the new battleground for forward-thinking companies. #CX #custexp buff.ly/2p9C5AD
"The true value of tailored #customerexperience comes when companies don’t just drop in the customer’s name here and there, but use it to help customers more effectively accomplish their goals." #CX buff.ly/2IkVmIj
Do you know that 92% of consumers believe recommendations from friends and family over all forms of #advertising? #CX buff.ly/2p9SLIl
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