alexraffanyc's profile picture. Strategic Growth @Compass | Brooklyn Born & Bred | #tech #Enterprise #NYC #SaaS

Alessandro Raffa

@alexraffanyc

Strategic Growth @Compass | Brooklyn Born & Bred | #tech #Enterprise #NYC #SaaS

Proud to announce that Glia has been awarded Best of Show at the @Finovate Europe Conference! Thanks to everyone who voted! #Innovation #CustomerExperience #CX #ArtificialIntelligence #AI #ConversationalAI #CustomerEngagement #DigitalFirst

alexraffanyc's tweet image. Proud to announce that Glia has been awarded Best of Show at the @Finovate Europe Conference! Thanks to everyone who voted! #Innovation #CustomerExperience #CX #ArtificialIntelligence #AI #ConversationalAI #CustomerEngagement #DigitalFirst

Alessandro Raffa reposted

Exciting to see #AI integrated with human brainpower, not just one or the other! @salemove

wmagency's tweet image. Exciting to see #AI integrated with human brainpower, not just one or the other! @salemove

There are times when #ArtificialIntelligence (#AI) can provide a quick and easy solution. But if that solution is combined with a personal voice, then it becomes so much more visceral and shareable. #tech #bot #chatbot #cx #custexp buff.ly/2JLnJzG

alexraffanyc's tweet image. There are times when #ArtificialIntelligence (#AI) can provide a quick and easy solution. But if that solution is combined with a personal voice, then it becomes so much more visceral and shareable. #tech #bot #chatbot #cx #custexp 
buff.ly/2JLnJzG

Even companies with ambitious goals for their #customerexperience fall short- according to @AmericanExpress, 78% of consumers have bailed on a transaction because of a bad service interaction. #CX buff.ly/2jLb9VX

alexraffanyc's tweet image. Even companies with ambitious goals for their #customerexperience fall short- according to @AmericanExpress, 78% of consumers have bailed on a transaction because of a bad service interaction. #CX 
buff.ly/2jLb9VX

Companies that thrive with #DesignThinking take measures to ideate, prototype, and implement solutions based #data gathered from customer’s voices without drawing conclusions or making assumptions. #CX buff.ly/2Ksd5OY

alexraffanyc's tweet image. Companies that thrive with #DesignThinking take measures to ideate, prototype, and implement solutions based #data gathered from customer’s voices without drawing conclusions or making assumptions. #CX 
buff.ly/2Ksd5OY

A recent @HarvardBiz survey found that companies that thoroughly integrate #socialmedia and #customerexperience offer vastly superior #CX than their competitors: buff.ly/2FcK06B

alexraffanyc's tweet image. A recent @HarvardBiz survey found that companies that thoroughly integrate #socialmedia and #customerexperience offer vastly superior #CX than their competitors: 
buff.ly/2FcK06B

#ArtificialIntelligence has moved from #sciencefiction to reality, and #innovative creators are finding that they can use it in new and unexpected ways, most notably in #customerservice. #CS #CX #AI #ML buff.ly/2JWi0rs

alexraffanyc's tweet image. #ArtificialIntelligence has moved from #sciencefiction to reality, and #innovative creators are finding that they can use it in new and unexpected ways, most notably in #customerservice. #CS #CX #AI #ML 
buff.ly/2JWi0rs

Did you know that statistics alone have a retention rate of 5-10% with your customers, but when coupled with anecdotes, the retention rate rises to 65-70%? #CX #CustExp buff.ly/2pxhUNr

alexraffanyc's tweet image. Did you know that statistics alone have a retention rate of 5-10% with your customers, but when coupled with anecdotes, the retention rate rises to 65-70%? #CX #CustExp
buff.ly/2pxhUNr

"Convenience combined with a positive experience and strong communication will fortify your relationship with customers and improve your business’s ability to maintain higher customer satisfaction levels." buff.ly/2FOmXTU

alexraffanyc's tweet image. "Convenience combined with a positive experience and strong communication will fortify your relationship with customers and improve your business’s ability to maintain higher customer satisfaction levels."
buff.ly/2FOmXTU

Learn how, in the world of digitally based enterprises, companies are exploring every way that #AI can assist in providing a better #customerexperience. #CX buff.ly/2IlsFLa

alexraffanyc's tweet image. Learn how, in the world of digitally based enterprises, companies are exploring every way that #AI can assist in providing a better #customerexperience. #CX 
buff.ly/2IlsFLa

As companies begin to experiment with advanced #technology like #artificialintelligence, they may be forgetting the most important part of the #customerservice mission. #AI buff.ly/2IlWxHl

alexraffanyc's tweet image. As companies begin to experiment with advanced #technology like #artificialintelligence, they may be forgetting the most important part of the #customerservice mission. #AI 
buff.ly/2IlWxHl

Find out how utilizing #visualengagement platforms could be a driving force behind increasing your companies bottom line. #customerexperience #CX #cobrowsing buff.ly/2p96EGS

alexraffanyc's tweet image. Find out how utilizing #visualengagement platforms could be a driving force behind increasing your companies bottom line. #customerexperience #CX #cobrowsing 
buff.ly/2p96EGS

Find out why #customerexperience has become the new battleground for forward-thinking companies. #CX #custexp buff.ly/2p9C5AD

alexraffanyc's tweet image. Find out why #customerexperience has become the new battleground for forward-thinking companies. #CX #custexp 
buff.ly/2p9C5AD

"The true value of tailored #customerexperience comes when companies don’t just drop in the customer’s name here and there, but use it to help customers more effectively accomplish their goals." #CX buff.ly/2IkVmIj

alexraffanyc's tweet image. "The true value of tailored #customerexperience comes when companies don’t just drop in the customer’s name here and there, but use it to help customers more effectively accomplish their goals." #CX
buff.ly/2IkVmIj

Do you know that 92% of consumers believe recommendations from friends and family over all forms of #advertising? #CX buff.ly/2p9SLIl

alexraffanyc's tweet image. Do you know that 92% of consumers believe recommendations from friends and family over all forms of #advertising? #CX
buff.ly/2p9SLIl

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